Arfid

Dear Arfid,

Thank you for taking the time to leave a review.

I'm really sorry to hear about this experience you've had with DHL Express, I can assure you this performance has done little to reflect our normal standards for delivery. Feedback will be given to the relevant departments so we can avoid this being repeated in the future. I can see the shipper has been in touch with their local DHL Express regarding this matter, I can only advise you to contact them direct for an update. Apologies again for all the inconvenience caused.

If you require any further assistance, you can email me at (ukcustomer.focus@dhl.com) stating "trust pilot" in the subject field. I'll be more than happy to help.

Kind regards,

Amrick