Chantal Elgie-Peters

I ordered a freezer from Appliances Direct, which was delivered last Friday (17 July 2026). On arrival, it was badly damaged in three separate places: the back, left-hand side and right-hand side.

Fortunately, I had paid extra for the freezer to be unpacked and placed in the room. Otherwise, the delivery team might simply have left it packaged, leaving me to discover the extensive damage afterwards.

The delivery team suggested that I keep the damaged freezer and arrange for it to be replaced later so that I could have use of it (I had bought it as additional freezer space for a function I am having this coming weekend).

I made it very clear that I would not accept a badly damaged appliance and asked them to take it away. I did not sign for or accept the delivery. The team took photographs, as did I, and told me they would report the issue immediately to Appliances Direct.

I also contacted Appliances Direct myself straight away and submitted photographs and all the requested information through their online portal. I was told I would receive a response within 24 hours. I did not.

When I telephoned Appliances Direct on Monday morning, I was told that the delivery company, Arrow XL, had recorded the freezer as having been delivered successfully. This was completely untrue. I had refused the delivery, had not signed for it, and the freezer had been taken away by the delivery team.

Appliances Direct then told me that I should email Arrow XL myself. I sent emails to two separate addresses: an address from which I had previously received correspondence from Arrow XL, and the customer service address advertised on its website. Both emails came back as undeliverable.

It is absolutely shocking that a delivery company working for such a well-known retailer apparently cannot even provide customers with a functioning customer service email address.

It is now Wednesday, and I have still received no meaningful update or resolution. Appliances Direct charges customers for delivery, yet uses a delivery company with an extraordinarily poor public review rating (Their Google Reviews score is a shocking 1.6!).

Customers should not have to spend days chasing a retailer and its courier because a refused and badly damaged appliance has been incorrectly recorded as successfully delivered.

I am extremely unhappy with both the condition in which the freezer arrived and the way Appliances Direct has handled the matter since. I certainly will not purchase from Appliances Direct again.

This company continues to spam me (despite multiple unsubscribes) so not a company I would ever do business with if they cannot respect a simple unsubscribe request!

I’ve been using Textbuilder.ai for a few months on a lifetime deal and, frankly, I’m not impressed. If I were on a monthly plan I’d have cancelled by now. The only real positive is the agency-friendly project setup: you can separate clients into their own projects and quickly review everything you’ve generated for them. Unfortunately, that’s outweighed by the output quality and overall experience. The articles are bland and generic, it routinely ignores or dilutes prompts, and there’s no sense of learning or continuity — even after producing loads of content for the same client, it never seems to “get” the brief. The tool feels unintuitive and requires too much rewriting to be worth the time saved. In my view, there are far better options on the market — even using ChatGPT directly delivers stronger, more on-brief results. Not recommended.

Everytime I have an issue with this company (the current one is that emails on my services cannot be ised on Instantly for SMTP) it takes days to get any resolution, there is no responsibility taken to actually sort the isse - just batting it back.
I used to have 12 services with them, down to 3 now, soon to be one less. Stay away. There are much better (and cheaper) hosting companies out there (as I have discovered)

I have had a Revolut account for a number of years. I initially got it for paying things while abroad which it is generally good at. However, if you want to use it as a fully function bank account, I suggest you look elsewhere. I dont know what they've done recently but over the past month or so, its impossible to setup a new benefeciary (to pay bank account to bank account) and then make a payment to them. You can set it up and they verify all is correct but try to make a payment and you get a very frustrating 'Sorry there has been an error. Please try again later'. This error comes up continuously after days amd weeks when you try and pay this beneficiary (even for very small amounts of £10 and under) with plenty of balance in your account.

The app asks for your card details before it tells you there's a subscription fee just to get the deals! Thats very unethical in my book. I thought by signing up I'd be able to see deals and then order via the app asd and when I liked, not buy a subscription (which doesnt include any wine, just access to the supposed deals) at £119 a year! And although it says 'cancel anytime' I cannot see how to do so on the app. Very deceptive!

Just got an email for a repeat order (that I was completely unaware of when placing my initial order). These 'treats' made my dog behave very weirdly so I would NOT RECOMMEND THEM for small dogs (he's a Maltipoo who weighs just over 3kg). I stopped giving them to him after 2 days so wasted my money.

I feel scammed that I had no pre-notice of the repeat order (which again, I was completely unaware I was signing up to when I placed the initial 'test' order) and the first I knew of it was when my card had been charged and the order was on its way.

Their tech support is absolutely awful, almost as if their main mission is to try to get you to figure the issue out by yourself (but you can't because its server related and only they have access).
A couple of weeks back they supposedly did a server migration (without any warning). Instead of copying over our current Cpanel, they copied over the original we had migrated to them over a year ago. In the process, 15 websites and about 40 mail accounts were completely offline for 24 hours while they figured out what they had done.

I am currently having an issue with mail not being able to be sent from a website form and the questions being asked by their supposed tech support people reveal that they are both unskilled and untrained. As a result, we will in all likelihood be moving away from them ASAP.

Awful sound quality to South Africa (from UK). I could hear the person on the other end through a lot of 'static' but they couldn't hear me at all. Second time I've tried. The first time I did so and complained they said they'd improved it - it's got worse.

Not at all impressed. We have been using this company for a few years and have noticed service and speeds dropping. A week or so back they created a ticket asking us to clear space off the server or it would be suspended. We did so, but could not respond via the ticket to let them know. We tried to respond via another ticket to let them know - this was unacknowledged.
Today (a Sunday) they suspended it without getting back to us. The server has our biggest client hosted on it and their site is now down and they're threatening cancellation. Not happy at all and we'll be looking to move our services away in the very near future. There are a lot more hosting companies out there providing better services at cheaper prices. We stayed because it was too much of a hassle to move, but this has been the last straw!

How does a bank upgrade their app and not test it before going live when the 'new version' doesn't allow a business account to setup new payees without having to phone in?
Everytime they upgrade their app, there are issues. What sort of unprofessional company are they using to create and maintain their app? Shocking. I have accounts with 4 other banks and this is the only one that is regularly problematic. Do yourself a favour and go somewhere else if you're thinking of using them for your business.

I have used Counting Up for a number of years. A few month ago however, due to the constraints on this kind of digital bank account, I switched my main business account to one of the high street banks. My activity dropped to a very small amount each month on my counting up account which meant that my monthly payment should have too according to my understanding of their pricing model.

It didn't decrease, so I contacted them and asked for a refund for the overbilling and to adjust my monthly billing moving forward.

The increased payments continued and I again emailed to find out what was going on, only to be informed, and I quote:
'Please note that the monthly pricing plan is fixed and cannot be reversed, once the enrolment to the relevant service takes place.'

This, despite their website pricing page claiming (and again I quote):
'Our costs are based on your activity, so if your business has a quieter month your subscription fee may decrease.'

I pointed this out to them but have not yet had a response and am stilled being overbilled.

As a result of this experience, I will be closing my account with them as soon as I have moved the remaining payments as they are clearly an organisation that say one thing and do another.

Fees, fees and more fees - beware of this company.
I booked a BA flight through TravelUp for my son who is in Cape Town, to join us in the UK for Christmas.
Unfortunately, a few days later, South Africa was added to the red list and a few days after that BA cancelled the flights altogether. Travelup have now said that if we cancel (to get a refund) we have to pay a fee of approx £75 and if we reschedule the flight for sometime next year, we also have to pay a further fee of approx. £75. Either way we lose though no fault of our own and I feel, are being held over a barrel by an unscupulous travel agency. Personally I will never be using them again (you'll wait at least half an hour each time you want to speak to someone about your booking) and the way they do business is, in my opinion, unethical. You have been warned! If its just a flight you're after do not use TravelUP. Go straight to the airline itself.

I used to really rate this company on their service. Unfortunately thaht is no longer the case. When tickets are opened, they are usually answered with very little actual helpful information requiring numerous messages to get to a solution. When you call in, you'll wait ages to speak to someone who often isn't qualified to help. And don't even get me started on their online chat which, when its open, takes ages for anyone to respond. Very disappointed!

Ordered them thinking it was a UK company (which its not). Waited 10 days to receive and when they arrived, although the flimsy packet they came in says its a UK size 7 it most definitely is not. As such, I cannot wear them. I have tried to get hold of them for a refund. We shall wait and see. From looking at the other reviews below which carry the issue as mine (size being the problem) it is clear that something unthical is going on here. Avoid!

As a web designer, I use numerous hosting companies for my client's websites. 123-reg, without doubt, is one of the most unintuitive of all the hosting companies available in the UK. If I as a web designer who is familiar with all the bits & pieces of Cpanel, support tickets an all the rest find their systems unintuitive and dfficult to understand, I can begin to think of how the lay man small business owner overcomes these hurdles. There are so many others that are WAY more intuitive and helpful.

I am very impressed with PCSpecialist. I found them online when, as a web designer, I couldn't find an 'off the shelf' solution to suit my requirements for a new tower PC at Currys or any of the other online retailers. They built me a custom PC, to spec, kept me in the loop as they went along, and (had DPD not dropped the ball with their delivery), I would have received my new custom built PC only 4 days after ordering & paying for it. My new machine is up and running perfectly and I'm over the moon with it. It didn't cost an arm and a leg either. As a result of my excellent experience I will have no hesitation in receommending PCSpecialist to anyone needing a new computer.

Not impressed. Arranged for my delivery to be delivered to my neighbour via the app this morning and their automated system confirmed and now I get a message that they missed me and that it will be delivered to my neighbour next week.

We are currently experiencing the nightmare that is a Love Holiday. We booked the holiday because it was an all inclusive at a resort/holiday with 7 restaurants and bars. We were phoned 2 days ago and told that they had to move us to a ‘comparable hotel.’ We arrived only to be told they did it know we were coming and didn’t speak English. We finally managed to get a room (a twin...just perfect for what was supposed to be a romantic getaway and still don’t know what’s happening on the food and drink side of things. We’ve waited over 2 hours now for someone from Love Holidays to get back to us with information. Shocking! Avoid!!

I was just about to place an order with this company (for a total of £3.57) for a shipment that cannot weigh more than 100g in total. They wanted £15.98 for delivery (which takes 12 days!). Absolute rip off. That brought me to Trustpilot where I see the quality isn't great either. Glad I checked it out first as they're clearly trying to undercut competitors with cheaper prices but then pull the rug out from under you at delivery!