A éviter
Arrivés sur le lieu il nous a fallu plus d une heure avant qu une.personne s occupe de.nous.et pourtant ce n' était pas un moment d affluence. Le 1 er vehicule qui nous a été proposé était rayé de partout et au moment de partir le voyant d huile s est allumé. Il a fallu négocier pour avoir un autre véhicule. Au moment du retour il a fallu payer un complément pour lavage de voiture. Cela n avait pas été mentionné oralement lors de la.prise.de.la.voiture. je déconseille vivement ce loueur de voitures
Réponse de Klass Wagen Portugal
Dear rivallant
Thank you for sharing your feedback.
We are sorry to hear that your experience did not meet your expectations, particularly regarding the waiting time and the condition of the first vehicle provided.
Regarding the vehicle, we understand your concern about the scratches and the oil warning light. We are glad that our team was able to provide you with another vehicle so that you could continue your journey safely.
As for the cleaning charge, please note that vehicles are expected to be returned in a reasonably clean condition, and a cleaning fee may apply when the vehicle is returned significantly dirtier than it was at the beginning of the rental. We are sorry if this information was not sufficiently clear to you at the time of collection.
We regret that, despite our efforts to resolve the issues during your rental, you were left dissatisfied with the overall experience. Your feedback will be shared with the relevant team for review.
Sincerely,
KW Team / Sara S