I would like to give a very special thank you to Brad, the Bakery Manager at ASDA Westbrook, for his consistently excellent service over the years.

Three years ago, for my son’s 10th birthday, he really wanted a birthday cake with his own photo on it. Brad was incredibly helpful and kindly arranged to have the photo printed in-store for the cake. He made the whole process easy and took the time to make sure we got exactly what we wanted. It was such a lovely touch and helped make my son’s birthday even more special.

This year, we returned again for my husband’s 50th birthday, and once again Brad, together with Sharon, was so helpful, friendly, polite and accommodating. Nothing seemed like too much trouble, and they both made us feel genuinely welcomed and looked after.

What stands out most to me is the consistency of Brad’s customer service. Three years apart, and he is still just as approachable, professional and willing to help. That kind of service is not something you always come across, and it deserves to be recognised.

Brad is a real credit to the ASDA Westbrook bakery team. His kindness, patience and attention to customers make such a difference, especially when you are organising something important for a special family occasion. Sharon was also wonderful and provided the same warm and helpful service.

Thank you, Brad and Sharon, for helping us create special memories for our family. Excellent customer service like this is exactly why customers come back.