We’re truly sorry to hear that the mascara didn’t meet your expectations. We completely understand how frustrating it can be when a product doesn’t work as hoped. Products can perform differently for everyone, depending on factors like skin type, lashes, or application method. We really appreciate your feedback, as it helps us improve. Please don’t hesitate to reach out if you’d like any guidance, tips, or assistance — we’re always happy to help and want you to enjoy your experience with our products.