Untrustworthy and very rude.
Untrustworthy and very rude owner.
We rented a boat with ASC Yachting Gomar through a broker,for 4 weeks.
The boats name is Elizabeth.
The boat was a Bavaria 32 foot from 2004, but even though it wasn’t new, we didn’t mind as long as it was well kept. Unfortunately it wasn’t. Not at all…
The list of broken stuff on the boat includes: VHF radio, Auto pilot, wind meter, speed meter, batteries and one of the cabins was soaking wet after a rainy night.
Even our clothes was ruined due to poor black materials used with the teak tree in the cockpit.
I tried explaining all of this to the owner but he really didn’t care a bit about us as customers.
We spent half a day in one marina fixing the batteries and tried two other marinas for the VHF radio with no luck. The owner probably thought we could spend our entire trip in different marinas of his choosing to fix some of the things that was broken.
I confronted him with this several times but he was just rude.
At the end of the trip I made a claim for a discount of 25% of our trip since so many things was broken. This time we met in person on a restaurant at the marina, and all he did was looking down at his phone or his empty beer glass, while interrupting me as much he could in my explanation. Not really looking at me at any point.
Afterwards I contacted the broker we booked with (GlobeSailor). The response later came from the owner, that we had ruined the engine and the cost was 2.000 Euros! Which of course was a BIG lie.
I don’t think I ever met a more dishonest and rude person or company in my life, and I would urge anyone who considers renting a yacht here, to go somewhere else. They are not to be trusted.
25. elokuuta 2023
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