Help Ea Arvostelua 

0 stars would be more appropriate!

Absolutely shocking way of running a company!

I’ve been dealing with the same problem for over a year now and it is still not solved.

Takes ages to be able to speak to an actual person and even then you have to reply within 10 seconds or they shut the chat and you have to start all over again explaining your problem to a new person.

I’ve lost so much money over the years with this company and I’ve finally had enough of going round and round in circles and never having anything resolved.
I will be switching to Steam.

FIX THE LOADING THING WITH A PROGRESS BAR LIKE IN GW2 come on I want to play gw2 BUT YOUR BLOCKING MY WAY I had a 2 hour talk with the ChatGPT about what to do to stop the loading thing the closest I got was sign out of my account and it show press menu button and ai said to put my account back in AND I HAD TO REDO IT ALL and this is the son that did this all not the mom

Incorrectly banned from marketplace for “coin transfer” despite this being linked to one single card that was worth 5000 coins.

Currently on my fourth appeal, initially I assumed it would be rectified very quickly as obviously anyone with half a brain would look at the logs and see it was totally innocent and just an accidental ban, but no, seemingly there isn’t a single person working for EA support with even close to half a brain, as they’ve repeatedly rejected the appeals and copy and pasted their Ts and Cs (which I haven’t broken).

Quite possibly one of the worst customer service experiences I’ve ever had.

Got a 7 day ban for talking shit on someone who was also talking shit lol looks like freedoms are being taken away every day. Reached out to support and got no response. All I care about is them abiding by there own ruels. If what I was saying got me banned I fully expect them to ban the other punk for the shit he said as well. Just because he reported someone cuz your feeling got hurt?? The door should swing both ways. I'm sure he said similar things as well and I'd like to know if EA is doing there part to keep EVERYONE SAFE!!! I plan to sue and get a full disclosure on "how" they decided these things. Already betting there breaking there own policy's.

Worst support ever, they can't even read basic text. I contacted them multiple times and they never fixed my issue. I tried opening a support ticket, but they forgot what I was talking about just two messages in. On live chat, they claimed it wasn't a problem on their side and told me to contact Twitch about in-game drops I never received, even though I re-linked my accounts twice with no results, and drops work completely fine in all my other games. On top of that, after waiting through a 10-minute conversation, I was just told they have 'system technical issues' and that I should try again in a few hours. Complete waste of time.

Versuche seit einem Jahr meinen Account wiederherzustellen, alle meine Support Cases werden kommentarlos geschlossen..

Worked with support for a hour and Gaurav Bhaju at support was refusing to read the receipt provided. He told me I only owned parts of the items on the receipt and not all of them. How dumb can you be? This was my second interaction with support and my previous one was just as bad

One of the worst customer support experiences I've ever had.

I have spent hours today dealing with EA Support across multiple chats, and I honestly cannot believe how difficult it has been to get a support agent to understand a simple problem.

I have two completely separate issues, and in both cases the support experience was essentially the same: explain the problem repeatedly, provide the requested information, correct their misunderstanding, and then watch them go straight back to the same scripted response.

The first issue concerns an old Spore account I created around 2009. I can still log into the actual game using the original email and password, and I can still access the account as my old Spore username. The problem is that Spore's website was migrated to EA login, so I can no longer access/manage that old Spore account through the website. I spent an absurd amount of time explaining that this was NOT an EA account login problem, only to have multiple agents repeatedly confuse my old Spore username with my EA ID, suggest changing my EA email, or tell me how to recover my EA account.

Eventually, after explaining the same distinction over and over, I was told that they "cannot modify a legacy Spore account." Fine. At least that was finally a clear answer.

Then I had a completely separate EA account issue.

My original EA account has an EA ID that I can prove belonged to me. I have old EA emails from when the account was created, the original email address, the approximate creation date, and other historical information. However, when I try EA's own password recovery system, it recognizes the EA ID but sends the recovery code to an unfamiliar email address that I have never owned.

I provided screenshots showing this.

Instead of investigating, support repeatedly asked whether my Google account was hacked even though I explicitly explained that Google was NOT the issue. They then asked repeatedly about purchases even after I told them there were none, asked for credit card information despite the account having no purchase history, and eventually told me they couldn't locate the account.

When I pointed out that EA's own password recovery system clearly recognizes the EA ID, they suggested that "perhaps the EA ID had been changed". When I asked how to escalate the case to someone who could investigate, I was told to gather more information and contact support again.

I explained that I had already provided everything I had.

Their final answer was essentially that they were the highest level of support available and that I should come back later with more information.

So what exactly am I supposed to provide?

I've provided original EA emails, historical account information, the original email address, the EA ID, the account creation date, and screenshots of EA's own recovery system. The problem isn't a lack of information. The problem is that the support process appears completely incapable of dealing with anything outside a very narrow scripted workflow.

I genuinely don't know whether I'm talking to humans following scripts, AI-assisted agents, or some combination of the two. They are all the same, doing the same mistake. What I do know is that the result is the same: HOURS of repetition, constant misunderstandings, no meaningful investigation, and no escalation path.

EA has some great games, but if you ever have an unusual account problem, apparently you're on your own.

1/5 — absolutely terrible support experience.

Definitely the worst support service. I’m having an issue linking my PlayStation 4 account; I tried chatting with them three times, but no one answered—the wait was about an hour each time. On the last attempt, an agent finally connected but then just left—they connected and immediately disconnected. It is definitely poor service for such a major video game company.

The Ea Help service is bullshit
The advisors are stupid and rude, they only use scripts and have no idea whatsoever of what theyre doing
They only protcet the hackers when the owner of the account grinds for hours and days trying to recover it
Its completely useless and a total waste of time

Der EA-Support ist eine absolute Enttäuschung. Es ist nahezu unmöglich, mit einem echten Mitarbeiter zu sprechen, stattdessen landet man ständig bei automatischen Antworten oder wird im Kreis geschickt. Mein Anliegen wurde nicht richtig geprüft und ich hatte den Eindruck, dass sich niemand tatsächlich mit meinem Fall beschäftigt hat.

Wenn man ein ernstes Problem wie ein gehacktes Konto hat, erwartet man Unterstützung und keine Standardantworten. So sollte Kundensupport nicht funktionieren.

Nadat ik mijn steam account heb gekoppeld met een ander ea account ben ik alles kwijt in eafc 26. Bedankt ea! Jullie verschuilen je achter regeltjes en disclaimers. Maar ondertussen ben ik alles kwijt, alles! Geld innen en succes er mee.

EA help/Support is unresponsive. I have lost thousands of dollars in sims 4 downloads. I have gone through all articles and help steps to attempt resolution, all failed. Now, I sit with saved games, that I apparently do not actually own.

they even deliberately remove live chat when they have responded, and they deliberately respond when we leave the site because we have waited too long

Ich habe versucht, meine Beiden Konten zusammenzuführen, und den Support gefragt, doch es wird gesagt, das es keine Lösung gibt, was eine Lüge ist, und sie es zusammenführen könnten

Der Support ist einfach nur miserabel. Zu schreiben, dass man "1 Minute warten müsse" ist ein einziger Scherz. Ich warte (zum wiederholten Mal!) über eine halbe Stunde und keiner meldet sich. Absolut kein Wunder, dass die Bewertungen so katastrophal ausfallen. Überall wird eingespart - sperrt die Firma zu, wenn ihr keinerlei Service anbieten könnt!

J'attends une réponse depuis deux semaines. Au vu des autres commentaires sur ce site, c'est un service fantôme. Fuyez cette plateforme!!!!

useless Help Ea, bf6 game just keep crashing after all update still shit update made it worse.

Absolutely useless Customer Support, who to be honest, I'm not entirely certain ISN'T an LLM. Steam cannot provide me a CD Key for a game I BOUGHT, so I go to EA requesting for the game to be put onto my account, and they tell me I need to go back to Steam. What? I provided the receipt and everything, yet I was told "Because you bought it in 2019, you need to give Steam Support a shout." Absolute run-around for nothing. Wish companies had real emails with real people.

der Kundenservice ist inkompetent und versteht mein Anliegen nicht. Ich habe den Kundenservice per E-Mail kontaktiert, und es geht nur darum, meine E-Mail Adresse zu ändern, da ich dort noch mit einer veralteten E-Mail registriert bin, die nicht mehr existiert. Leider haben die das nicht verstanden, und schicken mir immer wieder Links zur Wiederherstellung an die Adresse, die es nicht mehr gibt. Ich versuche seit Ewigkeiten, eine Lösung zu finden, aber das ist mit EA nicht möglich. An Inkompetenz nicht zu übertreffen, schade, dass man nicht MINUS Sterne vergeben kann! So etwas habe ich noch nie erlebt!