customer

Dear Customer,

Thank you for your review and we are sad to see it is a negative one.

As for what has been stated, we would like to emphasize that at K4G we sell thousands of keys on daily basis and more than 99,6% of them do work flawlessly. Nevertheless, on extremaly rare occasions, mistakes do happen and we are sad to see that was the case with your order.

As for your case, we would like to point out that you have been informed that your case will be solved within two working days. That is why, we have not contacted you within 24 hours after reporting an issue.

However, we are happy to inform you that we have already proposed you a correct combination of key via the open ticket. May we kindly ask you to check your Inbox and refer to it? We would love to solve the matter as soon as possible for you.

Please note that at Customer Satisfaction means everything to us and we are disappointed to see that it made you unhappy with your K4G experience. We have therefore also proposed you a compensation gift for any inconvenience caused. Kindly make sure to check our message.

We are looking forward to hearing from you.

Best regards,
Julia