Petri

S-Kaupan kotiinkuljetuksen taso laskee edelleen. Keräilyn siirryttyä Keravan Prismasta dedikoituun kotiintoimituksen varastoon, valikoima on pienentynyt niin että edes kaikkia yleisiä tuotteita jotka löytyvät lähikaupasta ei enää ole tarjolla. Välillä tuotteet menevät nopeasti vanhaksi ja vaikka palvelu väittää että heillä on ajantasainen tieto saatavuudesta tilaushetkellä, tuotteita ei silti välttämättä lopulta saa.
Tuntuu melkein siltä että tavoite on ajaa palvelu pikkuhiljaa alas. Tämän vuoksi olen vähentänyt kotiin tilaamista ja lisännyt kivijalkakaupassa käyntejä. Samalla asiakasuskollisuus on laskenut.

We stayed recently on the Wales coast on an old cottage called West End Cottages. When arrived there the drain pipes were clogged and waster water started rising on the floor. Someone came to open the sewer but nobody cleaned the floors for the duration of our stay. The house was damp and white paint dust fells from the ceiling in the bedroom. The listing says electricity was included, in truth we had to pay it by entering coins in the meter.
The location by the sea was awesome but the building needs renovation desperately.

Tilasin Dyson imurin kahvan varaosana vanhan murtuessa. Tilaus sunnuntaina, toimitus lähipostiin tiistaina! Lisäpisteitä siitä että kyseessä on suomalainen yritys, joka itse toimittaa myymänsä tuotteet omasta varastosta. Hintakin oli kohtuullinen eikä tarvinnut arvailla tulee jostain kiinakaupasta oikeaa tavaraa ja milloin.

Within the last year, the availability of products at Asda home delivery has sunk really low. Every time I order groceries at least half a dozen items are missing.

I have such bad experiences about choices for substitutes that I usually rather have nothing than get a completely different vegetable as a substitute, for example. To make things worse, Asda recently removed a possibility to easily decline all substitutes. I have to uncheck the substitute option separately for each item which is ridiculous and has made me seriously consider finally switching to another shop.

During recent months, a new even more serious reliability issue has arisen. My deliveries are now almost every time missing multiple items which are not even noted in the email that I receive before the delivery. Either the company is in a complete chaos or someone is stealing some of the items before they are delivered. My latest delivery was missing items worth almost £16, and now I have to go and get them separately from somewhere else.

We had an engineer visit scheduled for new fibre broadband installation. Nobody came and there were no updates given to us. I had to be in contact with Vodafone, and only they could do is to cancel the upgrade and schedule a new one in two weeks.

I bought a dishwasher a little more than 3 years ago from a reseller. I was happy for the product functionality, controls and the interiors as long as the product worked. Internal configuration was the best I've seen.
Unfortunately the dishwasher stopped heating the water and according the repair engineer it's really hard to find spare parts in UK so I had to buy a new dishwasher. I would expect kitchen appliances to last minimum 5 years.

Royal Mail has regularly lost packages we have ordered. The tracking claims that the item was delivered but the package is nowhere to be seen. No card was left either.

Not cheap, but Tempur pillows and mattresses are the best quality out there.

Mainly only relevant for products in US market. They pay reviews in dollars so the gift cards mostly only work in US. I believe this leads most of the software to be reviewed by US users who mostly use US products. This then reduces the reviews of products which are popular outside of US.

Cyclescheme works OK but there are other options which are better for you and the shops selling e-bikes. I've used Cyclescheme to buy one e-bike, which ended up falling apart just after one year, so I didn't save much in the end. Partly the reason for this is that Cyclescheme requires you to pay an additional 7% of the total price after the one year hire period so the tax reduction will be smaller than it first appears. 7% comes from the HMRC valuation where the bicycle is estimated to have 7% value left after 4 years when it finally becomes officially yours.

I suggest looking at the Green Commute Initiative (GCI) instead. It will take 5 years and 9 months before the bicycle is officially yours, but you only have to pay £1 more (again HMRC value estimation). For the cyclist, the difference how long it takes to really own the bike doesn't make a difference in most cases. There is also a high probability that the e-bike battery reaches the end of its lifecycle in 4 years and it's not guaranteed that you can find spare parts, which means that the value of the initially expensive e-bike is practically zero.

There are other reasons for going with GCI. They don't have the £1000 limit so you can buy a decent e-bike with a great discount. In addition, their commission from resellers is less than half of Cyclescheme's, so your purchase helps to keep the local bike shops in operation. Without local bike shops, there will be nobody to service our e-bikes!

Cyclescheme is clearly a great business - both the cyclist and the reseller pays them, total in about 17% of the price of the bike. No wonder it is one of the fastest-growing businesses in UK.

Ps. I have no connection to Green Commute Initiative, feel free to do your own research before making the decision.

My chair arrived a bit broken and a knob was missing. The quality of the refurb wasn't great either. After a few emails, I received the missing part and we settled with a partial refund. Points for good customer service, but I'd rather see the company improving their process in the first place.

I've been a few years a Bulb customer. I like the focus on greener energy and the simple business model. Unfortunately, I've had a few incidents with meters with Bulb.
First, they incorrectly chose old, now non-existing meter information from the shared energy meter database, which meant I could not submit correct meter readings for months.
Then when I switched to smart meters, installation of the gas meter failed somehow so I had to continue submitting meter readings manually. That wouldn't be too bad but now Bulb is persistently estimating my gas consumption to be far more than it actually is and tries to charge even £200 extra each month. Even after submitting meter readings for almost year, their estimates are still incorrect.

EDIT I've already sent feedback a couple of times to Bulb, either to hello@bulb address or via the support pages. I'm sure you are able to find it. Anyway, I will resend the message again.

Terminated my broadband contract, now their contact us page doesn't work... they sent me another bill which would mean that I have to pay for 1.5 months after terminating the contract due price increase. Shady business.

Great options for occasional short trips. Convenient pickups and drop-offs without the hassle of visiting a rental office.

Great furniture and easy to assemble. Originally I was given a delivery date far in the future, but finally the desk arrived more than a month in advance which was great.

The table was excellent and customer support was always friendly and trying the best to be helpful. Excellent delivery tracking the whole time.

The customer was informed very well about the timing of the delivery.

When I ordered my chairs before mid-December, AmbientDirect showed 2 weeks of estimated delivery time. Now more than 2 months has passed and I'm still waiting for my order to arrive. The whole time AmbienteDirect has been advertising the same 2 week delivery time. Company of that size should have resources for much higher accuracy. Relatively quick availability was the reason I decided to buy the product from you in the first place.
I cannot consider this anything else than giving a false and misleading promise. In practice, the company sells products which it doesn't have, resulting unacceptable waiting times for some of the customers.
EDIT 04/03/2017: I was contacted by Ambiente Direct last week where they promised to get the chairs early this week, and then deliver them to me. It's now Saturday, so either the delivery is extremely slow (and poorly informed) or they again were not able to keep their promises. Few more weeks like this and I'm forced to cancel this order.