Hi had no problem with the car or the service. But GoMore holding my deposit for 4 days before refunding is not acceptable. Why the delay is for? I returned the car in good condition with petrol. Owner inspected and confirmed why am I not getting my deposit back????
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GoMore Österreich
Hello Jack,
The rental is settled 24 hours after the car has been returned. The deposit refund is then released automatically after 4 days.
The standardized 4-day period was chosen to give owners enough time to report any additional issues after the rental, while also allowing our Customer Care team sufficient time to review and respond to owner requests, including over weekends. This is why we decided on a standardized settlement period of 4 days.
I hope this helps explain why the 4-day timeframe was selected. Having different settlement periods would make the process more complex for both customers and our internal operations.
It's also worth noting that many other rental companies hold deposits for 10 days or even longer, so we believe that a 4-day settlement period is more than reasonable.
After much deliberation and back and forth I agreed to let BM to market my property. Its all started very pleasant with one persona than he disappeared and ended up dealing with the James the manager. He never returned any calls. Getting an update calls with complete rubbish-just for the sake of it so they look they are updating you etc etc..Agents came around whom had no idea of the property, they were late but couldn't be bother to let anyone know. Ever time is a different agent, clueless..Absolutely they had no intension of doing anything even after reduced the price. They didn't even respond to the enquiries. No surprisingly they couldn't sell it. They took it off the market without even telling or asking for extension of the contract. Once the contract ended January still waiting for my house keys to be returned. Can I have my keys back please.? Don't waste your time with these people, see the reviews how bad they are. I wish I checked it before agreeing to go with them.
They give your address willy-nilly to anyone books an appointment. And than blame you accepting the booking. Completely ignoring the fact that once its been booked which you have no control of:- they already have your address. What different does it make I accept it or not. They have no idea how their own system works. And the alleged property expert is a no expert at all. You get to see him/her twice and get random emails saying "anything I can help you with?" So that they appear they are keeping in touch with you. There are so many disputes and court cases against them, search the web don't waste your money. Purely based on chance.. if you are lucky will sell, if not; no one will try anything to see why. Add to that if it doesn't sell within a reasonable time frame websites shows the house has been on the market for a long time reduce to change of selling at a decent price..Until you go with another agent and pay again. They never tell you that at the beginning.
15. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Purplebricks
Good Morning, thank you for your review. I can see my colleague Sarah has provided you with a stage 1 response to your complaint on the 9th March, and you have escalated in line with our complaints procedure, and are awaiting a final viewpoint from ourselves.
It is disappointing you feel our service hasn't been in line with your expectations, and you feel our payment terms were not made clear to you. We have worked closely with the Property Ombudsman to ensure our instruction process is clear and concise for our customers so you are aware of your obligation for our fee.
I understand you have achieved 53 viewings on your property during your time with us, which is a great achievement, however we understand your disappointment that you havent achieved a sale that has reached completion. We do offer a lifetime fee, and so we would welcome remarketing your property in order to achieve a sale for you.
This is a terrible company selling diseased plants and have NO intension of acknowledging any support tickets or response to your concerns what so ever. Made purchase of 4 plants everyone of them diseased and falling a part. Wish there was an option to upload photos for everyone to see.
The response from Wowcher is a true enforcement of my views and a proof how badly run company. They didnt even read the review or the countless emails sent to them, clearly explaining the problem. Yet they are still asking me to contact the merchant while Wowcher is the merchant. Which is typical..its never their mistake, its always either the merchant or the customer fault selling damaged goods and not doing anything about it. They never address the real issues 1:-quality of the goods. .reported damaged items yet to hear, 2:-missing parts/delivery..yet to hear 3:- Luck of communications just blame Crono easy way out. If they were providing or any other company a decent service. There is no reason for anyone to contact them. If my order was in good order and turned up in time given or any delay communicated why would I or anyone else to contact to any supplier? How long does it take a send an email or ring the warehouse enquire a missing parcel? If 100's of people ringing /emailing you on a daily bases hence you cant coupe with it..you have a much bigger issues than my review here..
1. kesäkuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wowcher
Thank you for leaving your review on Trustpilot.
Please be aware that TrustPilot is a review site and not a contact point for chasing your orders. If your review is regarding a late delivery / issue with your item, please be advised that you need to contact the merchant in the first instance whose details will be on your voucher or you can contact our customer services department for assistance. Our Customer Service department can be contacted by using any of the methods found here: http://www.wowcher.co.uk/contact.html
If you have already contacted us by email, you will have received a case number in your automated response. If your issue is still not resolved, please only reply to your case number by responding to the email. If you create a new case, you will stand to duplicate actions already taken and possibly delay your resolution.
Due to the impact of Covid-19 we are extremely busy in Customer Services, we will get back to you as soon as we can.
I never seen such rubbish company in my life. I made few purchases and had so much hassle with missing parts, no delivery, damaged goods and so on.They are very good at passing the bug onto others..even tough Wowhcer is the supplier eg fulfilled by Wowcher.. Waited over a month for a delivery with no update eventually turned up and box clearly says 1 of 2 but drivers said there is only one box contact supplier. Contacted Wowcher as the supplier, they say contact delivery company. They are cheap and cheerfuller and nasty..spend a little more save alot of headache..lets close this company down, they aren't deserve to be operating in this country..
28. toukokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wowcher
Thank you for leaving your review on Trustpilot.
Please be aware that TrustPilot is a review site and not a contact point for chasing your orders. If your review is regarding a late delivery / issue with your item, please be advised that you need to contact the merchant in the first instance whose details will be on your voucher or you can contact our customer services department for assistance. Our Customer Service department can be contacted by using any of the methods found here: http://www.wowcher.co.uk/contact.html
If you have already contacted us by email, you will have received a case number in your automated response. If your issue is still not resolved, please only reply to your case number by responding to the email. If you create a new case, you will stand to duplicate actions already taken and possibly delay your resolution.
Due to the impact of Covid-19 we are extremely busy in Customer Services, we will get back to you as soon as we can.