AVOID Guest Reservations
AVOID! AVOID!
The price of the hotel was on acceptable level when I started booking process. In the end of the process 56€ service fee was added into it so that is was very difficult to notice it. I didn't notice that and I made second confirm for purchase. The price of the hotel room is now totally on unacceptable level (182,49€ vs 126€).
I have sent request to either cancel whole booking and returning my payment or just return service fee, but I have not got any answer. I did this by using GuestReservations eForm where they promise to answer within one hour.
Vastaus yritykseltä Guest Reservations
Hi Mikko,
Thank you for reaching out, and we sincerely apologize for the confusion and disappointment you experienced during your booking with us. At Guest Reservations, we aim to provide a clear and transparent booking process, and it's concerning to hear that the service fee was not prominently noted during your transaction.
We understand your urgency in resolving this matter and regret that our response has not met the expected timeline. Please forward your previous communication details, including any reference numbers from the eForm, to customercare@guestreservations.com. We are committed to reviewing your case immediately to address your concerns about the booking charges and discuss the options for cancellation and refund of the service fee.
Your satisfaction is important to us, and we appreciate the opportunity to make this right.
Thank you for your patience, and we look forward to resolving this matter promptly.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care