Overholder ikke deres egne retningslinjer
Vi havde ved en fejl dobbeltbooket en oplevelse i Chengdu, som vi så annullerede dagen inden. Ifølge deres terms giver de 70% refund, men har i stedet valgt at give 30% klook cash, som vi ikke kan bruge til noget.
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Klook Travel
Dear Nick
Thank you for sharing your experience with us.
We value your feedback and would like to further assist you with your issue.
To help us investigate this matter, could you please provide us with more details of your booking details through https://forms.gle/THVtSV4XJ1nWrFHM8.
This will allow us to access your booking records and correspondence, and enable us to get back to you with a more comprehensive solution.
Thank you and best regards,
Jenny k