I had 3 pairs of skinnies that lasted me years and recently bought different models online. The experience was seamless and got fast dispatch with DHL. The jeans didn't suit and had to return them, and I got the refund no problem. Only thing to note is that the return from Ireland should be done via Global-e portal, not via Frame website. When I asked a question, customer service replied within one day.
Overall I can't fault neither the the products nor the company