Fanatics Anmeldelser 

Absolutely appalling returns and refund service. I returned an unopened England shirt which they confirmed as received on 3rd August and am still awaiting my £120 refund.
Chat option is ridiculous, just repeating the same sentences and answering from scripts.
Have now had to escalate this via my Visa payments.
If you have a choice I would advise shopping elsewhere.

Absolutely appalling! I placed an order for a football top 8 weeks ago and have never received it. I contacted fanatics via email after 3 weeks to enquire about my order and received an email back apologising for the delay so I gave them the benefit of the doubt and assumed it would still arrive. It has now been 8 weeks since I placed my order and I have sent a further 15 emails asking for a refund but have had no reply. I have now resigned myself to the fact that they are absolute scammers and I have lost my £39. DO NOT ORDER FROM HERE!

No Service at all they send me the Wrong Jersey after Three Weeks and never answered to my E-Mails.

I returned an item and the website states they refund postage and cost of item, but I only received a refund for the item. No way of contacting this bunch of scammers.

Very poor service. I ordered some Scotland tops over 3 weeks ago and no one is replying to my emails! It’s very disappointing as I am now out of pocket and my purchase was a present, which has left me upset. Do not order from this company as it’s a scam!

Pure scam , order never arrived
Chat function does not work
Shame on you

aucun service client et impossible d'avoir une facture d'achat
INJUSTIFIABLE !

Habe Artikel mit Expressversand bestellt und 12€ extra gezahlt. Artikel hängen seit 12 Tagen in Bearbeitung, es gibt keine Infos. Auf Anrufe und Mails werden nicht geantwortet. Was eine Katastrophe!!!

schlechtester Kundenservice ever und das für den offiziellen DFB Onlineshop

I would give zero if I could. Scammers. Ordered Le Tour cycling caps. Smart dispatch notification but clearly have never been sent. No reply to multiple email attempts. Chat function on website never working. Contact number doesn’t connect.AVOID throwing your money away

Twee hoody’s besteld van de Nürburgring van Max Verstappen.
De maten zijn als tenten en het bedrukken achterop is vaag doorgedrukt naar de voorkant 2x retour gestuurd wat je €9,00 per keer kost stelletje oplichters zijn het. Dan moet je, je geld nog zien terug te krijgen dat waren 10 emails en 3 weken wachten eer je het terugkrijgt. Dan ook niet het volledige bedrag teruggekregen!. Dus MAX VERSTAPPEN lekker je zakken vullen met je contract en laat je grote fans maar de hik krijgen dat zal wel de gedachte zijn en Fanatics com zak lekker in de stront met je bagger producten.
De communicatie is zo slecht en de klantenservice is ook zeer slecht.
De Max Verstappen site is ook niet om aan te zien.
En dan een model verkopen van de Nürburgring voor €95,00 en later als moederdag actie 20% korting, kost hij ineens €100,00 wat zijn jullie een oplichters en Max Verstappen jij bent net zo erg door dit toe te staan die wanpraktijken🤮

Komt niet overeen met maattabel of beschrijving van product. Wensen ook niet te zoeken naar correcte afhandeling. Verschuilen zich achter hun regeltjes.

I speak purely from personal experience of a first class service from this company.
I ordered a heavily discounted football shirt on a Friday morning and received it within twenty four hours - can’t beat that.
Great quality / correct sizing and a genuine item. Really happy with my purchase but more so with the speed/ service from this company.

Fanatics took over as the supplier of WWE merchandise a few years back and since then it's all gone downhill. Orders aren't fulfilled in the promised time with constant emails to say there have been delays, often it's to say there have been issues with stock, yet they advertise it, so if there's no stock why is it advertised.

The amount of merchandise has shrank since moving to fanatics as well, when it was WWE Euroshop there were a lot more options, particularly for the lesser superstars.

The discounts offered as well during premium events is awful. It used to be buy one get one free or 50% discount. These days free shipping is as good as it gets, and then the shipping is late.

It's not just WWE either, NFL, NBA and even the occasional football shirt are hit with constant delays and the quality of the finish has gotten worse. Rather than stitched numbers we now get terrible iron on numbers that peel off after 2 or 3 washes. Overall it's a company I won't be buying from regardless of the licenses they have as they are just a cowboy company.

If I could give zero stars I would. Terrible ordering process, exorbitant prices and shipping charges, unreliable order processing, no shipping details ever provided, and essentially no customer service. Three weeks later, I still have no information regarding my order, cannot initiate a refund, and have not received the product I have paid for. Unable to contact them other via chat bot. DO NOT DO BUSINESS WITH THIS COMPANY!

I purchased a FootJoy jacket through the official R&A shop (Order 279-5841-1820) for a total amount of €257.

After wearing it only a few times, one of the seams came undone. The finishing clearly shows that the stitching was made too close to the edge of the fabric, which indicates a manufacturing defect rather than normal wear and tear.

Despite this, customer service refused to take responsibility because the 45-day damage reporting window had passed. However, this type of defect could not reasonably have been detected at the time of delivery and only became visible after limited use.

For a product at this price level, I expected significantly better quality and durability, as well as a more reasonable approach when a clear manufacturing defect is involved.

Very disappointed with both the product quality and the lack of an appropriate commercial solution.

Wie häufig berichtet hier, einfach inakzeptabel.
Rückerstattung auch 8 Wochen nach Rücksendung nicht erhalten. Finger weg.

Ich habe bei Fanatics eine meiner bisher schlechtesten Online‑Shopping‑Erfahrungen gemacht. Meine Bestellung vom 14.12. (Warenwert über 400 €) habe ich bereits eine Stunde nach Aufgabe vollständig storniert, weil wir uns für ein anderes Geschenk entschieden hatten. Trotzdem wurde die Stornierung nur teilweise akzeptiert, und mir wurden vier T‑Shirts zugeschickt, die ich nie haben wollte. Für die Rücksendung sollte ich dann zwei getrennte Pakete an dieselbe Adresse schicken – jedes für 7 €, obwohl ich alle Artikel problemlos in einem Paket für 4,19 € hätte zurücksenden können. Ohne das Bezahlen dieser Labels war der Rücksendeprozess aber nicht möglich. Dadurch entstanden mir unnötige Zusatzkosten, die komplett vermeidbar gewesen wären. Auf meine E‑Mails habe ich wochenlang keine Antwort erhalten.
Insgesamt wirkt der gesamte Prozess chaotisch, kundenunfreundlich und völlig intransparent. Ich musste viel Zeit investieren, unnötige Kosten tragen und warte immer noch auf mein Geld. Für mich steht fest: Ich werde hier nicht mehr bestellen.

They gave me an invalid tracking number.
The package was returned to fanatics and they could not reship the package back to me. They offered a refund that would take 2 weeks.
I will NEVER EVER BUY FROM FANATICS AGAIN

Ordered 3 items before Christmas, 2 arrived, 1 was the wrong thing, the third didn't arrive at all. No response from customer service to 4 emails, had to open a credit card dispute.