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ACT Fibernet: Good Speed, Terrible Reliability & Service

I have been using ACT Fibernet for around two months, and unfortunately, this is already the third time my internet connection has faced issues and downtime.

The biggest disappointment has been the frequent downtime and poor service experience. Having connection issues three times within just two months is simply unacceptable, especially when you depend on stable internet for work and everyday use. They simple take whole day out to fix this so my meetings and rest are already gone for the day.

ACT seriously needs to improve its network reliability, downtime management, and customer service response. Customers are not paying only for high speeds; we are paying for a connection that should actually be available when we need it.

Speed: 4.5/5
Reliability: 0/5
Service: 0/5

Overall, the speed is impressive when it works, but the frequent outages and service issues completely ruin the experience. At this point, I cannot recommend ACT Fibernet to anyone who needs a dependable internet connection.

Very bad experience
Don't go for this
Torturing to recover the router

They suck. They dont care about customer . I paid for 200 MBPS speed and I only received like 10 MBPS and you can imagine that in today’s world, it is a very very low internet speed that is not what I expected out of act and if you are considering opting for a Wi-Fi service, please, please go for Jio or Airtel

Very bad connection , service opretor very rudd language , Inka wifi bilkul na lgwao

One of the worst customer onboarding experiences I've had.

I applied for a new ACT Fibernet connection, completed the payment in full, and was assured by the sales representative that the installation would be completed within 24 hours.

After waiting for more than a day, I was finally given an installation slot for 31st July 2026 (2:00 PM–7:00 PM). Instead of receiving a call from the installation team, I received an email at 3:15 PM informing me that my connection request had been cancelled.

No one from ACT called me to explain the reason for the cancellation. There was no prior intimation, no apology, and no attempt to resolve the issue. I had to keep following up myself while ACT remained completely unresponsive.

The entire experience—from the sales process to customer support—has been highly unprofessional. Promises were made to secure the payment, but once the payment was received, there was no ownership or accountability.

I am now waiting for my refund and sincerely hope that process is handled better than the installation.

I expected much better from a company of ACT Fibernet's reputation. Based on my experience, I cannot recommend their service.

Pathetic Chatbot.
Dont know who fixed that options on chatbot.. worst.. To reach customer care it takes 45-60min and you need to patient enough.. With this customer service through AI and chatbot, ACT will definitely loose its customers. I'm now looking for Jio fiber.. hoping atleast the customer service will not taken care by chatbot there... ACT get your chatbot out and bring humans else will loose many customers like me..

Just dont buy Act fiber. Worst in class service. Especially if Seshagiri calls you for any new connections never trust that man. Once payment is done he will block you or switch off this phone.

I took a new ACT connection in Uttam Nagar only 15 days ago, but the internet has already stopped working three times.

Each time, it takes more than a day to get the issue fixed. Reaching customer care itself takes around one hour due to the long queue. Even after connecting, the support team gives the same templated response: “We will fix it today” and “Your ticket has been marked as high priority.”

This is very disappointing for a new connection. I need stable internet for office video calls, and repeated outages with no clear resolution timeline are not acceptable.

I am deeply concerned about the consistency of my service. I am currently paying for a 400 Mbps plan and have invested in a 2-router mesh system, yet I am plagued by constant speed drops. It is incredibly frustrating that my speeds only improve right after I lodge a formal complaint, leaving me highly skeptical about whether ACT is actually delivering what I'm being billed for. To make matters worse, customer support seems more interested in making excuses and justifying these dips than actually fixing the root cause. If this isn't resolved permanently, I will not be renewing my service and will be moving to a competitor.

One of the best ISP in Bangalore with an extremely, worst customer service in terms of data related issues. They give ONLY fake, hollow commitments from day one with no intention to solve the problem!!! the speed is good but an extremely, worst customer service in terms of data related issues.

the most horrible, pathetic, absolutely horrendous customer service. you can call customer care 100000 times, they wont solve anything. you can write thousands of emails, bots will be answering it. and at the end, you would have wasted your time, money and energy. even if its the only service provider in world, still dont opt for it

One of the worst customer service I’ve ever experienced. They take minimum of 7 to 8 hours to resolve issues with wifi no matter how simple is the issue. Customer care is even worst, they don’t even care what customers are experiencing and don’t even bother even after telling them that we’re working from home and without wifi will not be possible.

This company is one of the mostly worst and pathetic company in the isp line.

Customer support :- 0/5
Engineer:- 0/5
Billing Team:- Sucker that sucks the blood
Escalation Team:- No response on time and update wrong comments in their notes which create too much conflict later.

Story:-
This is issue when I disconnected the connection in the year of 2024 because I was moving out of station.I told them before one month in advance but I was informing that they initially told that ok we will update there. But after 1 month when I connection was not removed then I called them again. They this time mentioned that we don't take any request in advance. Then what they updated a month before I dont understand that. I then escalated to ceo desk this issue and misguiding. Then got the call and the person was apologizing for this confusion and also due to this delay and wrong information I got the huge bill too.
The person who called me was keeping on saying to take the connection back or take the connection later. I mentioned that because of this behaviour I will not take anymore. Then that person actually should apologize again and update same in the ticket but he simply disconnected the call on my face and also didn't update the notes in his system. Later due to this not updating I got the bill again in the next month. Then I escalated again and now this time another person called me and explained the whole story. Finally the connection got disconnected and that 2nd person told that bill will be cleared. But that didn't happened. I got the pendin bill mail again with mentioning that late fees will be charged.

Like this drama keep on going for 5 months and due bill was not cleared. Everytime telling the same story and same issue same whole old issue I got exhausted and frustrated that how these guys are handleding there work. Like this keep on escalating for 6months finally after 6months of battle the due wrong bill got cleared.
This is one side drama. Now the second part. After few months I thought to take the reconnection. I called to customer care and they raised the ticket for this. Then I got the call from the reconnection team and they send the enginer. Connection done and I got the bill next month. Now the surprise I got that next month came with old wrong due bill of before disconnecting. Then to clear this unwanted bill I again escalated. I again got the call and same drama started. Back to back calls and still not able to clear the fraud and scam bill. Like this months were passing and connection was going on and I was getting next month bill with old bill too. Due to this I again decided to remove the connection because of frustration. Now to remove it again same drama clearing the old bill and this new bill of reconnection time.

God dam they made me to commit sucide. Full mental torture. Full blood sucker. Full harrassment. The mail id to which i used to escalate was to ceo desk but they were sameless guys even after escalating nothing got changed.

I finally decided to visit their hyderabad office which is at banjarahills. I went there and guess what had happened there. No one was ready to welcome a customer. One lady came out and I mentioned that I want to talk with escalation desk team but that lady was so much rude that she don't know how to talk also. Then she said in high tone like "go to hell" I don' care be waiting here. No one was ready to come outside and talk then finally someone came from billing team. I have never ever saw these type of unprofessional guys that they don't even have respect to give to a customer a respect also. That guys came out shouting "kaun hai ray" mean who is that not understand and came here and shouting.

Such a cheap guys and professional guys has been hired and working there.

Very very very worst internet service and very poor customer support. so requesting you guys please don't choose ACT Fibernet
internet service. Facing lots of technical issue and frequently network is getting disconnected ..I had raised Internet not working issue there is no update of 2 days and still it’s not resolved after called more than 20 times to the customer service team but no use also during the customer call with an agent and explaining the issue the call is getting disconnected deliberately by agent, I have never seen a very very worst customer service like this.

They will be excited to install and ask for payment for installation later promise at no point of time to get the job done but never get done at all. The customer service poorly managed.

Been a ACT customer since lockdown. Last 4 months faced constant connection issues. They took a look at junction box, changed my router nothing resolved it. I recently paid for the 6 month plan and now that I want to disconnect they saying they will not give refund as it's their terms and conditions 😂. Seriously a very non etichal company.
1. Refrain from doing 6 mth or 12 mth recharge as there is NO refund if you disconnect
2. Call center agent will promise you the world don't fall for it. Remember they will not disclose their T&C it's your responsibility to read it.
3. Agents don't care if you have connection or not their job is only to raise ticket. Which a BOT can do as well.
4. Avoid taking this connection you will regret it as their consumer base has increased and they cannot service everyone

Worst service
Long time to refund my money to me

For the sales they contact everyday but when it comes to service no one is responding

My Internet often disconnects when I try to raise a complaint no one responds.
Customer service team is terrible and service team doesn't follow up the complaint.

Very worst
Sales person named Sachin raghu he said wifi will cover all over home but it was not..they are fraud..and customer service is THE WORST

I had taken a connection of act and had paid for 4 months. but after 1 month due to shifting of my room they said the act is not available in new location so we will refund within 5th September. But its 11th September now and they think i will forget. I will keep calling them daily from today. Even the internet goes down every day. I dont recomened