Som ventet var der leveringstid på produktet, men tiden blev overholdt! God kommunikation med kundesupport.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Afsindig lang leveringstid tid. Jeg bestillete en stol i juni måned og her midt i februar har jeg stadig ikke modtaget den. Man kan ikke ringe den op og de ringer ikke tilbage. Jeg håber at stolen s... Se mere
Virksomheden har svaret
Vi var oplyst fra start og jævnligt undervejs omkring forventet leveringstid. Et møbel var beskadiget ved ankomst, men et nyt blev leveret meget hurtigt. Møblerne er af virkelig god kvalitet. Helt ige... Se mere
Virksomheden har svaret
Bestilte en vare d. 02.09.2024, og da jeg ikke havde fået den flere måneder efter den aftalte levering, hvor jeg hele tiden fik undskyldninger og at nu ville den snart blive leveret, valgte jeg til... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Mobelaris
Skrevet af virksomheden
✅ Direct From The Factory
Without the middleman, we connect you directly with factories, saving you up to 80% off prices at leading retailers – based on closest equivalent products in design and functionality, but which may differ in other respects, such as materials and sizes.
✅ Uncompromised Quality
We work with the best factories for unique furniture collections, with the best craftsmen to build and upholster your Mobelaris statement piece - often the same people who make products for top high street brands.
✅ No Quibbles Returns
We're sure you will like your furniture, but if not, you can return it to us within 14 days of delivery for a refund. Simply contact us with a brief explanation, and we'll arrange for it to be collected by our delivery partners.
Kontaktoplysninger
85 Great Portland street, First Floor, London, , W1W 7LT, London, Storbritannien
- 02081449316
- customersupport@mobelaris.com
- www.mobelaris.com
3,8
God
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Som ventet var der leveringstid på…
Som ventet var der leveringstid på produktet, men tiden blev overholdt! God kommunikation med kundesupport.
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Mobelaris
Dear Jan,
Thank you for your 5-Star feedback!
We make every effort to keep our customers informed and up to date on the status of their orders at all times. We strive to go above and beyond to provide a memorable and positive experience for our customers. We hope you enjoy the PH 3 - 2.5 Wall Lamp - Black and Artichoke Lamp White - 48 CM for many years to come.
It was a pleasure doing business with you and we look forward to serving you again in the future.
Best Wishes,
Team Mobelaris
Afsindig lang leveringstid tid
Afsindig lang leveringstid tid. Jeg bestillete en stol i juni måned og her midt i februar har jeg stadig ikke modtaget den. Man kan ikke ringe den op og de ringer ikke tilbage.
Jeg håber at stolen snart kommer og at kvaliteten er i orden. Stolen Erna kommet og er super flot, så den er vær at vente på.
26. juni 2025
Uopfordret anmeldelse
Besvarelse fra Mobelaris
Dear Helle Bering,
We are surprised to see this review, keeping in consideration that our customer support team has actively contacted you to provide updates for your order. Additionally, you only called us today, outside business hours, but customer support replied to your request for information already. In addition, please note that the order was placed by the end of July; you have the confirmation of this not only with the email you received when the order was placed but also from February 4th, when you contacted us through chat to request an update after receiving the shipping confirmation email.
We recommend once again that you follow the progress of the order directly with the tracking details provided, as the order is in transit to you, and kindly remind you that we have assisted you accordingly from the start. In the previous communications we had with you, we received your complaints about the standard lead time for manufacture for previous orders as well when they were delivered before the lead time was met in a timely manner.
Please also note that if what is being mentioned in this review were true, you wouldn't have placed more orders with us, and we have been receiving orders from you since 2022.
Update: Thank you for updating your review after receiving the product. We are glad to know the delivery was successful and that you are satisfied with the Swan Chair
Wool - Without piping - Light Pebble Grey and hope you enjoy it for many years to come.
We remain at your disposal,
Best wishes
Team Mobelaris
Selve produkterne er der absolut intet…
Selve produkterne er der absolut intet i vejen med!
Men mine 3 lamper, er først allesammen kommet hjem til mig, 1 år efter jeg bestilte!
Så kan anbefales hvis du har tid nok, ellers ikke!
22. juli 2025
Uopfordret anmeldelse
Besvarelse fra Mobelaris
Dear Nikolaj,
We are sorry for any inconvenience and are also surprised to read your review, taking into consideration that we provided different solutions for your case.
As you know, we proceeded with a partial shipment of the order due to a natural disaster that affected two of the three items in your order, however, you were compensated not only with the partial shipment but also with a partial refund due to the inconvenience, please keep in mind that this was a force majeure, as it was caused by a natural disaster and there was nothing we could do to prevent this.
We offered the option to cancel the remaining products if you could not wait any longer. The new order with the supplier was placed this year due to the season holiday, as you were made aware of by our customer support.
Please remember that if you were unsatisfied with the products received, you could have returned them according to our returns policy. Prior to this review, we had not received any complaints about the products themselves and what you mentioned in this review, was properly addressed by our team in the past.
We remain at your disposal
Best Wishes,
Team Mobelaris
Bestilte en vare d
Bestilte en vare d. 02.09.2024, og da jeg ikke havde fået den flere måneder efter den aftalte levering, hvor jeg hele tiden fik undskyldninger og at nu ville den snart blive leveret, valgte jeg til sidste at bede om mine penge tilbage de skulle have på forhånd (vist ikke lovligt faktisk).
Nu har jeg rykket efter mine penge i mere end 1 måned og får hver gang en standard skrivelse at man vil tjekke i deres bogholderi. Det virker til at være en scam hjemmeside så pas på!
24. februar 2025
Uopfordret anmeldelse
Besvarelse fra Mobelaris
Dear Michael,
We apologize for any inconvenience.
You may check our terms and conditions directly if you had concerns about the type of payment we accept (which is full payment upfront, so we can start the manufacture of the products, many stores do the same and this does not go against any law).
Please also note that you placed an order for a custom product we do not sell (spare parts) and as per our terms and conditions, the order cannot be cancelled after 14 days, since this was manufactured only for you and this was made clear before continuing with the order to avoid any confusion. However, our customer support agent made an exception for your case but as you paid with a bank transfer, we require the bank details to be able to process the refund back to you. Unfortunately, upon checking, the information was not given to the accounts team. We apologize for this, this has been escalated so they can process your refund correctly for the spare part. Kindly keep in mind that you previously had good experiences with us, already receiving a product and a gift from us, so this oversight is not reflective of our service. We are a UK based company and follow the English law.
We remain at your disposal
Best Wishes,
Team Mobelaris
Service helt i top!
Vi var oplyst fra start og jævnligt undervejs omkring forventet leveringstid. Et møbel var beskadiget ved ankomst, men et nyt blev leveret meget hurtigt. Møblerne er af virkelig god kvalitet. Helt igennem professionel og venlig betjening.
30. januar 2025
Uopfordret anmeldelse
Besvarelse fra Mobelaris
Hello,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
We really appreciate you taking the time out to share your experience with us. We strive to always provide excellent customer service and a seamless shopping experience to all of our customers. We're glad you loved the quality of our CH25 Easy Chair
Solid Ash. We count ourselves lucky for customers like you.
It was a pleasure doing business with you and we look forward to serving you again in the future.
Best Wishes,
Team Mobelaris
Afvisning af reklamationer / useriøs behandling af kunder / dårlige produkter
Jeg bestilte i Januar måned 2024 en Panthella Style lampe. Den var desværre ikke på lager, så jeg modtog den først i August måned !
Det viser sig så at lampeskærmen ikke var malet korrekt. Malingen var løbet ned af skærmen og der var ingen glans i malingen. Kvaliteten af varen var ikke tjekket før afsendelse.
Jeg reklamerede derfor over den defekte vare.
Reklamationen blev afvist med begrundelsen at der var reklameret for sent.
Herudover fik jeg leveret en no 45 stol, her var stoffet på sædet i en meget dårlig kvalitet og var ikke sat ordentlig på. Der er nu folder i stoffet.
Det ser ud til at kvaliteten af deres varer er forsvundet og behandlingen af kunderne er helt uacceptabelt.
Jeg kan derfor kun advare mod at handle med firmaet.
30. september 2024
Uopfordret anmeldelse
Besvarelse fra Mobelaris
Dear Birger,
We are sorry for any inconvenience.
The order was placed for made to order items. Upon checking the information on the system, the order was shipped In July and was delivered that same month as shown on the courier's website and POD signed.
Once an item is shipped, we include in the shipping update, the correct protocol to follow in case something is out of the ordinary, this helps to avoid future inconveniences and confusions. You received two emails with this protocol.
Unfortunately, you didn't contact us until September 22nd. 2 months after the reception of the goods. As mentioned in our terms and conditions, you must inspect the items as soon as they are delivered to you and contact us if necessary. If the incidence had been present on the product on delivery, it would have been noticed by you and reported on time. We do not ship faulty goods as doing so would only affect our business, and it would mean receiving complaints later. I hope you understand and appreciate that shipping products have a cost. Shipping items that are not in good condition would mean that we would have to collect them, incurring in additional costs.
We remain at your disposal,
Best wishes
Team Mobelaris
Besvarelse fra Mobelaris
Dear Lene,
Thank you so much for your positive rating,
Our PH Wall Lamp - Chrome is a great choice and excellent quality, this lamp will surely brighten up your living space. Customer satisfaction is our top priority and we are thrilled that you are pleased with our service– it means the world to our entire team!
It was a pleasure doing business with you and we look forward to serving you again in the future.
Best Wishes,
Team Mobelaris
Mobilaris har ikke svaret
Mobilaris har svaret, at vi ikke sendte relevante billeder, hvilket ikke er korrekt. Vi har billeder af såvel lamper som det knuste glas. Og nu svarer de overhovedet ikke. Vi HAR tilbudt selv at betale for den lille underskærm, vi også tilbudt at betale for en helt ny lampe. Der skal hænge 2 ved siden af hinanden - men vi får ingen svar tilbage. Det er mere end dårlig service - ikke mindst set i lyset af, at lamperne er meget skæve. Elektrikeren har set på dem, og har siger, at man muligvis kan udjævne skævheden med spidsen af en vatpind!
Pas på - dette er ikke længere et seriøst firma!!
1. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Mobelaris
Dear Birthe,
We apologize for any inconvenience. We have replied to every email you sent. Please check your spam folder in case your email provider is blocking our emails. We have our conversations on record, this is the second review you post without providing the correct information. Unfortunately, in our exchanges, you didn't mention that you wanted to purchase the spare pieces. You requested replacement products, and you still have not provided any evidence that can be used for the case.
As mentioned before: We are more than happy to assist but for this we always require the customer's cooperation.
Kindly keep in mind that the only pictures we received from you, couldn't be used as evidence of a claim. Since you disposed of the part you mentioned was damaged without taking pictures of it, as well as the packaging, which is required. We have sent multiple reminders of the importance of keeping the boxes as well as providing evidence to support a case to be able to assist. We asked you and clarified that it was needed for the couriers and suppliers. You only sent 2 pictures, one was of a shade that did not show any damage, and the other one was of a trashcan with many items that could not be used as evidence for the case.
We requested additional pictures, and you refused to provide them. Unfortunately, as you didn't send the information the couriers and suppliers needed, we couldn't provide further assistance.
We remain at your disposal,
Kind regards
Team Mobelaris.
Fin pris og varen var som beskrevet
18. august 2024
Uopfordret anmeldelse
Besvarelse fra Mobelaris
Dear Ghita,
Thank you for your 5-Star feedback!
We really appreciate you taking the time out to share your experience with us. We strive to always provide excellent customer service and a seamless shopping experience to all of our customers. We're glad you are satisfied with the quality of The Golden Egg Stool Black. We count ourselves lucky for customers like you.
It was a pleasure doing business with you and we look forward to serving you again in the future.
Best Wishes,
Team Mobelaris
Besvarelse fra Mobelaris
Dear Ghita,
Thank you so much for your positive rating,
We really appreciate you taking the time out to share your experience with us. We strive to always provide excellent customer service and a seamless shopping experience to all of our customers. We count ourselves lucky for customers like you.
It was a pleasure doing business with you and we look forward to serving you again in the future.
Best Wishes,
Team Mobelaris
Dårlig efterligning.
Alt gik uden problemer med bestilling og forsendelse.
Men lampen ligner ikke den AJ Royale pendel 37 cm, som jeg ønskede. Der var borede huller øverst på lampeskærmen i stedet for lameller som på den originale. Det gør en væsentlig forskel i design og lysspredningen.
Det ses ikke tydeligt på web siden.
Så det var en misser.
27. marts 2024
Uopfordret anmeldelse
Besvarelse fra Mobelaris
Dear Baa47,
We are sorry for the inconvenience. The product was delivered last month and unfortunately, we haven't received a previous contact regarding what you´re mentioning.
We only sell inspired-by items, kindly note that original products would be much more expensive.
We take great pride in our products, which are all made to a high standard of quality and manufactured to meet European / British safety requirements. We also take great care in packaging our products to ensure they are not damaged during transit. Rest assured we aim to bring you the same quality you would find from some of the top high street brands at a fraction of the price.
If you are not satisfied with the product, you can always return it in accordance with our terms and conditions and returns policy.
We remain at your disposal,
Best wishes
Team Mobelaris
10 Stjerner 😊👍
At handle med Mobelaris har været over al forventning, de har ydet en fantastisk service 😀
Allerede inden levering af den første stol, blev vi informeret, om at denne kunne være skadet under transporten, og da den kom frem, viste det sig at den var skadet, vi kontaktede Mobelaris og fremsendte billeder af den beskadigede stol, og inden for en uge havde vi en ny stol, den var beklageligvis også beskadiget under transporten, vi fremsendte endnu engang billeder af den ødelagte stol, og igen inden for en uge havde vi en ny stol 😀 den var hel og udført i en meget fin kvalitet 😀
Under hele forløbet har vi været i kontakt med Fernando og stor tak til ham for at yde en fantastisk service😀 hvis vi kunne give Mobelaris 10 stjerner på Trustpilot ville de få det 😀
Det er bestemt ikke sidste gang vi har handlet hos Mobelaris, hvor service og kvalitet er i top.
Med venlig hilsen
Hans og Lisbeth Larsen
Danmark
6. februar 2024
Uopfordret anmeldelse
Besvarelse fra Mobelaris
Dear Hans,
Thank you for your awesome feedback.
It was our pleasure assisting you, we always make sure to provide good customer service before, during and even after sales. We are glad to know that although you experienced some setbacks with the courier, you received a replacement in good condition. The product No. 45 Chair - Charcoal Grey - Fabric - Solid Ash is well-made, it will definitely add a touch of elegance to your home. It is worth every penny! We would love to receive a photo of it in your home so we can add it to our gallery.
It was a pleasure doing business with you and we look forward to serving you again in the future.
Best Wishes,
Team Mobelaris
Good service
1. september 2023
Uopfordret anmeldelse
Besvarelse fra Mobelaris
Dear Rikke,
We are really pleased to receive your rating.
We make every effort to keep our customers informed and up to date on the status of their orders at all times. We strive to go above and beyond to provide a memorable and positive experience for our customers. We hope you enjoy the Wishbone (Y) Chair - CH24 for many years to come.
It was a pleasure doing business with you and we look forward to serving you again in the future.
Best Wishes,
Team Mobelaris
Hurtig levering uden problemer
Hurtig levering uden problemer. Let at komme i kontakt med over telefonen.
28. juli 2023
Uopfordret anmeldelse
Besvarelse fra Mobelaris
Dear Karl,
Thank you for your 5-Star feedback!
The Sconce 1 Rotating Arm - Brass Pivot - White will surely add a classy and exquisite feel to your home. It has always been our goal to provide seamless shopping experience to our customers and provide superb customer service before, during and even after sales.
It was a pleasure doing business with you and we look forward to serving you again in the future.
Best Wishes,
Team Mobelaris
Fantastisk
Bestilte en vare og alt gik godt og kom forholdsvis hurtigt. Fra jeg bestilte den til den var i mine hænder 6 arbejdsdage. Og god sevice og svar på spørgsmål. Og ingen ekstra omkostninger i prisen selvom det fra England. Du betaler det der står på hjemmesiden og det er det.
Ikke sidste gang jeg handler der
28. november 2022
Uopfordret anmeldelse
Besvarelse fra Mobelaris
Hi Andreas,
Thank you for your 5 star review. We appreciate you taking the time out to share your experience with us and that you are happy with your new Artichoke Lamp. It has always been our aim to bring you the same quality you would find from some of the top high street brands at a fraction of the price. In order to give our customers a seamless shopping experience, we strive to deliver excellent customer service before, during, and even after sales.
It was a pleasure doing business with you and we look forward to serving you again in the future.
Best Wishes,
Team Mobelaris
Har bestilt op til flere gange fra…
Har bestilt op til flere gange fra Mobelaris, fra stole til lamper og skænk.
De er gode til at holde en opdateret på ordre.
Har én gang være uheldig med en defekt vare, men deres kundesupport er virkelig hurtig. Jeg fik en returseddel og der blev bestilt en ny med det samme, som nu er på vej.
Alt går generelt bare gnidningsfrit.
Er bestemt ikke sidste gang jeg handler der :)
20. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Mobelaris
Hi Herluf,
Thank you for your detailed feedback and we appreciate your business. We're so happy to hear how much you love the quality of the The Swan Chair - Dark Tan - Premium Leather - Without Piping. We work hard to meet expectations like yours and we strive to always provide excellent customer service and a seamless shopping experience to all of our customers
It was a pleasure doing business with you and we look forward to serving you again in the future.
Best Wishes,
Team Mobelaris
Fin oplevelse
Fin oplevelse, alt overholdt lige fra bestilling til levering.
Kan kun anbefales
1. maj 2022
Uopfordret anmeldelse
Besvarelse fra Mobelaris
Thank you so much for your positive rating on us.
We make every effort to keep our customers informed and up to date on the status of their orders at all times. We strive to go above and beyond to provide a memorable and positive experience for our customers.
It was a pleasure doing business with you and we look forward to serving you again in the future.
Best Wishes,
Team Mobelaris.
Godt firma
Godt firma, altid præcis levering efter det oplyste. Gode produkter
28. april 2022
Uopfordret anmeldelse
Besvarelse fra Mobelaris
Thank you so much for your positive rating.
We really appreciate leaving a good image to our customers. We're glad you are pleased with our work.
We hope we can serve you again in the future.
Best Wishes,
Team Mobelaris.
Hurtig levering og forsvarligt pakket…
Hurtig levering og forsvarligt pakket ind. varen levede op til forventningerne. Nok ikke sidste gang jeg handler der. 😀
24. marts 2022
Uopfordret anmeldelse
Besvarelse fra Mobelaris
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Our PH Snowball Lamp - White will surely add a classy and exquisite feel to your home. It has always been our goal to provide seamless shopping experience to our customers and provide superb customer service before, during and even after sales.
It was a pleasure doing business with you and we look forward to serving you again in the future.
Best Wishes,
Team Mobelaris
Yderst tilfreds
Super god service og hurtig levering. Er yderst tilfreds med varerne og kan klart anbefale Mobelaris
8. november 2021
Uopfordret anmeldelse
Besvarelse fra Mobelaris
Hi Heidi,
Thank you for the great review! We’re happy to hear that you are happy with your new AJ Wall lamp and Table Lamp. It's a great choice for bedrooms or reading nooks. We strive to go above and beyond to ensure our customers have a memorable great experience
We look forward to serving you again in the future.
Best Wishes,
Team Mobelaris
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.