Rentcarla Anmeldelser 

⚠️ My experience with Carla Car Rental in Turkey — I would strongly advise prospective customers to read this before booking.

I booked and paid for a rental car through the Carla app for collection in Turkey.

I arrived at the rental counter with:

• A valid passport
• A valid driving licence
• A valid credit card
• A confirmed and paid reservation

Despite this, the rental agency refused to provide the vehicle, claiming that I did not meet their “rental requirements.”

I immediately asked a very simple question:

Which requirement did I fail to meet?

The rental agency refused to tell me.

I then contacted Carla and requested a refund because the car I had paid for was never provided.

Carla also refused the refund, stating that I had failed to meet the rental company's requirements.

So I asked Carla:

What exact requirement did I fail to meet?

Where was that requirement stated in the booking conditions before I paid?

What evidence shows that I failed to satisfy it?

Despite repeated requests, I have still not received a clear answer.

This is the part I find most unacceptable.

If a company intends to keep a customer's money because of an eligibility requirement, surely it should be able to:

Identify the exact requirement;
Show where it was disclosed before payment; and
Explain how the customer failed to satisfy it.

Simply repeating “you did not meet the rental company's requirements” while refusing to identify those requirements is not an acceptable justification for keeping payment for a service that was never provided.

I have now asked Carla one final time to either:

A) identify the exact contractual requirement I failed, show where it was disclosed before payment, and provide evidence that I failed it;

or

B) refund the money paid for the vehicle that was never provided.

If this remains unresolved, I intend to pursue the matter through the appropriate consumer-protection channels and through my credit-card provider as a dispute for services not provided.

I am sharing this experience so that other travelers considering using Carla / RentCarla can make an informed decision.

If Carla believes its position is justified, I invite the company to respond publicly with one simple answer:

What exact requirement did I fail to meet, and where was that requirement disclosed to me before I paid?

If Carla resolves the matter fairly and provides the refund, I will update this review accordingly.

In sostituzione di una mia precedente recensione su RentCarla posta offline in quanto considerata diffamatoria ed economicamente lesiva nei confronti di RentCarla, scrivo questa dove senza utilizzare nessuna parola ambigua o che si presti ad interpretazione dico, sinceramente ciò che mi è accaduto. Il 23/7/26 ho prenotato un auto attraverso il sito RentCarla. Mi mandano un numero di pre prenotazione e mi addebitano la cifra di 510€. All'orario promesso, nella pre prenotazione, di ritiro della vettura mi reco al banco di noleggio. Lì l'operatore mi comunica che il mio nome non esisteva nel sistema e che non gli era mai pervenuta alcuna prenotazione a nome mio da Rent Carla. Dovetti prendere un'altra vettura e pagare di nuovo. Ad oggi Rent Carla ancora non mi ha restituito i soldi di un noleggio mai avuto, senza menzionare il pregiudizio psicoMORALE che soffri in quel momento, un misto di ansia e rabbia che non auguro a nessuno. Penso di aver raccontato la mia pessima esperienza con RentCarla, senza aver diffamato alcuno o alcunché.

Abbiamo prenotato un’auto a Tirana, direttamente dall’aeroporto, e al momento della prenotazione ci era stato indicato un determinato prezzo. Una volta arrivati sul posto, però, ci hanno comunicato che avremmo dovuto pagare 50 € in più per il fatto che era notte, oltre ad altri costi che non erano indicati chiaramente nella prenotazione, arrivando a una somma di 1500€ .
A quel punto abbiamo deciso di non accettare queste condizioni e di andare via, trovando un’altra macchina presso un’altra compagnia.
La cosa che ci ha colpito ancora di più è che, prima di noi, c’erano dei signori con due bambini che si sono trovati nella stessa situazione e sono stati costretti a pagare tutti questi costi aggiuntivi avendo due bambini piccoli.
Non ci sembra corretto attirare il cliente con un prezzo durante la prenotazione e poi, una volta arrivato sul posto, aggiungere altre spese non chiaramente indicate.
Inoltre, da quello che abbiamo potuto vedere, non siamo stati i primi a cui è successo. Consigliamo quindi di prestare molta attenzione alle condizioni e ai costi aggiuntivi prima di prenotare.

Very courteous very reliable and very kind people to do business with

The company offers 24/7 help messaging, which suggests customers can seek support at any time.
Multiple contact options are available, including online messaging and phone support.
It provides a dedicated reservation-management option, which can make changes and support requests easier.
The stated prioritization of urgent issues at the counter is a positive customer-service commitment.

Avoid at all costs. Looks cheap but we were left without a car and zero customer service even during office hours.

DO NOT USE!!!!!

Used Carla for a recent trip to Croatia. I booked a car which I believed was from the airport but it was actually from a car dealership a number of miles away in the town. This meant I had to leave a few people at the airport, go to the dealership and go through the paperwork and then return to the airport to pick up the rest of my party. I also believed that the price you pay in the final price as stated on the website however I was told that I hadn't purchased a protection plan and was made to pay another 85 euros for the car to be released. Awful company with hidden charges and unclear location.

Sono dei truffatori non prendere nulla con rentcarla

mal eine neue Firma ausprobiert und zack in die Falle getappt. Sie nehmen eine Anzahlung. Der Rest dann beim Vermieter vor Ort. Der weiß von keiner Anzahlung und berechnet nochmal den vollen Betrag. Die Provision vom Vermieter reicht denen wohl nicht, die müssen den Kunden auch nochmal abzocken. Reaktion = 0
bleibt nur chargeback

Ich bin schon einiges an Betrug durch Mietwagenfirmen auf Mallorca gewohnt, aber Rent Carla und Record go haben jetzt eine für mich ganz neue Masche:
Ich habe meinen Wagen für 23:00 Uhr reserviert und bezahlt. Mein Flug kommt etwas später an. Ich bin trotzdem (fast) pünktlich in der Schlange bei Record go. Ich würde schätzen, es war 23:01 Uhr oder vielleicht 23:02 Uhr.
Nach ca. einer Stunde Wartezeit (was noch OK ist für viele Firmen), werden mir 40€ Out-Of-Office-Hours Zusatzgebühr berechnet. Mein Protest wird gekontert mit der Aussage, dass sie genau um 23:00 Uhr immer ein Foto der Warteschlange am Counter machen. Da war ich nicht drauf und deswegen muss ich die Gebühr zahlen.
Eine unglaubliche Abzocke. Man lernt wieder dazu.

Rent Carla weisst meine Beschwerde mit dem Hinweis auf ihre AGBs ab. Dort steht sinngemäß, dass Mietwagenfirmen beliebige Zusatzgebühren berechnen können.

Wahrscheinlich teilen sich beide Firmen die Beute.

Finger weg von der Firma!

They are a broker not a car rental company. We thought we were hiring from Faro airport. In fact after going round in circles when arriving we found a local man who pointed us in the direction of a shuttle bus for Surprice cars. NOWHERE does it explain that when booking through Carla. Also we had taken out a protection plan but Surprice didn’t have evidence of this, so we had to pay for another insurance to take the car! Absolute shambles. Do not use them. Stick to Avis, Hertz or big companies who are at the airport.

I wish I read the reviews first. I had lost my wallet with my credit cards in it. I was told by someone that I could rent one through touro with a debit card. I went to the bank and got a debit card. I was online and Carla rental car popped up. I checked out there site. It says in plan in clear english they take debit or credit cards, I thought this must be something new I been renting cars for 35 years for my business. I been in line at car rental counters, before Rentcarla was even heard of. I felt bad for the people who had never rented a car and find out they couldn't rent a car without a credit card They were dumbfounded, out town no car and no where to get one it seem like everytime I traveled I would see people in this jam. I don't know why some of the larger rental car company don't make it clear about it. I notice Priceline is advertising no credit card needed.I mad at myself for falling for this scam. They charged me 120.00 for their part. I called Carla support they are only available 8 to five. Got email from a some cat from carla to provide documentation from budget why I couldn't rent the car from budget Its just away to to drag you along until you give up. Rentcarla is the one that knows for a fact you have to a credit card. They want be in business for long. What are doing is false advertisement and misrepresentation. Its not about money it the principle of it. They want been in business for long. A good lawyer can get a class action law suite on there ass. Spread it to all the people you know. In the mean time,send a complaint to the US Attorney General office. The consumer protection agency. I would tell to send it to the BBB but they are not a scie
Federal agency they are a franchise. They just want there dues. Good out the in the trenches of corruption. Take the time and complain,so we can stop these criminals.

Sto aspettando ad oggi un rimborso di euro 155.67 per l'acquisto di una polizza assicurativa di un auto che non ho più noleggiato.il mio voucher è nr 3836061 dal 16.08.26 sto aspettando il rimborso che non è ancora avvenuto

Very unprofessional behavior from the customer service department. They repeat the same during the communication ignoring what you say to them. I was charged with a prepayment for a car rental and the amount was not subtracted from the total rental price I paid during the pickup since they never informed the rental office. Furthermore they informed me that the guarantee for the car was 250 to 300€ which was far from the real price that the rental office asked 1100€. Overall very bad service.

Do not use this company. I had a completely disastrous experience with Carla Car Rental that cost me both time and a significant amount of extra money.When I arrived at the local rental company counter after a long flight, they had absolutely no confirmation or record of my booking. Because Carla is not based in the EU, their phone support was unreachable. I was completely trapped at the desk relying on their automated AI assistant. I sent numerous emails right there on the spot, but the AI assistant was entirely useless and could not resolve the actual problem.Because of Carla's failure, I was forced to walk over to another company and hire a completely new car at the last minute for a massive additional cost.To make matters worse, their customer service after the fact is nonexistent. It has been over a week of endless calling and messaging, and I am still waiting for my money to come back. They have my money, I had no car, and nobody is taking responsibility. Avoid them at all costs—poor system integration, useless AI support, and terrible customer care.

Erst Buchung wurde gemacht mit Anzahlung 345.—. Fahrzeug wurde nicht ausgehändigt da Buchung durch andere Person als Kreditkarte lautet. 2. Buchung gemacht jedoch Anzahlung nicht wieder erhalten.. Kundendienst reagiert nicht..

Carla is one of the worst third party service of car rental and big scammers .they are middle service provider .i booked my reservation through carla and when i arrived for pick up of my reserve car in gold car office they started adding charges and i booked for unlimited millage they said no u are only allowed 1250 millage .when i booked through carla website it is clearly mention i have book unlimited mileage but when i arrived in gold car office they said you can only book unlimited mileage in Goldcar office not through third party service provider like carla.
Then start getting extra 25€ for fuel service charge .even if you get full tank and bring back full tank then 185€ for insurance which i already paid to carla for full insurance and also ask for deposit of 250(deposit is fine refundable).
And i was not intrested to pay these charges because they said you have to pay because you booked through third party .
Anyway i was not agree for these condition for extra 300 euros.
When i refused to pay these charges they recommended me cancel it and carla will fully refund you and you can book directly with us .in the mean time when i was trying to contact them to sort out third party carla (car service provider) not responding.
Finally when i tried to cancel through carla app and try to call them .no one was responding .same script all the time .
I have paid 150 euros to carla for six days car rent with every thing included except fuel and when arrived at counter charging extra 300 -400 euros including deposit for 6 days rent it doesn’t worth it.
So please be aware from this company and never book through them.
if you are with family and waiting at the airport for long to get the car and at the end these thing happen are very frustrating .
I WILL KEEP GIVING THEM BAD FEEDBACK TILL INGET BACK MY MONEY.
NOT RECOMMENDED BIG SCAMMERS .

When we arrived at the rental desk, we were told that our car had been given to another customer because we were one hour late.

This one-hour deadline was not mentioned anywhere on the booking page nor in the confirmation email. We had already paid a deposit, so giving the car away and keeping our deposit simply because we arrived *one hour late over a two week rental* seems completely unreasonable.

We also tried to contact their customer service, advertised as available 24/7. We then had the pleasant surprise of discovering that it was only available from 9am to 5pm California time, which is obviously very convenient when renting a car in Europe.

I would not recommend this service to anyone.

La mia esperienza con Carla's Rent e il loro partner in loco Surprice a Catania èn stata semplicemente vergognosa. Avevo prenotato e pagato già un acconto online, ma a causa dell'eruzione dell'Etna il mio volo ha subito un notevole ritardo. Fin da subito ho inviato tempestivamente diverse e-mail a Carla's Rent per avvisarli del ritardo dovuto a una causa di forza maggiore. Una volta arrivata al desk di Catania la situazione è degenerata:
- zero assistenza: il personale di Surprice si è rifiutato di venirmi incontro o di gestire la mia prenotazione dicendo che era stata cancellata e avrei dovuto risolvere contattando Carla's Rent;
- scortesia inaccettabile: ho ricevuto un trattamento maleducato e privo di qualsiasi empatia;
-spariti nel nulla: ho provato a ricontattare Carla's Rent via e-mail ma sono stati ignari e irrintracciabili, non degnandomi di alcuna risposta.
Mai più Carla's Rent e SurPrice!

I booked through this platform in Rome expecting the price displayed and confirmed during the reservation process to be reasonably representative of what I would actually pay.

Instead, when I collected the car, I ended up paying more than twice the original booking price, mainly because I was pressured at the rental desk into adding insurance costing €35 per day.

I understand that the rental company is responsible for what happens at the desk, but a booking platform also has a responsibility to ensure that the offers it displays are transparent and that customers are not attracted by a price that becomes completely different upon collection.

I returned the car one day early because I felt misled, and I was also refused a refund for the unused day.

I have contacted the platform and expect them to take responsibility for the experience provided through their partner and help resolve this fairly. Otherwise, I will consider the appropriate formal action once I return from my holiday.