Numan Anmeldelser 

Very good and fast support

Easy to order on line and always an answer at the end of the line

In response to an email I sent to Numan cancelling my subscription as they were charging £50 more each month for mounjaro which I could get for less on other sites. They then told me I had signed an agreement for 6 months for a pittance of a discount and then I emailed them back the following:
"Thank you for your response. However, I am afraid it is not acceptable and does not resolve my complaint.
I categorically dispute your assertion that I entered into a six-month commitment package and, in particular, that I agreed to any contractual term preventing me from cancelling my subscription without an early termination charge.
I have no recollection of signing or agreeing to a six-month contract. My understanding was that this was a monthly subscription, and I certainly did not knowingly agree to be financially committed to six months of purchases.
If Numan maintains that I did agree to such a commitment, then please provide me with a copy of the actual agreement, including the date on which it was entered into, the terms and conditions applicable at that time, and clear evidence that I expressly agreed to the six-month commitment and the associated early cancellation charges.
Simply telling me that I "agreed at sign-up" is not sufficient. I am asking you to demonstrate exactly what I agreed to.
For the avoidance of any doubt, I am formally requesting the immediate termination of my Numan subscription. I do not authorise any further deliveries or payments. I am not asking to pause the subscription, nor am I asking to wait until the sixth delivery. I want the subscription terminated now.
I also strongly object to the suggestion that I should be required to pay a £30 administration fee and an additional charge based on the alleged remaining term when I dispute that such a commitment was ever agreed.
I have been a loyal Numan customer for approximately three years and have paid for my medication in good faith throughout that time. I find it particularly disappointing that, after raising a straightforward pricing and customer-retention issue, Numan is now attempting to rely on a six-month commitment which I do not believe I entered into.
Furthermore, my previous emails requesting a response were not dealt with within a reasonable period, and I therefore made it explicitly clear that I was cancelling my subscription. I do not accept that Numan can simply disregard that cancellation and continue billing me.
Please therefore do one of the following:
1. Confirm immediately that my subscription has been cancelled with no further payments or deliveries; or
2. If you continue to maintain that I am bound by a six-month commitment, provide me with the complete evidence of the agreement I allegedly entered into, including the precise terms and my acceptance of them.
Until you have provided that evidence, I do not accept that any six-month contractual commitment exists, and I do not accept liability for any early cancellation fee whatsoever.
I would appreciate a written response confirming cancellation and cessation of all future billing. If Numan continues to refuse cancellation without providing the evidence requested above, I will consider taking the matter further through the appropriate consumer and payment channels.
I have been a customer for around three years. I have no desire to continue this correspondence unnecessarily, but I am being absolutely clear: I want my Numan subscription terminated now.
I look forward to your written confirmation."
After sending this email to them (which by the way Numan responses are very much AI generated). I did not receive a reply in the time allotted so I called my bank and got them to cancel the subscription informing them that I was in dispute with Numan. A week later I got another AI generated email from them informing me that my subscription had been cancelled. Since then I get weekly emails from asking me to review my experience with Numan which I have ignored as I know they are AI generated. But I am still getting them so above is my experience and I would suggest that you use any other provider rather than Numan as they offer little for the extortionate price you pay for their product.

Totally satisfied with the weight loss prescribed by Numan

Amazing quick help from Nina moving my delivery date thank you so much xx

After some struggles to book a blood test, Nicole was able to step in and take ownership of the situation. All sorted once she stepped in.
Great example of customer-first behaviour.

I would like to say a huge thank you to Kurt from Numan Customer Service for his amazing help and support.

Kurt responded incredibly quickly, was extremely professional, kind, and understanding, and made me feel genuinely listened to and reassured. He handled my enquiry and problem efficiently and went above and beyond to help me.

I am truly grateful for his support and very satisfied with the service I received from Numan. Kurt is a real credit to the company, and I would happily recommend both him and Numan to anyone.

Thank you so much, Kurt — your help really meant a lot to me! ⭐⭐⭐⭐⭐

Good service

Helpful customer service speedy delivery useful app

Deodato was really good and sorted my issue promptly and professionally we’ll done

As i using 2.5 for a month I really feel normal i never feel anything my cravings appetite is gone but I continue eating 3x a day and drinking lots of water. In 4 weeks I lost 4klg consistently 1kl per week and I feel good and more active. But when I move in 5mg I dont feel good a bit 4days of diarrhoea tummy ache constipated this side effect since I using 5mg but a part of constipation i feel better.

What a fantasic man i spoke to today on the phone hia help was above and beyond and managed step by step to answer my questions 10/10 custmor service

Actually, I think Newman is the best. I have tried others and not too good. He always delivers and there’s nothing ever wrong with the injection or the capsules. I have to say, I found Mojarro to be the best one.

Deodato was calm and respectful over the phone and the call ended well for both of us. Thank you for sorting the issue.

After a stressful experience with my order going to the wrong address I spoke to a customer advisor at Numan who was no help and advised me to contact Royal mail have my order sent to a post office which was 15 mile from my home address. I then spoke to customer advisor Cameron who was excellent he quickly, efficiently and seamlessly solved my problem and assured me things would be great going forward,

Excellent service, very supportive with prompt results and a full summary report.

One to one calls were also appreciated.