Omoda Jaecoo Anmeldelser 

I searched for around 12 months for just the right used car (A particular age VW Golf R with right Spec). I found the perfect used car at Marshalls Omada-Jaecoo in Gatwick. After collection a warning light appeared on the dash. I had trouble getting through to anyone on the telephone to see what could be done. Then Slate Grey took responsibility for the rectification of the cars fault. His efforts and communication throughout the process were perfect. I went from being a disgruntled customer to being a very happy customer, all down to the time and effort put in by Slate. Many thanks

Ordered a new Jaecoo 5 and was told it would be around approx 6-10weeks for the car to arrive, I even ordered a common colour as was told it may help with the timescale.

17 weeks later I have still heard nothing, I have chased a few times but tried to stay off their back as I know how these things can go sometimes.

In the beginning I was told they don’t know anything until the car hits the port, replied one more time then following leaving another voicemail I got a text saying no information yet. Have since left another voicemail asking for a call back from my designated sales person or the manager that day but it’s now the end of the third day and still nothing.

To be honest I’m regretting ordering the car, as it has cost me more money due to the length of time. What should have been an exciting time for a new car has just become a big disappointment with a side of silence.

Mechanically fine but repeated software issues since delivery in April.
Proximity locking system ( keyless entry ) no working
Emergency random braking
Screen display going off
Charger cable not disconnecting
Bluetooth - audio dropping out

VIP Gateway ( fleet lease) say it’s not their problem
ARVAL ( owner of my leased Omoda E5) say they will get back to me but don’t and
Omoda dealership say that it’s costing them time and money et to not locate the faults ( which they openly admit are there ) so
I’m left having to go back for a fifth time

Buongiorno a tutti Ho un autovettura oModa 5 da circa un anno e mezzo portata nel concessionario dove l'ho acquistata o meglio presso la sua officina per far notare che il volante con il calore di questa estate torrida si stava squagliando come il cioccolato.il responsabile dell'officina in questione denominata autoingross provvedeva immediatamente a fare una fotografia e a mandare la segnalazione presso casa madre, i quali con molta celerità rispondevano che l'evento era dovuto ad agenti atmosferici e quindi il cambio del volante non veniva passato nella famosa garanzia dei sette anni che loro sbandierano tanto.
quindi Per quanto sopra esposto fate molta attenzione a quello che viene pubblicizzato poiché l'azienda trova sempre modo ed argomenti per non far passare in garanzia le eventuali problematiche

Come on UK people, don’t buy Chinese rubbish cars. You can see lots of Chinese videos saying how problematic the Chinese cars are. Don’t buy the cars because of cheap price and some fancy features.

A very professional experience at Arnold Clark Seafield OMODA & JAECOO. Christian was courteous, knowledgeable and a pleasure to deal with.

My experience with Chapelhouse OMODA & JAECOO Warrington was excellent and ran very smoothly.
I was very impressed with their salemship and thought they were very professional and proper.

I would recommend them to anyone who is buying a car. 100% all the way.

Shifty place,scammers,don’t give deposit for any deal,fraudsters, 5 star rating they get is fake, going to report them to ACCC,consumer affairs and other relevant authorities ,bloody thieves

I’ve been driving an Omoda 7 Phev for a week or so on hire. It’s a great drive and spacious with an excellent EV only range. However, the controls are infuriating. Even the simplest functions require multi menus and take ages. The charging plug lock/unlock was also problematic. Please, just use obvious buttons and switches for all the essential stuff. I couldn’t even clip my house keys to the fob due to a lack of ‘loop’. Great drive - poor interface.

Unfortunately my experience with the JAECOO 5 has left me with very little confidence in either the vehicle or the support available when something goes wrong.

Delivery of the vehicle was originally delayed because a problem was identified with the battery, which I was told required replacement. Naturally I assumed that meant the issue had been properly resolved before the vehicle was handed over.

Just ONE MONTH after receiving the car, what appears to be the same battery related problem occurred again, leaving the vehicle stranded and displaying no fewer than 18 warning messages.

The car then remained stranded for over a day before JAECOO's recovery partner was eventually able to attend. The recovery driver managed to clear the warning messages and get the vehicle running again, but I was advised to book it into JAECOO as soon as possible because the battery issue still needs addressing.

What I find particularly concerning is that because the warnings have been manually cleared via the computer and the vehicle is technically running again, I was told recovery are no longer obliged to transport it to the dealership.

That hardly inspires confidence. Clearing warning messages doesn't mean the underlying fault has disappeared. It's rather like clearing a service warning light and assuming the car suddenly no longer requires servicing.

I am therefore left with a one month-old vehicle that has already suffered a significant battery related failure, despite a battery problem supposedly being identified and addressed before delivery and I'm now expected to continue driving it until JAECOO can 'fit it in.' Understandably I'm extremely nervous about doing so and being stranded again.

The recovery driver was helpful and refreshingly honest about the challenges roadside recovery teams face with newer electrified vehicles where there can be relatively little they can actually repair at the roadside beyond diagnostics and clearing faults. That's not a criticism of the driver, but it does highlight how important the manufacturer's aftersales support becomes when these vehicles develop problems and simply accepting a process whereby manually clearing a wanring fault is an acceptable outcome.

A brand new car should provide confidence and reliability. Instead after only a month of ownership, I'm questioning whether I can trust the vehicle to complete a journey without leaving me stranded.

For a fairly new manufacturer trying to establish its reputation in the UK this is really disappointing. Selling technologically advanced vehicles is one thing, having the reliability, dealer capacity and aftersales infrastructure to support customers when that technology fails is equally important.

At the moment my experience of the JAECOO 5 falls a very long way short of what I would expect from a brand-new vehicle.

Buying a new car should be a trouble free special event......and this purchase was not. Chris the sales guy was nice enough and polite but to many small mistakes/errors were made during the whole process..Over charged by £36 on my deposit, Battery immobiliser left on rear seat of car, found after pick up, New car mats not put in car had to ask the following day, Given new keys still in a plastic bag and not put together, EV battery level low on pick up...would have expected it to be charged up, Trouble setting up the App, should be done prior to pick up day and finally and most annoying is that nobody answers the phone...I called 8 times on the afternoon I picked up the car and got no answer. There just seemed a lack of urgency and professionalism during the whole process.

J’ai commandé mon véhicule début mai , le concessionnaire m’a promis le véhicule fin juin!
Nous sommes au porte du mois de septembre cela va pratiquement faire 4 mois et je n’ai toujours pas de véhicule mis à disposition !
J’ai raté toutes mes vacances et beaucoup de problème pour mes déplacements !
J’ai des doutes importants quand à la mise à disposition des pièces détachées si mon véhicule tombe en panne quand à la durée des réparations !
Mon élan du départ c’est très vite changé en gros doute tant au sérieux de cette marque ainsi qu’au concessionnaire qui pour vendre des véhicules vous font miroiter des délais très court mais qui au final ne sont pas capable des délais vous tenir au courant de leurs livraisons !
Un client très très déçu et en colère !!!😡

impossible de mettre zéro
ci après courriel au SAV national suite à ma visite fin avril
aucune réponse en juillet
ni en aout
seule la concession a daigné répondre à l'avis g..le une dizaine de jours après sa parution courant juillet (il n'y avait pas de référence avant)

Bonjour
je me suis rendu tout à l'heure à votre concession de Seyssinet
intéressé par vos gammes que j'aimerais comprendre, différencier, ma Subaru legacy 3.0 commençant à se faire âgée.

15h55, j'entre
un vendeur est occupé avec deux clients, il ne lève même pas la tête.
un autre sort avec deux clients, je suis à moins de trois mètres, pareil, aucune attention.

je commence à faire le tour des jaecco 5 et omoda
je passe devant les deux bureaux ou deux secrétaires s'affairent sans prêter la moindre attention
le seul jaecco 7 en vitrine est fermé (livraison client)

16h00 le vendeur qui était sorti re rentre avec ses deux clients toujours sans me prêter la moindre attention

16h05, personne ne m'a encore adressé le moindre mot, même pas un simple bonjour

au revoir et merci

P C

BUYER BEWARE: I bought a brand new Jaecoo 7 in June 2026. After just 56 days and just over 1000 miles my self charging Hybrid J7 had a significant battery loss issue and needed a full lift recovery back to the dealership. The recovery alone took over 2 days despite being broken down just 10 miles away from the dealership. The recovery was through the Jaecoo RAC recovery service and Jaecoo provided no support or assistance and left me stranded. Once the car was recovered to the dealership the repairs took over a week to resolve. I was given a print out detailing the repairs which was just a short paragraph. I challenged this and obtained a full diagnostic and repair report which highlighted that Jaecoo had previously identified a Hybrid Battery fault months prior to my collection / breakdown. They had not taken any proactive steps to resolve the barrier issue prior to me collecting it. Furthermore, When I located the car at the back of parking lot it was filthy and covered in bird droppings and had been baking in the hot sun for days. Setting aside the J7 manufacturers fault, Jaecoo and the dealership customer service has been diabolical. I was due to travel in my J7 abroad for a pre-booked summer holiday within 6 days of the breakdown. I contacted the dealership and Jaecoo head office dozens of times in the lead up to the holiday, urgently requesting that my vehicle be prioritised & repaired or supplied with a courtesy car. In short, Jaecoo did not prioritise my repairs (despite me repeatedly explaining the urgency of the situation and providing them with copies of the Ferry Bookings) they also refused to provide a courtesy car stating that they needed a minimum of 7 days notice. Unfortunately & inconveniently my brand new vehicle decided to break down within 6 days of my holiday. The service, communication and support has been non-existent both from the dealership and Jaecoo. Facing significant financial losses and inconvenience I was forced to hire a replacement courtesy car at my own expense. This was despite the fact I had purchased courtesy car and service maintenance cover from Jaecoo when I first bought the car. Following my holiday, true to form Jaecoo and the dealership are now refusing to cover the hire costs. The complaints process is ridiculous and customer services rarely return phone calls or reply to emails. I am now in the process of reporting the dealership and Jaecoo to the Motor Ombudsman and preparing to take the matter to court in order to recover my significant losses. Overall, the experience has been extremely frustrating, disappointing and completely unacceptable. If you are considering buying a Jaecoo, i would strongly advice that you have access to a further vehicle to use when your new Jaecoo breaks down and they refuse to provide a courtesy car or repair your vehicle in a timely manner.

3500 km avec mon Jaecoo 7 et très satisfait de mon achat
Je recommande

La Jaecoo 7 est vraiment une bonne voiture sachant le prix auquel elle est vendue.
Les finitions sont très correctes, clairement au niveau que des marques généralistes d'Europe. Surtout les équipements et options sont vraiment un plus !!
Il faudra voir le SAV et les entretiens à venir pour avoir un avis plus complet.

Possesseurs d'un jaecco 7 PHEV depuis le 19 juin, nous sommes très ravis. Ayant un handicap, je ne pouvais plus conduire longtemps. Cet été j'ai pu conduire 3h sans gêne ni douleur. Il faut bien lire les astuces, la notice . N'oublions pas qu'elle est électrique aussi. Comme toutes voitures semblables, ne pas laisser les clés dedans ou dans le porte gobelets, ne pas rester dans le véhicule à l'arrêt avec la clim ou auto radio etc.. nous ne regrettons pas du tout notre achat ! Elle tracte parfaitement notre caravane et même attention car pn ne sent meme pas le poids derrière. En montagne nickel elle monte avec facilité. Elle est économique !2€ le plein électrique a la maison tous les 2 jours et depuis 1 mois aucun plein d'essence. Le seul hic c'est le limiteur qui donne des petits coups quand y a des véhicules autour sur la route. Les aides à la conduite au top ! Vraiment au top ! Parcontre on attend toujours l'autographe de jean reno !!

Nous avons le véhicule depuis février et plus de 18000km au compteur, nous sommes très satisfait sur la qualité et la fiabilité du véhicule.

Après une tesla mon Jaecoo 7 hevp est vraiment top. Plus de contraintes de recharge sur les longs trajets et je roule en électrique sur les parcours journaliers.

Bonjour, comme les voitures chinoises, toujours bien équipé, mais quand on roule plusieurs mois avec, on se rend compte qu’il y a plusieurs problèmes , véhicule à fuir, oublier toutes les marques chinoises, acheter des véhicules français ou allemand plus cher mais beaucoup plus fiable, bien sûr, par contre oublier la marque du groupe PSA car ? problème de fiabilité, et si vous cherchez une voiture, au budget raisonnable en toute électrique au prix d’une chinoise acheté une Tesla y standard électriques je vous conseille c’est une marque reconnue et fiable c’est l’iPhone de Voiture … et là pas de mauvaises surprises et des économies