Hubstaff Anmeldelser 

Terrible customer service. I was charged without my authorisation, and every time I insisted on a full refund, I received a new reason for refusing it. First it was an "unpaid subscription period," then a partial refund, then a usage report, and finally their refund policy. When I tried to call to resolve the matter, there was no way to speak to anyone, only a voicemail. After being a customer for over two years, this is how they chose to treat me. Extremely unprofessional.

I cancelled my previous subscription and created a completely new subscription.
The amount displayed during checkout was not the amount taken from my account. I only authorized the amount shown at checkout, nothing more.
Please stop trying to justify an unauthorized charge with internal system explanations. Your system error is not my responsibility. Refund the overcharged amount.

main shaap De raha hun , tera company bandh ho jayega jaldi.

Hubstaff charged my account multiple times without my permission and they are ignoring me. Thisis straight-up fraud. I’m reporting this immediately. Terrible company, stay away.

We have been using Hubstaff for over 10 years, but our recent experience was extremely disappointing.

An upgrade was triggered accidentally and too early, at a time when some seats were still assigned to team members who had already left. We contacted Hubstaff within minutes to explain the situation and ask them to cancel the invoice. Despite the immediate notification and our long-standing customer relationship, Hubstaff refused to refund the upgrade fee, stating that the upgrade process requires multiple clicks and confirmation.

While I understand that companies need policies, this felt extremely rigid and customer-unfriendly. After more than a decade as customers, we expected a more reasonable and service-oriented response, especially since the mistake was reported immediately and the timing of the upgrade caused charges for seats that we did not actually need.

This is exactly what makes the experience so frustrating: instead of making money by providing a service that customers actually need and benefit from, Hubstaff charged us for a service we clearly did not need.

That is the definition of poor service: making money from unnecessary charges rather than from genuine customer value.

Another major issue is the lack of transparency around billing. In our experience, Hubstaff does not make it clear enough what exactly you are being charged for, which user seats are included in the invoice, and what status a user must have in order not to be charged. This makes it unnecessarily difficult to understand and manage billing, especially when team members leave or accounts need to be adjusted.

In addition, the product has become less attractive over time. Features that were previously available in lower plans seem to be pushed into higher-tier plans, making it feel like teams are being pressured to upgrade rather than genuinely supported.

Based on this experience, we can no longer recommend Hubstaff as confidently as we once did. Long-term customers should be treated with more flexibility, fairness, and transparency, not charged for services they neither wanted nor needed.

Hubstaff has become a constant battle against unwanted charges.

They automatically enrolled my account in a paid VIP Support plan that I never requested and then billed me for it. Finding hidden add-ons on invoices should not be the customer's responsibility.

A subscription service should charge only for features a customer explicitly purchases. This billing practice has seriously damaged my trust in the company.

I have been unimpressed by the service they provide. Their platform is not very intuitive. If you are looking for something that is AI-driven, this is not the right fit for you. We also had an issue with billing. We requested a change to a month-to-month pricing structure while we look for a better platform. They assured me this had been done on their end, and nothing was needed from me. 1 week later, upon my renewal date, I was charged for the whole year. When asking for compensation for this discrepancy, they basically just said no... Not impressed, will be cancelling

Website doesn't work as accordingly and not clear how the billing works until it goes of your account and they don't refund. Don't use their services !!

2 different paid add-ons were added to my account without me ever clicking the button, requesting my authorization, or even sending me an email notification that my bill was changing. I was overcharged for 2 years for a feature I was not using and they refused to refund.

We have had a consistent issue with our GitLab integration, and Hubstaff have not fixed it in over 2 years. They even told me they would fix it in a previous release, and still did not. In the world of agentic development, there is no excuse for keeping bugs like this in the system for so long.

They kept rejecting my ads and kept making poor reasons an excuses. It is a pointless service if they are going to make employers jobs so severely difficult if not impossible to use there flawed service.

They nickel and dime you for absolutely every feature. I couldn't hate this company more.

Absolutely horrendous customer service. Very clunky website. If you have any issues whatsoever with anything, you will never get adequate help.

I had a very frustrating experience with Hubstaff and would strongly caution others before using this platform.

I canceled my Hubstaff subscription before the next billing cycle specifically to avoid being charged again. Despite canceling in time, Hubstaff still billed my account.

When I attempted to log back into the account to fix the issue and remove inactive team members, the system would not allow me to make any changes unless I paid the invoice first. This meant I was forced to pay just to regain access to my account settings.

The problem is that several of the team members listed in the account were no longer working with my company, and if I had been allowed to access the account normally, I would have removed them and the invoice would have been significantly lower.

After paying simply to regain access, I contacted support to explain the situation and request help. Instead of resolving the issue or acknowledging the platform limitation that caused the problem, they refused to issue a refund, citing their refund policy.

So to summarize:

• I canceled my subscription before the billing date
• Hubstaff still charged me
• The platform blocked account changes until the invoice was paid
• I was forced to pay to access my account
• Support refused to correct the billing or refund the charge

This experience felt extremely unfair and honestly predatory. A platform should never force payment just to access account controls, especially when a customer is trying to correct billing.

Because of this experience, I canceled Hubstaff entirely and will not be using their platform again.

If you are considering Hubstaff, I would recommend looking carefully at their billing practices and refund policies before committing.

Terrible customer service. All they will want to reach out is to ask you to pay for more stuff and if there is any issue on there side, they will not care. I got double billed and they have the audacity to say, we don't think we can return the money. So you charge my by mistake and refuse to give back!!!!

The worst customer service ever

The experience with the agent Matt was disastrous. He refused to check the screenshot I shared or properly read the issue I had already described, and instead kept insisting on explaining everything again. His tone was patronizing and unpleasant; after almost every reply, he asked if he could close the ticket and even boasted about being from the UK.

Sneaky billing practises

customer service is awful, I regret it. I never mind paying a price for quality. But there just is lack of transparency, the add on features are individual on top of the annual fee they charge they rack up monthly add ons & not enough clarity. They take forever on customer service side to be of any help. I recommend you shop elsewhere for similar programs.

The issue isn’t seat-based pricing — it’s lack of disclosure.

Hubstaff’s interface allows you to “Add a user” without clearly stating that this creates a paid recurring seat. Viewer-only users and temporary workers also triggered charges, with no confirmation screen or billing-change email.

Charges continued while support tickets went unanswered. When support did respond only after being prompted and weeks later, they cited internal policy instead of addressing consent or transparency and most importantly consumer protection laws that apply to this type of situation.

This could have been resolved easily with clear pricing warnings, but as it stands, the billing experience is not transparent at all.

We signed up to Hubstaff to track staff hours, paid for the platform, and then were completely abandoned.

There was no onboarding, no setup call, and no real guidance on how to actually use the product or track meaningful metrics. For a tool that’s supposed to provide insights and accountability, it’s surprisingly hard to understand and poorly explained unless you already know exactly what you’re doing.

When we reached out for help, we were stuck talking to an AI chatbot that went in circles and provided nothing useful. The only way we managed to reach a real human was by typing “cancel my subscription.” Suddenly, support appeared — which says everything.

Even then, the support was chat-only, refused to do a Zoom or onboarding call, and simply dumped FAQ links on us instead of actually helping. No attempt to understand our use case, no walkthrough, no effort.

So to summarize:

Took our money ✔️

Zero onboarding ✔️

Confusing metrics and setup ✔️

AI gatekeeping real support ✔️

Human support only when cancelling ✔️

Refusal to offer real help (Zoom/call) ✔️

If you’re a business expecting hands-on support, onboarding, or even basic customer care, look elsewhere. Hubstaff feels more interested in subscriptions than in helping customers succeed.

We trialed this software. The customer support person writing from Jared Brown (the CEO)'s email is very unfriendly. Do not recommend.