Eneba Anmeldelser 

Besvarelse fra Eneba

For 4 dage siden

Hello.

Thank you for your review and apologies to hear about the situation. Please kindly note that on our marketplace, we do fully apply all the security measures necessary in order to protect user information from such transactions, however, the onus is also always put on whomever payment details were used for the purchase in question to ensure that they have all necessary 2FA and security verification checks enabled on their associated payment method, to make it impossible for unauthorized transactions to occur.

If in this case you have experienced an unauthorized purchase, please ensure to report the situation both to your payment provider and local authorities as soon as possible, so that they may assist you in resolving the situation. Please also ensure to let them know that they can contact our marketplace at any time for any additional information that they may require.

Regards,
Edgar, Team Eneba

Besvarelse fra Eneba

20. okt. 2026

Hello there,

We would love to review this situation. As your review is anonymous, we have no information about you, thus we are unable to locate your orders and tickets. In addition, we have not received a response from your side via the Trustpilot inquiry we have sent out.

If you are still experiencing any issues / your ticket has not yet been replied to, please double-check your email inbox and reply to said Trustpilot inquiry.

In case you have already generated a ticket, please provide us with the order ID (all of our order IDs start with o-).

Kind regards,
Team Eneba

Besvarelse fra Eneba

11. okt. 2026

Hello there,

Thank you for sharing your thoughts with us!

I'm sorry to hear that your experience with Eneba has left you feeling hesitant about shopping with us again. I completely understand that cashback offers may not mean much when your overall experience hasn't met your expectations.

We genuinely value your trust, and we'd love to better understand what happened and what we could have done differently.

If there's anything specific about your purchase or the cashback offer that disappointed you, please feel free to reach out to our support team at https://www.eneba.com/support. We'd be happy to listen to your concerns and see how we can help.

Thank you again for your feedback. Whether or not you decide to give us another chance, we appreciate you taking the time to share your experience, and we hope we'll have the opportunity to leave you with a much better impression of Eneba in the future.

Warm regards,

John from Team Eneba

Besvarelse fra Eneba

1. okt. 2026

Hello there, Sunnie!

Thank you for your positive review and for sharing your feedback! We’re glad to hear that your experience was a good one, and we truly appreciate the point you raised about the prices. Feedback like yours helps us improve and provide an even better service!

Hoping to see you again soon!
Karol from Team Eneba

Besvarelse fra Eneba

Opdateret den 8. okt. 2026

Hello there,

Thank you for sharing your experience. We’re sorry to hear about the situation you described.

Eneba is a secure marketplace for digital products, and we do not provide exchange or other services related to clothing or similar physical products. Since you provided your email address through our Trustpilot inquiry, we also checked for any orders under that email address but were unable to locate any.

To better understand what happened and provide further assistance, I’ve contacted you directly at the email address you provided. Kindly check your inbox and reply to my message when you have a chance so we can look into the situation further.

EDIT

It looks like our Support Team hasn’t heard back from you yet. Please make sure to check both your inbox and your spam folder so we can address your query as soon as possible.

2nd EDIT

Since we haven’t heard back from you, the case was closed automatically. If you still need help, you can reopen it at any time by simply replying to the message from our Support Team. We’ll be happy to assist you further.

Warm regards,
Team Eneba

Besvarelse fra Eneba

21. sep. 2026

Hello, Sophus!

Thank you for the positive feedback! We’re glad you found your Minecraft key easily and that the MobilePay payment went smoothly.

Kind regards,
Team Eneba

Besvarelse fra Eneba

16. sep. 2026

Hi Steffen,

Thanks for leaving a review! Glad to hear you had a great experience with us.

Hope to see you again soon!

Best regards,

Team Eneba

Besvarelse fra Eneba

16. sep. 2026

Hi Jesper,

Thanks for sharing your feedback! Great to hear that everything was quick, easy, and worked as expected like always.

Hope to see you back on Eneba soon!

Best regards,
Team Eneba

Besvarelse fra Eneba

Opdateret den 19. sep. 2026

Hello there,

Thank you for your review. Since you provided your email address when submitting your review, our Support Team was able to locate your order and support ticket.

We’ve provided you with instructions on how to redeem your key. If you’re still experiencing any issues, please reply to your support ticket and let us know. If you need any further assistance, we’ll be happy to help.

EDIT

Our Support Team hasn't received a response from your side in a while. Kindly make sure to check your email inbox and reply to your ticket with the requested information, so that they could investigate your case and help out!

2nd EDIT

Our Support Team had requested some additional information from you to proceed with the investigation. However, it appears that you have chosen to close your ticket, which prevents our Support Team and the seller from moving forward and providing a resolution.

Our team would love the opportunity to assist you further. If you wish to revisit this matter, please keep in mind that you can do so at any time by creating a new ticket and referencing your previous case.

Until then, stay safe!
Team Eneba

Besvarelse fra Eneba

31. aug. 2026

Hello there!

Thank you for your review! I'm delighted to know that you have enjoyed your experience on our platform!

Hoping to see you again soon!
Ruby, Team Eneba

Besvarelse fra Eneba

27. aug. 2026

Hello, My name is Enzo.

Thanks for your review and for taking the time to share your experience.

A few days ago, we sent you a Trustpilot inquiry requesting more information regarding this matter in order to follow up on your case, but we have not received any response. Please check your email inbox and reply to said inquiry, as this will help our Support Team locate your order and ticket.

Sincerely,
Enzo, Eneba team.

Besvarelse fra Eneba

21. aug. 2026

Hi! My name is Enzo.

Thank you for your review and for taking the time to share your experience.

I'm sorry to know you had some problems. Don't worry, I'll be happy to help you check this.

Since you provided your email address when you created your review, I have contacted you by creating a ticket to find out what happened and how I can help you, so please check your inbox and respond when you can so we can resolve this as soon as possible.

Best regards,
Enzo, Eneba Team

Besvarelse fra Eneba

Opdateret den 26. aug. 2026

Hi there,

We’re sorry to hear that your key didn’t work and that you had difficulty continuing your support request. If your ticket was closed by the bot after you provided the requested information, you can simply reply to the ticket from the ticket page. If you’re unable to reply there, replying to the ticket email from your inbox will reopen the ticket so our Support Team can continue assisting you.

Since your review is anonymous, we’re unable to identify your order or locate your support ticket from the information provided. Could you please update your review with your order ID (o-y)? This will allow us to locate your case and look into it further.

Additionally, we have contacted you via Trustpilot regarding this matter so that you can provide us with more information.

EDIT

Please remember that I’m still waiting for your response so that I can continue with the investigation and assist you as best as possible with this matter. Please respond to the Trustpilot request as soon as you can.

2ND EDIT

Thank you for updating your review with more information about your order. While we always strive to keep our users happy, we have thoroughly investigated this case to ensure the issue was properly reviewed.

The seller confirmed that the key is valid and matches the product description. However, the product is not available for activation in Denmark, which is not included in the allowed countries listed on the product page.

As the key was already revealed and matches the product description, we are unfortunately unable to issue a refund.

We understand this may not be the outcome you expected, and we appreciate your understanding.

As a reference for the future, if you need any further assistance with this case, you can always reply directly to the follow-up email you received. This will automatically reopen the ticket so our Support Team can continue assisting you.

Kind regards,
Team Eneba