Was thinking this was a good idea for…
Was thinking this was a good idea for my two dogs who would be going more rural in a recent move.
Ordered the tags and then was receiving lots of emails about activating the tags which was annoying. I did set them up which asked numerous details and then the app wouldn't go further until I activated, in the top of my screen it mentioned premium benefits in a small bar, I didn't want those do I ignored and didn't touch it. I couldn't go further until I activated the profiles and I wanted to make sure I had completed the tags. I pressed activate and as soon as I did I was shown a notification from my bank the £12.00 had been taken from my bank account. I hadn't been asked to agree to anything I had not been asked if I wanted to sign up to a subscription service and been explained about it etc. I had not seen any boxes to click against to agree to terms conditions for subscriptions etc.
I went into the account and saw I had been put on a premium which was due to come out again in a months time, I cancelled this. I also found it frustrating tat the card used was shown as default card had a button next to saying use as default but I couldn't toggle this button off it was faded out, I hadn't linked any card to this account.
No company should be taking money without you authorising nor should they be setting this up on a regular payment without this being made aware to you at the time of activation and they should not be having a card linked to your account without your knowledge, keep it above board and make people aware of costs and preferences and asking people to add a card if they do choose etc is a better way to do business. Disappointing for a service that could be great but I imagine they will roll with the people who pay and not be too concerned with these reviews.