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Danmark

Anmeldelser

Anmeldelse af Ancestry.com

Bedømt til 1 ud af 5 stjerner

Refund

Jeg fik aldrig en reminder om fornyelse af membership, så da der pludselig blev trukket knap kr. 1400.- fra kontoen for 6 måneders medlemskab, kom det som en rigtig træls overraskelse, og afmeldte med det samme.

Jeg vil rigtig gerne have mine penge tilbage, da jeg ikke bruger Ancestry længere, men deres support-mail virker ikke, selvom de selv skriver, at man kan få pengene tilbage indenfor 7 dage ved at skrive til dem.

19. maj 2026
Uopfordret anmeldelse

Besvarelse fra Ancestry.com

Hej, og tak fordi du kontaktede os. Vi beklager at høre om uventede faktureringer. Vores supportteam kan helt sikkert gennemgå eventuelle konto‑ eller faktureringsrelaterede problemer sammen med dig. Du kan kontakte vores team hele ugen igennem via Live Chat, som linket nedenfor viser.

Link: https://support.ancestry.co.uk/s/contactsupport

Vi ser frem til at tale med dig snart.

Anmeldelse af Faraos Cigarer

Anmeldelse af Nordiluxe

Bedømt til 1 ud af 5 stjerner

Dårlig kundeservice

Jeg har flere gange skrevet til dem, at jeg vil have annulleret min ordre, men intet svar. Processen fortsætter og pengene er trukket!

8. maj 2026
Uopfordret anmeldelse

Anmeldelse af Purisaki

Bedømt til 1 ud af 5 stjerner

Dårlig kundeservice

Jeg bestilte KUN 2 pakker, men pludselig havde jeg et abonnement hos dem.
Jeg har flere gange prøvet at annullere min ordre, men processen fortsætter og de har trukket pengene!

Der oprettes automatisk et abonnement, som en del af købet, siger de : Hvad er dog det for noget sludder .... jeg havde valget, om jeg ville fortage købet MED eller UDEN abonnement!

8. maj 2026
Uopfordret anmeldelse

Besvarelse fra Purisaki

Hej,

Mange tak for din feedback.

Vi har forsøgt at kontakte dig via Trustpilot for at løse dette problem. Desværre har du ikke svaret på vores henvendelser.

Hvis du ikke har modtaget vores e-mails, men stadig ønsker vores hjælp, kan du kontakte os via kontaktformularen på: https://purisaki.com/contact

Angiv venligst følgende oplysninger, så vi kan få adgang til og bekræfte din ordre:

E-mailadresse, der blev brugt til at afgive ordren

Ordrenummer

Fulde navn

Tak for dit bidrag til vores udvikling og vækst. Vi håber at høre fra dig snart.

Med venlig hilsen,
Purisaki Support Team

Anmeldelse af Winhero

Bedømt til 1 ud af 5 stjerner

Scammers!

I wrote a bad review on Trustpilot Febuary 10th which said :
First few withdrawals got approved but I kinda had to beg for my money everytime and it took forever.
Meanwhile the "WinHero Verification Department" kept asking for more and more documents for verification and I just sent it (I know ~ stupid).
But when they asked for something which is not allowed in my country I began to ask them questions and they went dead silent. I have written them several times the last 1.5 months and still no answer.
I have written the support several times too and everytime they say, they will resent my request to the "WinHero Verification Department" but still nothing.
So my conclusion : stay away. They are just scammers! who "buy" our identities!

The "WinHero Casino Team" told me to write the "WinHero Support Team" directly so this case could be solved as quickly as possible. I wrote but they do not answer neither!
So I maintain my conclusion : They are scammers! Do not play on their site.

23. februar 2026
Uopfordret anmeldelse

Besvarelse fra Winhero

Thank you for your review.

We would like to clarify that the request for a notarised copy of your passport was made as part of our enhanced verification procedure. These additional checks are sometimes required to complete the KYC process and ensure the security of both the player and the platform.

Regarding your concern, obtaining a notarised copy of a passport is not illegal in Denmark. Such certified copies can be issued by a notary public (for example at a district court) and are commonly used for identification and verification procedures.

At the moment, your verification cannot be completed without the requested document. Once the notarised passport copy is provided, our Verification Department will be able to proceed with your case and finalize the review.

If you need any clarification about the document requirements, please contact our support team and we will gladly assist you further.

Anmeldelse af Winhero

Bedømt til 1 ud af 5 stjerner

First few withdrawals got approved but…

First few withdrawals got approved but I kinda had to beg for my money everytime and it took forever.
Meanwhile the "WinHero Verification Department" kept asking for more and more documents for verification and I just sent it (I know ~ stupid).
But when they asked for something which is not allowed in my country I began to ask them questions and they went dead silent. I have written them several times the last 1.5 months and still no answer.
I have written the support several times too and everytime they say, they will resent my request to the "WinHero Verification Department" but still nothing.
So my conclusion : stay away. They are just scammers! who "buy" our identities!

Update Febuary 18th :
Write "WinHero Support Team" you say? Sadly they dont answer neither.
Now I write two teams from time to time with no response.
I maintain my conclusion : They are scammers!! Do not play on their site.

10. februar 2026
Uopfordret anmeldelse

Besvarelse fra Winhero

We are very sorry to hear about your experience and understand your frustration. Please be assured that we take all withdrawal and verification requests very seriously, and it is never our intention for any Player to feel ignored or uncomfortable.

To resolve this issue as quickly as possible, we kindly ask you to contact our support team directly at support@winhero.com with your account details. Our team will personally review your case and ensure your verification and withdrawal requests are handled promptly.

We sincerely apologize for any inconvenience caused and appreciate your patience while we work to resolve this matter.

Kind regards,
WinHero Casino Team