Understanding of a mistake
To give some context, my faith in parking companies when genuine errors are made, is one of being ignored and the fine gets paid irrespective of the honesty of error. At 68, whilst slightly forgetful - I'm an honest person and made a mistake which I explained when contacting APCOA support. I was expecting the worst. Hannie from their support team responded with respect and understanding, refunding my penalty payment. It restored some faith and I am grateful to Hannie for acting like a human and not a money bot.
Besvarelse fra APCOA UK