MU

Munster

Storbritannien

Anmeldelser

Anmeldelse af National Tyres and Autocare

Anmeldelse af Jonesandsmith


Bedømt til 1 ud af 5 stjerner

Shabby, def no chic

Can only echo what has already been said by other reviewers. Ordered pair of slippers for wife, and they turned out to be poor quality for the price that was paid. Can’t get hold of them, don’t respond to emails and phone call rings out. Avoid this company.
And to add - the phone number is a London number but the business is based in Bognor Regis. If you google the address, it’s a shabby looking semi detached house…
Make of that what you will.

UPDATE - I got a refund after weeks of pushing this!!! HOWEVER. It was NOT a full refund, only partial. It seems they have decided to remove postage costs or something from the refund cost. EXPLAIN THAT….
Also, I followed the advice to return to Netherlands. A month later and the package has not ‘gone through customs’ and been returned to sender. A check on the return address suggests it does not exist.
If this was a legitimate UK company - and by the way, the amount of ‘different’ people I’ve had replies from from their ‘customer services’ would suggest they are a ‘large business’ - surely returns would be a lot simpler and returned to a UK address. I’d like to see how they get so many people onto that semi-detached house that they give as their registered address…
I’d like the full amount refunded, not a partial amount.

25. december 2025
Uopfordret anmeldelse

Besvarelse fra Jonesandsmith

Hello Munster,

Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations, though we would like to clarify a few points.

All our product listings are carefully created to accurately reflect the materials, quality, and features of each item. The slippers you received match the description and images on our website, and each product undergoes quality checks before dispatch. Differences in perception of style or finish are subjective, but the item was correctly fulfilled.

Regarding communication, our customer service team is fully operational and responds to all legitimate enquiries. While response times can occasionally be slightly longer during busy periods, we always aim to provide thorough and helpful support.

We take all feedback seriously, but we also want to reassure other customers that our products are accurately described, our policies are clear, and our team works diligently to support every order.

Lea
Head of Customer Service Experience

Anmeldelse af Funko Europe


Bedømt til 1 ud af 5 stjerner

3 funko pop yourself non delivered

Ordered 3 funko pop yourself for Christmas presents, and they have been ‘stuck at a depot in Coventry’ since 8th December, according to tracking number. Have messaged for a response, but from other people’s experiences, doubt I will get one. Paid close to £100 for these, shameful it has come to this.

24. december 2025
Uopfordret anmeldelse

Anmeldelse af Duncan Stewart Textiles Ltd


Bedømt til 2 ud af 5 stjerner

Need to clearly label what you are purchasing.

We thought we were buying a Football bedroom set - quilt covers, cushion, rug, curtains, etc - thought we were getting a bargain at the cheap price. It was sold as a Bedroom Football Set. So, clicked on the purchase button, to purchase one Bedroom Football Set, as a Birthday present for my boy, but when the package arrived, we were only delivered the quilt cover. When I phoned to enquire, I was told that I'd needed to order each item individually. This was NOT clear on the website. The website was very mis-leading. When I asked about the returns policy, it transpired I would have to pay for the return postage, which made it not worth doing. So, stuck with a quilt cover and disappointed little boy. In fairness, the webpage has now been changed to reflect what you get.

21. maj 2011