Jobs at Imprivata

Oversee a portfolio of managed services customers, driving program strategy, customer onboarding, executive business reviews, performance governance, and value realization. Lead Foundation Building for new customers, coordinate implementation and transition activities, maintain dashboards and Salesforce updates, and establish scalable standards across Access Intelligence Platform offerings. Partner with cross-functional teams to improve services, resolve escalations, align programs with product strategy, and support customer retention and expansion.

Leads sales operations analytics and strategic initiatives, including forecasting, pipeline and funnel analysis, KPI reporting, deal structuring, process improvement, and revenue predictability. Partners with sales leadership and cross-functional teams to improve sales execution, automation, dashboards, and operating cadences. Mentors junior analysts and drives alignment across marketing, sales, and customer success.

Manage strategic customer accounts using Imprivata’s Privileged Access Security solutions. Drive value realization, product adoption, renewals, expansion, and customer satisfaction through success planning, business reviews, executive relationships, and cross-functional issue resolution. Track deployments, usage, health metrics, and account plans in Gainsight, while providing strategic insights and documenting customer success stories for marketing and advocacy.

Manage strategic customers using Imprivata’s Privileged Access Security solutions. Drive value realization, adoption, renewals, expansion, and customer satisfaction through success planning, business reviews, account strategies, and executive relationships. Coordinate cross-functional resources to resolve challenges, track account health and deployments in Gainsight, document success stories, and provide leadership with account insights. The role requires strong communication, presentation, organizational, problem-solving, and technical solution-alignment skills.

Manage end-to-end subscription renewals for an assigned customer portfolio, driving retention, negotiating contracts, identifying upsell opportunities, preparing quotes and forecasts, and coordinating with customers, channel partners, Sales, Customer Success, Finance, Legal, and Operations. Maintain accurate Salesforce data, assess renewal risks, communicate product value, and support multi-year agreements and cloud transitions.

The Regional Sales Manager will sell identity and access management solutions to medium and large commercial accounts across the Central United States. Responsibilities include exceeding booking quotas, developing territory and account strategies, engaging executive decision-makers, managing demonstrations and evaluations, partnering with resellers and internal sales teams, maintaining Salesforce and Clari forecasts, and supporting customer expansion and issue resolution.

Leads managed services teams and customer portfolios, overseeing service delivery, customer outcomes, staffing, productivity, escalations, and contractual commitments. Develops managers and employees, establishes operating plans and standardized workflows, analyzes operational and capacity metrics, and drives corrective actions and continuous improvement. Partners with Customer Success, Support, Professional Services, Product, Engineering, and Sales to resolve issues, improve readiness, support adoption, and strengthen customer value.

Manage strategic enterprise customer accounts by driving product adoption, value realization, satisfaction, renewals, and expansion. Develop success and account plans, lead executive business reviews, coordinate cross-functional resources, resolve complex customer challenges, and communicate customer insights to leadership. Maintain account health data in Gainsight, create customer advocacy content, and leverage AI-enabled solutions to improve customer success workflows. The role is remote in the United States with travel up to 40%.

Manage commercial sales across the Northeastern United States, targeting medium and large accounts in non-healthcare industries. Responsibilities include exceeding quotas, developing account strategies, engaging senior decision-makers, managing demonstrations and evaluations, partnering with resellers and internal teams, maintaining Salesforce and Clari forecasts, and expanding existing customer relationships. The role requires extensive enterprise sales experience, IAM solution knowledge, executive selling skills, and strong negotiation and organizational abilities.

Manage strategic customers using Imprivata’s Privileged Access Security solutions. Drive value realization, adoption, renewals, expansion, and customer satisfaction through success planning, business reviews, executive relationship management, and cross-functional issue resolution. Maintain account plans and health metrics in Gainsight, communicate customer insights to leadership, and support customer advocacy and marketing initiatives.

Manages and grows assigned channel partners across international markets, recruits and enables new resellers, develops joint business plans, conducts business reviews, delivers sales and technical enablement, and supports regional sales teams in achieving revenue targets. The role focuses on selling IT security, identity, and mobility solutions within healthcare, commercial, manufacturing, and public-sector markets.

Manage and grow Imprivata’s channel partner network across Germany and international markets. Responsibilities include recruiting and enabling new partners, developing business plans, conducting business reviews, delivering sales and technical training, supporting regional sales managers, and achieving revenue targets. The role focuses on IT security, identity and access management solutions, partner performance, executive stakeholder engagement, and customer and partner development, with travel up to 25% of the time.

Full-stack Software Engineer contributing to Java backend and React frontend development. Participate in design and code reviews, write secure performant code, unit test, support CI, work on Agile Scrum teams, track work in JIRA, and collaborate with product to deliver high-quality deployments.

Manage and grow Imprivata’s North American channel partner network, including recruiting, business planning, enablement, sales training, quarterly business reviews, and revenue performance. Collaborate with regional sales managers to achieve targets, expand opportunities in healthcare and commercial markets, and position Imprivata’s mobility and identity and access management solutions. Travel to customers and partners is expected for 10% to 25% of the role.

Full‑stack engineer contributing to design, development, and support of a healthcare security platform. Participate in code reviews, Agile ceremonies, debugging, and secure, performant feature development across front‑ and back‑end components.

Lead mid-enterprise healthcare sales within the Central US: identify prospects, manage complex multi-stakeholder sales cycles, demo solutions with engineering, negotiate and close deals, expand existing accounts, maintain Salesforce forecasts, and meet booking quotas while traveling up to 50%.

Analyzes controlled-substance alerts to identify suspicious activity, documents investigations, maintains regulatory compliance records, and supports drug diversion monitoring programs. The role manages customer relationships, training, workflows, reporting, application monitoring, troubleshooting, and recurring stakeholder communications while developing expertise in diversion regulations, healthcare workflows, data analysis, and the Imprivata FairWarning solution.

Owns the full lifecycle of learning and development programs, including needs analysis, curriculum design, delivery, stakeholder coordination, vendor management, tuition reimbursement administration, and evaluation. The role develops management and professional development initiatives, facilitates learning sessions, manages program logistics, and uses data and feedback to improve outcomes. It partners with HR business partners, subject matter experts, learning designers, and external vendors to align programs with business priorities and employee development needs.

Provide technical leadership for Imprivata Mobile Access Management managed services: assess environments, configure and optimize MDM/UEM solutions, administer integrations, own support and escalations, run customer meetings, lead optimization projects, deliver training, and act as the customer advocate across product and service teams.

Lead and own the corporate website as a strategic growth channel: define roadmap, optimize digital customer journeys, drive SEO/GEO and conversion rate optimization, evaluate AI capabilities, manage analytics and agencies, ensure site security and performance, and lead a website team to accelerate pipeline growth and customer engagement.