Jobs at Atlassian

Principal Customer Success Manager supporting strategic enterprise SaaS customers. Builds C-suite relationships, develops success plans, drives adoption and value realization, manages complex implementations, mitigates churn, and expands customer usage. Partners across sales, product, support, and marketing while serving as the customer advocate. Requires deep experience managing complex enterprise portfolios and familiarity with Atlassian products, Gainsight, Salesforce, and Tableau.

Leads design technology projects that deliver scalable tools, components, prototypes, motion experiences, and AI-enabled workflows across Atlassian. Partners with product, engineering, accessibility, and design teams; improves workflows through custom tooling and automation; resolves complex design technology challenges; mentors designers and technologists; communicates design concepts through artifacts; and promotes best practices across the organization.

Conduct an AI-focused research project and contribute tools, pipelines, and systems for Atlassian’s Research and Insights organization. The intern will help develop AI-enabled research workflows, collaborate with a research manager, and support faster insight generation for cross-functional teams. The 12-week, full-time internship is based at Atlassian’s Seattle hub and includes mentorship, technical training, and professional development.

Lead the architecture and scaling of Atlassian’s third-party enterprise connectors for Rovo and AI experiences. Design high-throughput ingestion and synchronization pipelines, standardize distributed execution patterns, improve observability and SLO compliance, and ensure secure permission mapping. Collaborate with Search, Graph, AI, Product, Design, and platform teams while authoring technical designs, guiding architecture decisions, mentoring engineers, and accelerating development through AI-assisted workflows.

Lead strategic vision and end-to-end product design for Atlassian’s Rovo and AI experiences across Jira, Confluence, Bitbucket, and other products. Drive systems thinking, visual and interaction design, design reviews, design systems, cross-functional alignment, customer-value outcomes, success metrics, and design craft coaching. Partner with engineering, product, research, content, marketing, and analytics teams to improve AI and search experiences across the Atlassian portfolio.

Partner with strategic UK and Ireland public sector customers to maximize Atlassian investments. Lead cloud migrations, digital transformation, adoption, customer success planning, executive reviews, and value realization. Build trusted relationships with government, NHS, higher education, and national-body leaders while navigating public procurement, governance, and security requirements. Collaborate with sales, engineering, product, migration specialists, and solution partners to deliver long-term customer outcomes without carrying a direct sales quota.

Security Engineering Intern responsible for completing a scoped security project, developing automation and investigation tools, researching vulnerabilities, analyzing findings, validating AI-assisted outputs, collaborating with engineers, and documenting and demonstrating solutions. The role requires programming, web and systems knowledge, foundational security understanding, AI familiarity, and current enrollment in a bachelor’s or master’s program.

Principal Software Engineer role at Atlassian with flexible work-location options. The provided description contains no specific responsibilities or qualification requirements. Compensation includes a U.S. base salary range varying by geographic pay zone, plus potential benefits, bonuses, commissions, and equity.

Manage enterprise customer renewals throughout the contract lifecycle, driving retention, expansion, and revenue growth. Build customer relationships, understand business priorities, mitigate churn, identify cross-sell and upsell opportunities, collaborate with account executives, sales teams, Customer Success, and channel partners, forecast renewal pipelines, and support pricing and licensing discussions.

Lead the design, development, deployment, and continuous improvement of AI/ML solutions using Rovo. Build enterprise integrations with Python or JavaScript, APIs, and microservices; manage AI risk, privacy, and compliance; influence product direction; mentor engineers; and align technical solutions with customer and business objectives.

Lead end-to-end sales for Atlassian's Service Collection (ITSM/ESM) across assigned territory. Build territory and account plans, partner with account teams, co-sell with solution partners and GSIs, drive new business and expansions, engage senior stakeholders, and meet or exceed quota.

Build and operate Teamwork Graph externalization products, including APIs, developer tools, backend services, MCP, CLI, and direct API capabilities. Partner with Product, Design, and engineering teams to shape solutions, design API contracts, deliver scalable services, and improve adoption using customer feedback and production data. Own projects from design through launch, mentor engineers, improve engineering practices, and ensure reliability, security, performance, testing, and observability.

Leads the design, development, deployment, and optimization of AI/ML solutions for enterprise customers. Builds integrations using Python or JavaScript, APIs, microservices, and enterprise systems; analyzes data; automates workflows; manages production monitoring, risk, privacy, and compliance; mentors engineers; and aligns technical solutions with business objectives.

Sell Atlassian’s Jira Service Management solution to mid-market customers through expert product positioning, value-based engagement, and tailored solutions. Develop sales strategies with account teams, identify customer needs, drive revenue growth, and collaborate with Account Executives, Marketing, Account Management, Product, and Partner Management teams on co-selling opportunities.

Develop and sell enterprise ITSM solutions by partnering with sales teams and channel partners. The role involves understanding customer needs, mapping business and technical requirements to Atlassian capabilities, delivering demonstrations and presentations, supporting proofs of concept, guiding sales cycles, and collaborating cross-functionally to improve customer outcomes and product offerings.

Own customer-facing products end to end across the full stack, from React and TypeScript interfaces to backend services and APIs. Shape product and architecture decisions, use telemetry to measure outcomes, and build AI-enabled and agentic experiences with LLMs. Set technical direction, collaborate with product and design teams, mentor engineers, and drive ambiguous prototypes into reliable, scalable production systems.

Conduct statistical analysis, evaluate product experiments, analyze user interaction data, identify growth opportunities, and build dashboards, notebooks, or AI agents. Partner with data science, engineering, and business teams to communicate actionable insights. The internship requires full-time participation for 12 weeks in the Seattle hub and enrollment in a master's program with graduation by August 2028.

Own customer-facing features end to end across React/TypeScript front ends, backend services, and APIs. Make product-driven architecture decisions, use telemetry to improve outcomes, and build AI-enabled and agentic experiences with LLMs. Set technical direction, influence product strategy, mentor engineers, and drive ambiguous prototypes into reliable, scalable production systems.

Own customer-facing product features across the full stack, from ambiguous problems through measurable outcomes. Make architecture and product decisions, use telemetry to guide design, and build AI-enabled and agentic experiences integrating LLMs. Set technical direction, influence product strategy, mentor engineers, and drive prototypes into reliable, performant production systems at scale.

Drive inbound follow-up and outbound prospecting for SMB accounts, qualify customer needs, conduct consultative sales conversations, demonstrate Atlassian product value, develop territory plans, and achieve revenue quotas through new and expansion opportunities.