Nomad Avaliações 

I initially had a frustrating experience with a missing package and difficulties reaching customer support.

However, Joy was incredibly helpful and understanding. She took the time to review my situation and arranged a free replacement, which has now safely arrived at my forwarding warehouse.

Special thanks to Joy for her kindness, professionalism, and excellent customer service. I truly appreciate how NOMAD resolved the issue!

Highest quality leather. Products are 500% better quality than any competitor in the market. Every detail is perfection including the packaging. Worth every dollar. Highly recommended. Five plus star quality and service all around. Will definitely buy again. ⭐️⭐️⭐️⭐️⭐️ Thanks!

Thought the price was high for the product and was worried that I would be disappointed. Not so! The quality of this band was better than I anticipated. I love the look and feel. Nomad even helped with some questions through product support about band adjustments. Had a great experience.

Nomad support and the overall customer experience is second to none. Joy in particular was very helpful and kept me update on my order. The help i needed i due to an over sight i made and the quick painless answer could’ve been that next time inshould pay attentions. Instead Joy moved mountains to accommodate my ask. Amazing service.

I’ve been using Nomad products for years, including their iPhone, iPad, laptop and AirPods cases, as well as their desktop chargers. The quality really is excellent.

I’m particularly impressed with their iPhone cases. They take plenty of everyday wear and tear but still look great years later. In fact, the only reason I ever replace one is because I’ve upgraded my phone and it no longer fits!

Their customer service is also brilliant — always helpful and quick to respond.

I genuinely can’t recommend Nomad enough. Beautifully made products that last. Easily the best cases I’ve ever owned!

I never had this kind, quality and speed of such support from NOMAD team and prompt action to offer and issue immediate order to replace my faulty band which encouraged incredideals team in egypt to provide me an immediate replacement from their side, many thanks all I really enjoy ownership of your high end brand and support
Regards,

Top quality band! It fits really well with the Ultra 4. The support is also top notch

I’ve been buying Nomad cases since the iPhone X, typically grabbing one or two for every single phone model I own. Their products are genuinely built to last; in fact, I am still using my 30cm Universal Charging cable since 2019 daily. My iPhone setup is never truly complete until I have a traditional Horween Leather case on it. Thank you, Nomad, for the incredible product quality and that unforgettable, signature leather scent!

I placed an order on 9/29/2026 and paid extra for FedEx 2-Day shipping, which promised delivery on 10/2. The package never arrived on time, and I received no notice of a delay. It appeared to be lost.

I emailed customer support three times since 10/2 and received no reply to the first two. No acknowledgment, no update, nothing. I asked for a full refund, since I couldn't keep waiting on an item that was supposed to arrive days earlier.

Paying for expedited shipping and getting neither the product nor any communication was unacceptable.

UPDATE (10/9/2026): After my third email, Nomad Goods responded and refunded my shipping charge. The package was delivered on 10/8, about a week late, and I've decided to keep it. I appreciate the resolution, but I still shouldn't have needed three emails to get a reply, and there was no proactive communication about the delay. I've raised my rating to reflect the refund.

Do not buy or trust this company. I purchased a £169 watch strap that was shipped out of China with a faulty clip. I requested a return and was told to ship it back to the USA which cost £45. I made sure to use the original order number so they could track it. When it arrived they refused the delivery and ignore all my emails ! The only response I get is from Ollie their AI bot. I then found out you can buy the same strap from Amazon for £30.
Nomadgoods was acquired in April 2026, and the new owners should not be trusted

Achat d’une coque en cuir pour iPhone à 59€, 2 mésaventures avant même la réception :
- Primo, je découvre après paiement que le produit part de Hong Kong. En plus de me prendre facile 2 semaines de livraison dans la gueule, je fais quelques recherches sur la marque et réalise qu’il s’agit de camelote chinoise grand maximum milieu de gamme brendé comme du haut de gamme…
- Deuxio, je reçois un mail de la poste qui me demande 20€ de frais de dédouanement. Le SAV s’excuse si, je cite, la mention n’était pas assez « claire ». Selon eux il est explicitement mentionné que tout envoi hors US nécessite des frais de dédouanement. J’ai simulé l’achat d’un autre article avec captures d’écrans en preuve à l’appui, il n’est nul part fait mention de frais de douane. Tout les frais de transports sont mentionnés comme gratuits.

J’ai demandé une prise en charge de leur part ou un remboursement de l’article, mais en lisant les autres avis je comprends que je peux m’asseoir dessus. J’ai donc payé et j’attends de voir s’ils font ne serait-ce qu’un geste…

Pour près de 80€ vous pouvez vous acheter une coque fait main dans des ateliers nobles aux US ou en Europe, passez votre chemin avec ces voleurs.

The customer service is terrible. Sent email twice within 3 days. No reply. Send a message via Instagram. No reply but can post story. Ordered a strap but stated it was delivered. However, nothing was delivered and address was right. Asked for a refund or resent the item, they ignored all my messages. High scamming tactic

AirPod Case für 30€ bestellt. Hinzu kamen 18€ Zollgebühren um festzustellen, dass der deckel nicht mal hält! Retoure? Kein Problem auf eigene Kosten um wieder ca. 10-15€ loszuwerden für Shipping nach Irland. Am Ende mehr bezahlt als das Produkt selbst. Total Lächerlich. Nie wieder

Product quality is excellent. The main problems are the import fees, and return fees (the shipping cost goes to the customer). Customer service is also absent in some situations and in my case, I had to write to them daily in order to get a human operator. (Normally it’s ran by an AI)

The product is wonderful. I had a blip and customer service was excellent in resolving it (totally my fault).

UPDATE:
Nomad’s customer support reached out to resolve the issue. They acknowledged the situation and stepped up by covering the cost of the VAT and import duties, refunding the amount directly.
While the checkout process could still be much more transparent regarding DDU shipments for EU customers, I genuinely appreciate their willingness to take responsibility, listen to customer feedback, and offer a fair resolution. The product quality remains great, and their support team ultimately handled the matter professionally.

My experience buying from Nomad as an EU customer (Spain) has been very frustrating.
I placed two orders (#4201962596 and #4201959541). At checkout, after entering my shipping address, the total displayed "Tax = 0.00 EUR" with no warning that shipments were sent DDU (Delivered Duty Unpaid).
Because Nomad did not collect EU VAT at checkout, both packages were held at customs. Since the order was split into two shipments, I was charged duplicate handling fees by the local carrier, resulting in over €60 in unexpected extra costs upon delivery.
The total lack of transparency during checkout regarding import fees for European buyers is unacceptable, and customer support has not provided a solution yet.
Be aware that the price shown at checkout for EU orders is not the final amount you will pay.

I placed an order last week. It took approximetely one week to process and arrive to my house from california. I opened the package to discover I received an order for another customer as evidenced by the items inside the package and on the packing slip. NOMAD does not have live phone customer service. Instead you are prompted to go onto a live chat online. When you go online, it says that they are offline ALL DAY. They are non responsive to emails or request forms I submitted on their website. I reached out via an instagram message on their page only to be messaged back by what I believe to be an AI agent that I should email them and they will flag it for customer service. I DID THIS ALREADY AND RECIEVED ZERO HELP. I would like this situation rectified. I have been a long standing NOMAD customer. I cannot believe the experience with this. I dont know how anyone is citing that their customer service is good. This is by far one of the worst experiences I've had with any business coming from a business owner myself. They should be ashamed of themselves honestly.

Fantastic products that come with great customer support!

The quality of the Apple Watch band was great. I love the color, the style and the quality. I did have an issue with the band not fitting my watch well, so I contacted the support for an exchange. The process was very easy and after submitting a couple photos to show my issue, they offered a replacement. I received it within days and the replacement fits perfectly. Thank you for the great customer service and the excellent quality of the product.