FMG Repair Services Avaliações 

Rude manager Dorian Storer at Cambridge who accused me of lying when I said we were told the work would be done in a week and when said this was not acceptable that minor work would take more than two weeks he said ‘ what makes you more important than other customers’ .

Excellent service from start to finish.
Excellent communication, courtesy car delivered and car finished quickly with regular updates.
Highly recommended

FMG at Hull did a brilliant job on the accident damage to the rear of my Mercedes Benz this week. Highly delighted with the results. It took a little longer than I expected but it's the first time in 1.5 million miles of driving that I've had to use a body shop.
The staff at Hull were extremely good and friendly, they kept me in the picture on a regular basis.

AVOID AVOID AVOID THE WORSE CUSTOMER SERVICE EVER RUDE JOBSWORTH CAR COMES BACK IN A WORSE STATE THAN WHEN IT LEFT NOW TAKING LEGAL ACTION DONT USE IF YOU VALUE YOUR PROPERTY AND MONEY ❌

FMG has been so helpful with arranging the repairs to my car. Communication was good and clear. The work carried out was high quality and I was updated throughout the whole process. Thanks so much.

Fmg repair services Newport went above and beyond and sorted the issue with my car, the staff are professional and understanding and I highly recommend them, excellent service.
Thanks for everything
Owen Williams

I’m currently in the process and VERY frustrated. Was contacted on behalf of AXA insurance 4months after being reversed into.
Was sent a form to accept service, however, constantly being asked for more information and more details is frustrating and annoying. 1 months since being contacted and engaging with them my vehicle is still sitting on my driveway.
Just received an email request for a copy of my V5 after providing pictures of the vehicle, mileage, VIN (Chassis), and MOT.
Worried now I’ll somehow be charged for the rental they have given me.
I will follow up this review with my final outcome, but not happy so far.

My car was repaired by the Grantham branch and from start to finish the entire team has been extremely helpful. My car was then collected promptly, the communication throughout the process was brilliant and my car was fixed in way less time than estimated which was absolutely amazing. They were fixing my bumper and it looks good as new. Absolutely brilliant, would highly recommend.

I wish I had gone through my own insurance. My car was hit in a carpark when I wasn’t even in it. The other person admitted liability and Tesco insurance said “ why don’t you use our repair workshop FMG in Manchester.” It was alright to get it booked in,although the app Tesco gives you doesn’t work and I had to contact them personally. When it came back they had lost a car mat and asked me to buy a new one and they would refund me. I am still waiting for my money back more than a month after I gave them I gave them the invoice. I also had to go back twice ( a round journey of a hour) because the headlight scratches had not been repaired and then a piece of trim was missing. I would avoid them at all costs. I personally will never use them again. Tesco should really look for another repair service.

My vehicle repair has been poorly handled from the start.

There were issues early on with getting the vehicle allocated and collected, and I had to chase to find out that the garage it was originally assigned to wasn't able to take it and push again to have it assigned to another branch.

It then took almost a week before my car was even collected.

Since then, I have had to repeatedly phone for updates, and the estimated completion date has moved several times. I was originally told a Friday, then Monday, then Wednesday, then Thursday and then Friday..

I understand that some initial delay was caused by parts not being delivered when expected, and I appreciate that parts delays can happen. However, that does not explain the repeated moving dates, lack of proactive communication, and the fact I have had to keep chasing throughout.

This is causing a problem for me with travel plans and constantly having to update the car hire company asking for an extension.

I have also been told the latest delay is due to technicians being away. While staffing issues may happen, that is an internal resourcing issue and should not become the customer’s problem once the repair has been accepted.

To be fair, the staff I have spoken to on the phone have been polite. However, the overall process has been frustrating, badly communicated, and far too customer-led. I should not have had to keep phoning and prodding for progress and updates. (I know they have a portal, it's useless and vague)

At this point I have very little confidence in the estimated completion dates I am being given, and based on this experience I would not recommend FMG Repair Services.

The Harrogate branch, of FMG Repair Services, aren’t a pleasure to deal with. Impossible to contact (they don’t answer their phone), no contact with repair updates and don’t take details down (having given the address for our cars pickup, a number of times, their driver still went to the wrong address!).

Very friendly helpful staff when booking in my car.
Collected my car from home letting me know before had on time .
Had a slight issue on returning my car but very helpful lady found someone to deliver it back so I could still collect children from school .
Repair excellent.

They collected and delivered car back at times I was told, kept me informed throughout repairs, any time I spoke to them on the phone they were very helpful and friendly as were the staff who collected and delivered my car back
Very pleased with the repair itself thank you

FMG Repair service services at the Chelmsford branch are absolutely shocking they repaired my transit van which I had to return because the paintwork was shocking they didn’t do every panel because they said it wasn’t in the accident which to give them credit they then put right after their head office told them too, I also got an engine management like came on my Vehicle within 12 hours of leaving their garage when I returned the vehicle they told me it was nothing to do with them through further phone calls of speaking to their head office and the Insurance insurance company they got told to sort it out which then they got me through the back door at ford Braintree where the manager told me he knew someone and then I get told a rodent as eaten through my matter sensor cable but I am not covered on that as it was nothing to do with the accident I’ve got told. my vehicle was parked outside their garage all the time it was with them they had the Van for two weeks+ on the industrial site there are hundreds of rats but I was still liable to pay the £565 +vat they also left my van at Braintree Ford and refused to bring it back as they told me it wasn’t their issue I may have just had a bad experience not one of their branches might be like this I’ve got pictures to Back all of this up honestly I would pick another garage in the future if I could upload my pictures on there you would be shocked I remember this is the Chelmsford branch I can’t speak on any other branches

Collected my car from them after accident repairs .
They replaced all four wheels but done 4 wheel alignment on the old damaged wheels one of which was buckled and can’t see an issue .
Car also returned with air con not working and although they claimed even though they never removed gas failed to check for damage to the system from the impact like high pressure valve system.
Do not use this repair centre

FMG IS A VERY RELIABLE GARAGE FOR YOUR REPAIRS,COURTESY CARS ETC,FROM THE VERY START OF AN ACCIDENT WHICH WASNT MY FAULT,AS SOON AS THE INSURANCE PUT ME IN TOUCH WITH FMG,THEY TOOK ALL THE STRESS AWAY FROM ACCIDENT AND DO THERE UTMOST TO MAKE SURE YOUR HAPPY.THEY GO BEYOND TO HELP YOU AND MAKE SURE YOU ARE HAPPY WITH EVERYTHING THEY DO.
THE LADIES ON RECEPTION,TINA,KATH I THINK,LOL,ARE ALL LOVELY AND VERY RESPECTFUL.THANKYOU ONCE AGAIN FMG.I THINK BEST GARAGE IN HULL.WELL DONE FMG HULL,NAYLORS ROW,HULL.HU9 1DP.

My car was brand new, literally 8 weeks old, went in for a rear bumper replacement. Came out door dented and alloys scuffed and headliner stained, they did rectify it. Still slight staining and not perfect alloy repair, especially new scuffs on it, But now the rear boot glass is HEAVILy scratched, and im just not leaving it with them again. Ill just wait till i get a new car now, not worth the constant waiting for parts and then having new damage on it every time

I can highly recommend FMG Car Body Repair service in Hull. Communications and service provided were excellence, ladies in office couldn’t do enough to help and support and support me . I was updated through text message often whilst the car was getting fixed. Standard of repair was excellent. When my partner collected the car he said it was getting back into a show room car for the first time because they had cleaned the car to a very high standard after the repairs had been done . Will highly recommend you to other for sure. Thank you for a great service.

I can not rate Hereford FMG highly enough for all their help, support and kindness, from roadside recovery , delivering courtesy car the next day and Keeping me updated regularly on my car repairs to delivery of my vehicle to place of work and collecting courtesy car. Thank you Tracy, Paul Mr String and all the team at FMG Hereford

I can highly recommend FMG Car Body Repair service in Hull. Communications and service provided were excellence, ladies in office couldn’t do enough to help and support. I was updated through text message often. Standard of repair was excellent. I was offered a loan car and Matt who was very friendly and polite collected my car and returned it when repair was complete.