Product guides, FAQs, and troubleshooting for ArDrive apps and the permaweb.
FAQ
Use the permanent ArDrive dApp entry point on the permaweb.
Common questions about ArDrive Turbo Credits, payments, receipts, refunds, and support.
Common questions about Arweave wallets, seed phrases, and logging in to ArDrive.
Common questions about permanence, privacy, uploads, sharing, and permaweb URLs in ArDrive.
Learn how keyfile and seed phrase login work and how to protect wallet access.
Understand how Turbo upload prices are estimated from file size, AR, and Credits.
Private Drive files are encrypted with AES-256-GCM, while public files remain public forever.
ArDrive supports permanent storage payments through Turbo Credits or AR tokens.
What makes ArDrive different from other file storage apps?
Where can I make a feature request?
Help And Troubleshooting Guides
Current upload and download limits for ArDrive by upload method, platform, and browser.
Troubleshoot 502, 503, 504, bad gateway, network, resource, AR.IO, GraphQL, gateway, and frontend errors in ArDrive Web.
If a file will not load, preview, download, access, or retrieve from ArDrive Web and you see 502, 503, 504, bad gateway, network, resource, AR.IO, or gateway errors, the issue may be temporary gateway availability.
Advanced users can change the data gateway and GraphQL gateway that ArDrive uses from account settings or from the login screen.
Browser console logs and network errors are the best way to understand ArDrive Web issues and help support troubleshoot login, gateway, upload, download, preview, or sync problems.
Clear browser cache for app.ardrive.io when files, folders, drives, or statuses look stale.
Drive syncing issues are usually caused by intermittent gateway indexing delays and often resolve on their own within a few hours.
Troubleshoot file upload status, gateway indexing delays, and transaction visibility.
Troubleshoot ArDrive Web login issues, including password, keyfile, seed phrase, ArConnect, wallet, browser, and gateway-related login errors.
Use regular sync or deep sync when files show red or orange status, recently uploaded files do not appear, or your drive looks stale.
Check whether a transaction or data item loads on other public Arweave gateways, and find out who to contact.
ArDrive Platform
Arweave File System
Technical overview of ArFS, the Arweave File System used by ArDrive.
Technical overview of the ArFS Drive entity and root folder relationship.
Technical overview of how ArFS represents moving files within a Drive.
Technical overview of how ArFS represents moving folders within a Drive.
Technical overview of how ArFS represents Drive renames.
Technical overview of how ArFS represents file renames.
Technical overview of how ArFS represents folder renames.
Technical diagrams for public and private ArFS Drive structures.
Technical overview of how ArFS represents new file versions.
General
Learn how Arweave Manifests map transaction IDs to friendly file names and paths.
Use ViewBlock or ArScan to check a wallet's transaction history and confirm whether an upload reached Arweave.
Learn what the permaweb is and how Arweave stores data permanently.
Actions
Overview of common file, folder, and Drive actions in ArDrive.
An overview of the buttons on the ArDrive Drive Explorer:
Download files from ArDrive without additional storage charges.
Once logged into ArDrive you’ll arrive at the Drive Explorer. Get to know how to use the New button to upload files and take actions to share your files.
Share public or private Drives with a link.
Export a CSV inventory of Drive contents, transaction IDs, links, and metadata.
Share public or private files from ArDrive with a link.
Yes, hiding files or folders is possible with ArDrive.
Apply licensing information to uploaded files to clarify reuse and attribution.
Move files or folders within the same Drive.
Upload a replacement file with the same name to create a new file version.
Get a permanent public preview URL for files stored in a Public Drive.
Rename files and folders in ArDrive while preserving permanent data history.
Store NFT assets and metadata permanently with ArDrive.
Getting Started
Understand how your ArDrive password protects private Drives and why it must be stored safely.
Using ArDrive requires an Arweave Wallet and creating a wallet is easy with ArDrive.
Fund ArDrive uploads with Turbo Credits or AR tokens.
Log in to ArDrive using your Arweave wallet keyfile and password.
Log in to ArDrive with MetaMask and understand how the derived Arweave wallet is protected.
Log in to ArDrive with an existing seed phrase and your ArDrive password.
Use Wander to manage an Arweave wallet and log in to ArDrive.
Using ArDrive
Attach a shared public or private Drive to your account from a Drive link.
Create Drive snapshots to speed up future syncing for large public or private Drives.
Create an Arweave Manifest from a public Drive or folder to give permanent files friendly paths.
Create a new public or private Drive for permanent file storage on the permaweb.
Create folders to organize files inside an ArDrive Drive.
Use the +NEW button to create drives and folders, attach shared drives, upload files, and create manifests or snapshots.
Upload files from a Drive using the +NEW button, review the one-time storage price, and wait for upload confirmation.
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