Sierra

The debate in enterprise software has shifted from what can I do with AI? to where does my competitive advantage lie? Context Engine turns your customer relationships into your competitive advantage. It powers long-running Horizon agents that pursue business outcomes over days, weeks or months, with every interaction adding more context and making the next one smarter. Read more here: https://lnkd.in/gdFr4NqR

Self-driving money with Zachary Perret, Clay Bavor and Kate Rooney. https://lnkd.in/gge4yC62

Last month we introduced Horizon, which enables agents to pursue long-term goals like originating a loan or settling an insurance claim. Today, we're excited to announced our partnership with Plaid so customers can now securely connect their bank accounts with agents built on Sierra. This not only enables people to make payments or verify their finances without leaving the conversation — the agent can then use that information to complete longer-running tasks like refinancing a loan. It's a big pivot beyond customer support, to agents that can drive revenue, proactively engaging over days, weeks or months to deliver meaningful business outcomes. Read more from Will Robinson and me below. https://lnkd.in/gjMagx-Q

Sierra is a proud sponsor of The Customer Show AU (August 5–6), and on Day 1 we're sitting down with Intrepid Travel for an honest conversation about what it really takes to bring AI into your customer experience. Michelle Ouw, GM of Sales & Customer at Intrepid Travel, joins Shreya Sethi, Sierra's Head of GTM, ANZ to share the real lessons from Intrepid's AI journey — what made it urgent, what lessons they learned, and how to keep customers at the centre of it all. CX leaders — this one's for you, wherever you are in your AI journey. 📍 Find us at Booth 103 🎤 Session: Adventure Meets AI – Inside Intrepid Travel's CX Transformation | 9:40am, 5 August

Just wrapped up three days at Sierra University in San Francisco, diving deeper into their platform and what it takes to build great AI agents. We covered everything from no-code agent journeys and test simulations to knowledge partitioning and agent monitoring. It was a great opportunity to learn from the team and exchange ideas with others in the space. Excited to bring these skills and ideas back to DIRECTV and keep building. 📈

StoreEase's AI agent, Amber, answers customers 24/7 across phone, web, and lobby. After-hours calls that used to hit voicemail now convert directly into rentals. Customer reviews have held steady through the rollout. Their bet: consistent service at any hour is the real differentiator in a category built on selling "identical boxes." Learn more below.

Continuing Sierra's series of posts on how we built our internal agent, here's my write up on Agency, focusing more on the architecture side. It was so much fun building this with the team and I feel even more joy when I see posts about Pinecone internally or Ghostwriter externally. https://lnkd.in/eXSeJVJ9

Rather than building separate infrastructure for Pinecone (our agent for Sierra employees) and Ghostwriter (our agent-building agent for customers) — we built one reusable primitive called Agency. Read more here: https://lnkd.in/d6U3AD5W