Open (YC W24)

You can save $466,000 and lose $422,000 in the same year.

Each customer’s tools, connected in your widget. Let signed-in customers connect their own accounts, approve tool requests, and manage their connections in the widget. Choose the available services and tools from your dashboard. Personal accounts, managed from Actions — Add a service once and let each signed-in customer connect their own account when a request needs it. Approvals your customers control — Connected services can ask for a form or a simple approval inside the widget. Customers can review the request before it continues. Reuse a connection in your backend — Opt in per service when your backend also needs access to a customer’s connected account.

Open just became the worlds first self building software, this allows your team to extend the features within the open platform limitlessly.

Companion, right where you need it. Bring Companion into your website with Widget v5, now in beta. Ask about the page in front of you, watch answers arrive, and configure the experience from the new Web chat and Advanced settings pages. Companion, inside your website — A small launcher opens into a floating workspace that stays beside the page your customer is using. A new home for Web chat settings — The Web chat channel page brings your widget token, website features and a live preview together. Advanced features, across your channels — The Advanced settings page brings agent-wide capabilities together, with clear controls for features included in your organization and those available on request. Get started with a coding skill — Install our widget skills to help your coding assistant configure a new integration or migrate an existing site to v5.

New Orleans put AI on part of its 911 line this year and it worked because nobody there asked whether AI was ready for emergencies. They asked which calls were, and the answer was the twentieth person calling in about a crash three dispatchers already knew about.

Speak your replies instead of typing them. Every input composer now has a microphone, and a keyboard shortcut turns any text field on our platform into a dictation surface, your words appear live as you talk, punctuated and capitalised for you.

Introducing Open QA.  Automate your entire support and customer experience quality assurance with 100% coverage. It works on: - Email - Phone - Chat - Social channels for both inbound and outbound. Human and AI, with a unified dashboard that works pretty well. We have been enabling it for our customers recently, and already ran millions of QA workflows that, in one case, saved a customer hundreds of thousands of dollars by detecting a compliance risk. Open is the complete communication engine for any customer experience interactions, and now with our QA offering, we are getting deeper.

A customer is going to send an AI to talk to your support team. It won't get tired and it won't give up and hold music won't work on it anymore.

We know your support team handles multiple conversations at a time, we also know the hassle they go through switching between multiple tabs. Now every chat sits at the top of your page, no more hunting for the right window and switching tabs, one screen, all your chats.

Economists went looking for the jobs AI has taken and found almost none. Except in one industry and it happens to be this one.