Fixify

AI can handle a lot of IT work, but it can only take you so far. Not everything has an API, and the ones that exist don't always behave. Even the very best automation eventually hits a corner case it can't handle on its own. That's why companies need to go into AI automation with eyes wide open. A technology-only solution removes work but also adds a new job ... babysitting the automation. The better model keeps people in the loop. Not as a fallback, but as part of the design. Fixify CEO Matt Peters breaks it down in his latest video 👉 https://lnkd.in/efHn7yGb #AIautomation #ITwork #technologyintegration #humanoversight #automationchallenges #techdesign #workflowoptimization #PanoplyofPerspectives #Fixify

"They're saying they're from Portland, but they're running an IP royal proxy — and there's never a real good reason to run it." Georgeo X. Pulikkathara , Global CIO and CISO at iMerit Technology, saw threat detections spike the week after an AI company came on as a client: North Korean threat actors running IP proxies and face-swapper AI to get through hiring. The problem is, most HR departments check a driver's license and move on. They're not built to detect a proxy or an AI-generated face. Georgeo's fix was identity verification controls layered into the hiring process — and when his HR team says "turn that off and let's talk," the fake candidates simply disappear. He then takes those risks straight to the board: not as abstract scores, but as specific incidents tied to real client work. Watch the full episode here 👉 https://lnkd.in/eSArFQkR Or search for "Climbing the Stack" on your favorite podcast platform. #Cybersecurity #IdentityVerification #HiringChallenges #AIThreats #ProxyDetection #HRTech #BoardCommunications #ClientSecurity #RiskManagement #ClimbingtheStack #ITPodcast #CISOPodcast

Every IT request handled by an AI agent starts with a plan. In month one of our recent study, those plans averaged 18 steps. By month three ... 13. That's because the system got smarter — learning which steps were actually necessary and which were hedges against uncertainty that had already been resolved. Meanwhile, the share of AI-executed actions rose from 23% to 41% during that same timeframe. Less hedging, more doing. It's one of the clearest signs in our data that agentic AI isn't a static deployment. It's a system that improves as it learns your environment. Read the full findings in our recent report, How Agentic AI Is Changing IT 👉 https://lnkd.in/eAguq7pK #AITechnology #SmartSystems #AIProgress #LearningAI #AutomationInIT #DataDrivenInsights #EfficiencyImprovement #TechInnovation #AgenticAI

🎙️ New episode of Climbing the Stack just dropped! Darragh Curran reshaped his company's product strategy around AI before changing how his own engineers worked. He told the team the change was fundamental and framed it as an opening for bigger impact, where the deepest specialists gain the most. "This is an opportunity for us to have way higher impact together, to be way more valuable in our jobs and our roles and our careers." Watch the full interview, where Darragh gets into hiring for traits, scaling Fin from six to 1,400, and where craft goes when AI writes the code 👉 https://lnkd.in/gSQ2CGT9 Or search for "Climbing the Stack" on your favorite podcast platform. #ClimbingTheStack #PodcastEpisode #AIInnovation #ProductStrategy #EngineeringCulture #HiringForTraits #ScalingSuccess #TechLeadership #ImpactfulWork

𝗔𝗜 𝗶𝘀𝗻’𝘁 𝗷𝘂𝘀𝘁 𝗰𝗵𝗮𝗻𝗴𝗶𝗻𝗴 𝘁𝗵𝗲 𝘁𝗼𝗼𝗹𝘀 𝗜𝗧 𝘂𝘀𝗲𝘀 — 𝗶𝘁’𝘀 𝗰𝗵𝗮𝗻𝗴𝗶𝗻𝗴 𝘁𝗵𝗲 𝗿𝗼𝗹𝗲 𝗼𝗳 𝗜𝗧 𝗶𝘁𝘀𝗲𝗹𝗳. Join the 𝗦𝗜𝗠 𝗥𝗲𝗧𝗵𝗶𝗻𝗸 𝗘𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴! 𝗦𝗜𝗚 on 𝗪𝗲𝗱𝗻𝗲𝘀𝗱𝗮𝘆, 𝗦𝗲𝗽𝘁𝗲𝗺𝗯𝗲𝗿 𝟮𝟯 at 𝟭𝟮:𝟬𝟬 𝗣𝗠 𝗘𝗧 for “𝘛𝘩𝘦 𝘊𝘐𝘖 𝘗𝘦𝘳𝘴𝘱𝘦𝘤𝘵𝘪𝘷𝘦: 𝘏𝘰𝘸 𝘈𝘐 𝘐𝘴 𝘙𝘦𝘴𝘩𝘢𝘱𝘪𝘯𝘨 𝘵𝘩𝘦 𝘐𝘛 𝘖𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯.” As AI adoption expands across the enterprise, CIOs are increasingly at the center of decisions around data, governance, security, investment, and organizational design. At the same time, AI is reshaping roles and workflows inside IT itself. This candid panel discussion will explore: 🔹 How CIOs are approaching 𝗯𝘂𝗶𝗹𝗱 𝘃𝘀. 𝗯𝘂𝘆 𝘃𝘀. 𝘄𝗮𝗶𝘁 decisions as AI evolves 🔹 Where AI is changing 𝗿𝗼𝗹𝗲𝘀, 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀, 𝗮𝗻𝗱 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗱𝗲𝘀𝗶𝗴𝗻 within IT 🔹 How to build an AI roadmap with clear expectations and accountability 🔹 What early AI failures and false starts can teach leaders about designing more effective systems Featuring perspectives from: • Matt Peters — CEO & Co-founder, Fixify • Karl Mosgofian — CIO Advisor & Board Member • Kumud Kokal— CIO Advisor 📄 𝗕𝗼𝗻𝘂𝘀: All registrants will receive a complimentary PDF copy of Fixify’s 2026 report, How Agentic AI is Changing IT. 🔗 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝘁𝗼𝗱𝗮𝘆: https://lnkd.in/dNu2HaZU

If you missed our live webinar on how AI and analysts are dividing IT work, based on real world use cases — the replay is ready. Fixify CEO Matt Peters and COO Mase Issa walked through 13 weeks of production data from 40+ companies and discussed why full autonomy isn't the goal, why analyst rejections make the system smarter, and why most automation failures aren't AI problems at all. Watch the replay here 👉 https://lnkd.in/gVZYqD8x #AI #ITwork #webinarreplay #automationfailures #agenticAI #productiondata #analystinsights #Fixify #ITwebinar

It's not too late! Tomorrow: Fixify's live webinar on how AI and analysts are actually dividing IT work. This isn't a theory or a demo. Fixify CEO Matt Peters and COO Mase Issa will walk through 13 weeks of real production data from 40+ companies — and show you what a practical agentic AI operating model looks like in the real world. If you're evaluating agentic AI, building a roadmap, or just trying to separate signal from noise, this one's worth an hour of your time. Register here 👉 https://lnkd.in/g_n563Ab #FixifyWebinar #AgenticAI #ITWorkDivision #RealWorldData #ProductionInsights #TechLeadership #AIEvaluation #RoadmapBuilding #SignalFromNoise #ITWebinar #AIWebinar

🎙️ New episode of Climbing the Stack just dropped! We spoke with Kaarthick Subramanian, Chief Customer Officer & CISO at Atlas Systems, about why AI initiatives usually fail on foundations, governance, and adoption (not model quality). He's watched strong pilots stall the moment production readiness asks where the data lives, who approved it, and how it flows. Kaarthick's fix is to treat every AI agent as an identity, then add visibility and monitoring before standing up a SOC. “Security is not just about protecting your asset. It's about protecting the reputation and the brand of the company.” Watch the full episode here 👉 https://lnkd.in/gv9UAmUt Or search for "Climbing the Stack" on your favorite podcast platform. #ClimbingTheStack #AIInitiatives #DataGovernance #AIEthics #CustomerExperience #SecurityFirst #TechLeadership #PodcastEpisode #IdentityManagement #VisibilityAndMonitoring

Fixify turns 3 today. 🎂 Three years ago, we set out to fix something that's been neglected in IT for a long time — the help desk. It's the part of IT that everyone relies on, yet nobody wants to think about until something goes wrong. A lot has changed in the last 3 years. The team has grown, the product has expanded, and the conversation around AI in IT has evolved faster than anyone predicted. What hasn't changed is the belief that the best IT support combines smart technology with people who actually care. We're building that with a team we're incredibly proud of — and we're just getting started. Here's to what's next. 💜

The lessons from early agentic AI adopters show that, despite the optics, IT is not racing toward full autonomy. Instead, a new division of labor is emerging — one where supervision is a feature, not a stepping stone to removing humans from the loop. Fixify's CEO Matt Peters wrote up three key findings from our study of 13 weeks of production data across 40+ companies: 🟣 Why the "1 in 3 actions performed by AI" stat misses the real story 🟣 Why analyst rejections are one of the most valuable signals in the system 🟣 Why most automation failures aren't AI problems at all Find out the answers here 👉 https://lnkd.in/gnAkxS6G #AgenticAI #AIFailures #AutomationInsights #ITTrends #SupervisionInAI #HumanInTheLoop #TechLeadership #DataAnalysis