In 12 months, AI went from ‘maybe’ to ‘mandate’. Speaking with Bob Laliberte from SiliconANGLE & theCUBE, our CEO, Dennis Woodside, reflected on that shift: last year, only a handful of customers had AI in production. Today, it’s quietly becoming the norm.
Freshworks
Software Development
San Mateo, California 1,167,260 followers
Providing people-first AI service software to deliver exceptional customer and employee experiences.
About us
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 74,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
- Website
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https://www.freshworks.com/?tactic_id=6909181&utm_source=social&utm_medium=linkedin&utm_campaign=aboutpage&utm_term=organic
External link for Freshworks
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Mateo, California
- Type
- Public Company
- Founded
- 2010
- Specialties
- Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System, CRM, ITSM, Applicant Tracking System, and Conversion Optimization Suite
Locations
Employees at Freshworks
Updates
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With Freshservice's modern and intuitive UI, the City of Whittlesea's IT team was immediately able to get up-to-speed with minimal training. Leah Dinas, the council's IT Projects Officer, said: “Freshservice streamlined how we gather and act upon customer feedback, helping us solve customer issues quicker." The City of Whittlesea has already begun expanding Freshservice to other departments, moving away from the traditional paper-based service requests.
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Uncomplicating business IT isn’t about doing less – it’s about removing the barriers that slow organisations down. In a conversation with Business Reporter, Simon Morris, Solution Engineering Leader at Freshworks, explains how simplifying systems doesn’t just reduce costs, it also enhances employee satisfaction and strengthens customer trust. Full story in the comments below 🔗 👇
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ROI stat for the day: inMusic saves $500,000 annually after switching to Freshdesk. *drops mic *🫳🏻🎤 Billy Waller, Head of Global Customer Service Operations at inMusic, shares their journey to uncomplicated IT solutions with Freshworks.
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Take AI deployment to business transformation in 5 steps ⬇️ 1. Start with business outcomes. Not tools 2. Invest with intent. Not curiosity 3. Measure impact. Not activity. 4. Learn fast and recalibrate 5. Set rules + train employees Laks Srinivisan, Return on AI Institute co-founder, outlines the AI ROI roadmap. Full breakdown in the comments.
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✅ IN • Fewer tools • AI that actually helps • One source of truth • Faster resolutions • Calm dashboards ❌ OUT • Frankenstacks • Manual busywork • Repeating the same issue • Switching tabs all day • "We'll fix it later" What would you add to the list? #FreshworksUncomplicates
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The modern workplace is suffocating under the weight of its own tools. This growing complexity hits CX and IT professionals hardest. Our Cost of Complexity report found that when employees are bogged down by complexity and poor change management, the impact extends far beyond engagement. It drives turnover, amplifies burnout, and ultimately stalls growth. Want to understand your organization's complexity archetype? Take our quiz to find out where you rank. Link in comments.
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