Understand Sales Growth: Strategies and Insights
Zuzanna Bocian
Ready to redefine your customer experience?
Read expertly curated insights on support workflows, multichannel messaging, and data capture.
Zuzanna Bocian
17 min read|Apr 23|Zuzanna Bocian
Getting customer experience right is no longer a soft metric. It hits the bottom line. A good customer experience can generate, on average, as much as three times the...
read more16 min read|Jul 23|Zuzanna Bocian
Here’s a statistic that should make any business owner uneasy. More than 80% of customers have walked away after a bad service experience. Another 66% say valuing...
read more15 min read|Feb 18|Zuzanna Bocian
Social media feeds, global banking systems, and almost everything in between run on interconnected networks that quietly move data in the background. Ever wondered who...
read more18 min read|Sep 26|Zuzanna Bocian
A service desk manager (SDM) is the IT professional who leads the service desk team. A service desk manager oversees daily support operations, service level agreements,...
read more20 min read|Jul 24|Zuzanna Bocian
Ticket volume keeps climbing. Customers expect instant answers around the clock, and headcount stays flat....
read more14 min read|Jul 24|Zuzanna Bocian
Customer service has come a long way from the scripted chatbot that only understood a handful of keywords. Customer service today relies on tools that read the intent...
read more18 min read|Jul 24|Zuzanna Bocian
The money is already moving. Intercom’s 2026 Customer Service Transformation Report surveyed 2,470 support professionals...
read more17 min read|Jul 24|Zuzanna Bocian
Customer expectations have shifted. People want instant responses, around the clock, without waiting on hold or repeating themselves. That pressure is turning...
read more20 min read|Jul 20|Zuzanna Bocian
If your support “system” is a shared Gmail account, or a self-hosted ticketing tool that only one person on the team knows how to patch, you already know the...
read more22 min read|Jul 20|Zuzanna Bocian
This is your ready-to-use library of 50+ customer service scripts you can copy, paste, and adapt in seconds. You’ll find templates for email, live chat, and phone,...
read more15 min read|Jul 17|Zuzanna Bocian
CSAT stands for Customer Satisfaction Score, sometimes shortened to Customer Satisfaction. In plain terms, it’s a metric that measures how satisfied a customer is...
read more11 min read|Mar 05|Zuzanna Bocian
It’s a scenario every salesperson knows too well. You’ve got a prospect on the line who seems interested. They ask all the right questions, request a demo,...
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