Support hub
Providing you with information, guidance and resources to help manage your bill and energy consumption. If you need any further assistance, you can contact us directly.
Contact us nowRewards programme
Whether it’s great days out, competitions or seasonal offers our Electric Ireland Rewards programme has something to suit everybody.
Find out morePAYG debt recovery rate change
PAYG debt recovery rate change is effective from the 20th of November 2025.
Learn moreUnderstanding my electricity bill
A quick guide to help you understand the cost and detail in your electricity bill.
Learn moreUnderstanding my gas bill
A quick guide to help you understand the cost and detail in your gas bill.
Learn moreHow to know if your energy bill is accurate
Learn why it's important to submit meter readings and more.
Learn moreEqualiser
Electric Ireland customers can spread their annual bill payments equally over 12 months using Equaliser.
Learn moreSet up a payment plan
If you're having trouble paying your bill, you can set up an online payment plan to clear your balance with weekly payments over 4 to 12 weeks.
Learn moreVulnerable customers
Electric Ireland is committed to providing support to our vulnerable customers who have special requirements where continuity of energy supply is critically important.
Learn moreHousehold Benefits Package
The Household Benefits Package is a social welfare support paid to one person per household, to help with the cost of your gas or electricity bills as well as a Free Television Licence.
Learn moreFuel Allowance
The Fuel Allowance is a social welfare support paid to one person per household, normally between September and April, to assist with the cost of your home.
Learn moreAdditional Needs Payment
The Additional Needs Payment is a social welfare payment to assist you with an expense that you cannot pay from your weekly income.
Learn moreSave with smart meters
Take more control over your energy usage with a Home Electric + smart meter plan.
Learn more