At eDreams, our goal is to make travel booking simple, affordable, and stress-free. Of course, the best way to judge is by hearing from the people who know us best — our customers. We have gathered real feedback from Trustpilot to give you a transparent view of how travellers around the world rate their experience with us.
Your journey with us is designed to be simple and seamless. From booking your trip to sharing your feedback, we are here every step of the way to make travel easy and enjoyable.
Find the best flights and hotels with ease. Choose your options, secure your booking, and get ready for your next adventure.
Relax and enjoy your journey knowing everything was arranged smoothly, from booking to support along the way.
Tell us how we did! Your honest review helps other travellers and allows us to improve our service for you.
eDreams is trusted by thousands on Trustpilot for offering competitive prices and responsive support that resolves issues efficiently. Discover what travellers are saying:
Have you booked with eDreams recently? We would love to hear from you! Your review can help other travelers make informed decisions and it helps us keep doing what we do best.
Go directly to the eDreams Trustpilot profile. This page collects all customer feedback in one place, making it easy to share your thoughts.
Usually located near the top of the page. Clicking this will open a simple review form for you to fill in.
With five being the highest. Then, write about your journey with eDreams — was the booking process smooth? Did you find good prices? How was the customer service?
Your feedback is then published for others to read and helps us continue providing excellent service.
At eDreams, we are committed to providing a professional, efficient, and economical approach to global travel. We believe the most authentic way to evaluate our performance is through the direct insights of our passengers. We have integrated recent feedback from SmartCustomer to offer an objective perspective on how travelers worldwide value our booking services and support.
eDreams is recognized by thousands on SmartCustomer for providing market-leading rates and a dedicated support team that handles inquiries effectively. See the latest feedback from our global travel community:
Have you recently traveled with eDreams? We value your input! Your insights assist fellow travelers in making informed choices and allow us to refine our services.
Go directly to the eDreams SmartCustomer profile. This platform centralizes all client feedback, providing a comprehensive view of our global service.
This button is located at the top of the company profile. Clicking it will prompt a straightforward form for your comments.
Select a rating from one to five stars based on your satisfaction. We encourage you to detail your journey, was the interface user-friendly? Were the rates competitive? Did our support team meet your expectations?
Once you have reviewed your entry, click submit. Your testimonial will be published for the community and will directly contribute to our ongoing service improvements.
Take a quick look at why booking with eDreams is worth it, here are the key benefits at a glance.
Yes, eDreams is legit, and it is safe to buy flights on eDreams. It is part of eDreams ODIGEO, which is one of the world's largest online travel companies. While users may encounter occasional issues or have varying experiences, as with any large travel platform, eDreams is a legitimate business that facilitates travel bookings. Millions of users book flights, hotels, and other travel services through eDreams each year.
To determine the legitimacy of a flight website:
Secure Connection: Look for "HTTPS" in the website address.
Contact Information: Ensure a physical address, phone number, and email are clearly provided.
Online Reviews: Consult reviews from reputable sources like eDreams Trustpilot reviews.
IATA Accreditation: For travel agencies, verify their accreditation from the International Air Transport Association (IATA).
Yes, eDreams is an IATA Accredited Agent, meaning we have been recognized by the International Air Transport Association for meeting their standards of financial security and professional competence in the sale of air tickets. This accreditation allows us to ticket on behalf of virtually all major airlines worldwide.
Yes, complying with the EU Directive on Package Travel and linked travel arrangements, eDreams holds different protections, which cover, in case of that the travel services cannot be provided due to the travel agency insolvency, the refund of the package price or well the traveler's repatriation, in case that the return transportation is included in the package.
You can contact eDreams through various channels, whether you have an existing booking or not. For specific contact information tailored to your situation, please visit: https://www.edreams.com/customer-service/, and click on “Contact options”. In this page we provide details for different contact methods.
Find our refund policy and check all your options at https://www.edreams.com/travel/support-area/. Once on that page, click “Refunds”.