CSR, Tech Support and Sales teams are on holiday from 10-14 August 2026. 3CX will observe a brief shutdown period from Monday 10 to Friday 14 August 2026. During this time, our Customer Service, Technical Support and Sales teams will be limited as staff take a short summer break. Our Accounting department will be unavailable during this period. This applies to all channels of c [...]
Connect AI assistants, deploy dedicated AI infrastructure, build real-time voice applications and gain more control over administration, privacy and integrations. V20 Update 10 Alpha makes 3CX a more open and programmable business communications platform. Rather than simply adding new AI features, this release enables external AI assistants, programmable voice applications and [...]
Get call details, summaries and transcripts by email. 3CX V20 Update 9 introduces a new feature for AI Agents: Send Email. This allows AI Receptionists and AI Personal Assistants to send an email with key call details when a call is blocked, screened or disconnected based on your AI Agent settings. The email includes caller details, an AI-generated summary and the full transcri [...]
Move your extension and account automatically. Windows Softphone V5.7 makes it easier to move from the legacy 3CX Desktop App. On first launch, the Softphone checks whether the Desktop App is installed on the same Windows PC. If a valid configuration is found and the stored 3CX server is reachable, users can migrate with one click. The extension and your account details are car [...]
Firmware updates for Yealink & Fanvil. The latest IP Phone firmware updates for Yealink & Fanvil have been released and are fully tested with V20. These updates come with several bug fixes. Please see the release notes for Yealink and Fanvil. Firmware Updates for V20 Yealink T41U (108.87.0.26) T42U (108.87.0.26) T43U (108.87.0.26) T44U (108.87.0.26) T44W (108.87.0.26) T [...]
Prepare your knowledge base for faster, more accurate AI retrieval. Your AI Agent is only as good as the information it can find. When setting up an AI Agent, one of the biggest challenges is preparing the knowledge sources it will use. Traditional formats such as PDFs, Word documents, spreadsheets and presentations are designed for people to read. They’re not always easy for A [...]
3CX ranks among the top 5% of over 100,000 products! 3CX has been named a Category Leader by SourceForge for Summer 2026, continuing its strong run of industry recognition this year. The award places 3CX among the top 5% of more than 100,000 products listed on the SourceForge platform. Determined entirely by verified user reviews only, the award reflects high levels of customer [...]
Performance and stability upgrades, component updates and a new base OS. Keeping SBCs secure and up to date is essential for maintaining reliable connectivity between remote IP phones and your 3CX system. This update brings you refreshed components, several stability improvements, and introduces automatic Linux OS updates. New SBC Beta for Windows and Debian 12 Updated Componen [...]
Recognizing our most helpful community members. 3CX Forum continues to be an important space for our community to exchange knowledge, ask questions and help each other get the most out of 3CX. With more than 160,000 international members and 70,000 national forum members, the forum brings together Partners, customers and 3CX users from around the world. During Q2, our community [...]
50% savings on Hosted by 3CX for new 16SC+ AI Edition licenses. Managing your own communications platform doesn't stop once it's deployed. IT teams are expected to monitor security advisories, apply operating system patches, maintain web servers, respond to emerging vulnerabilities, manage backups and ensure the platform remains available around the clock. Recent industry secur [...]