Terms of Use

Welcome to Wald!

These Terms of Use apply to your use of Wald's AI services, along with any associated software applications and website (all together, “Services”). These Terms form an agreement between you or the organization that you represent (“you”, “your”, “Customer”) and Wald, Inc., a Delaware company (“we”, “us”, “our”). You affirm that you possess the legal capacity to enter into contracts, and if you are agreeing to these Terms on behalf of an entity, you confirm that you have the authority to legally bind that entity.

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Services

1. Overview

• Inputs: Upon receiving your input or content, including uploaded documents (“Prompts”), we generate a sanitized version of these Prompts (“Sanitized Prompts”) by removing sensitive data from Prompts using our proprietary data sanitization techniques.
• Outputs: We send Sanitized Prompts to external large language models (LLMs) and/or a private instance of an open-source LLM model to generate responses (“Outputs”, and together with Prompts and Sanitized Prompts, “Customer Content”) for our customers. Our dual approach allows us to leverage the strengths of various models to generate the most accurate and relevant Outputs based on the Sanitized Prompts.
• We reserve the right to modify or update our Services as necessary to enhance performance, provided such changes do not materially decrease the functionality or security of our Services.
• The information provided when using Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

2. Use of Services

We grant you a non-exclusive, limited right to access and use Services during the term of your subscription. You are responsible for what you post or upload in your Prompts.

3. Responsibilities

You must provide accurate and up-to-date account information. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of Services. You are responsible for all activities that occur under your account. You may not make account access credentials available to third parties, share individual login credentials between multiple users on an account, or resell or lease access to your account. You will promptly notify us if you become aware of any unauthorized access to or use of your account or our Services. Further, you are solely responsible for (a) all use of Services associated with your account; (b) maintaining the confidentiality of your account names and passwords; (c) using Services for lawful purposes only and subject to these Terms; and (d) obtaining any rights, permissions, or consents necessary for the lawful use of Customer Content and the Services. Finally, you agree that we are not liable for any losses incurred as a result of a third party's use of your account, regardless of whether such use is with or without your knowledge and consent.

4. Limitations

It is your responsibility to independently evaluate whether Sanitized Prompts and Outputs are appropriate for each of your use cases, including where human or professional review is appropriate, before using or sharing Sanitized Prompts or Outputs. You acknowledge, and agree to notify your end users that factual assertions in Outputs should not be relied upon without independently checking for accuracy, as they may be false, incomplete, inaccurate, unoriginal, or misleading. You further acknowledge that due to the nature of artificial intelligence generally, Sanitized Prompts and Outputs may be inaccurate, incomplete, and similar or even identical to outputs others receive and that they may also contain content inconsistent with our views.

5. Feedback

If you provide us with any feedback regarding our Services including ideas, suggestions, ratings, and/or reporting of any issues (collectively, “Feedback”), we may use such Feedback freely at our own risk and without any obligation to you. For clarity, we shall not be obligated to pay any compensation for any Feedback or to respond to such Feedback. Your Feedback shall not violate any right of third parties or contain libelous or otherwise unlawful, abusive material, or any computer virus or malware that could in any way affect our Services or our website.

6. Data Privacy

If you share personal data or personally identifiable information with us, our Data Processing Addendum under Exhibit A applies and is incorporated herein by reference. Please also read our Privacy Policy. You also acknowledge that, except as described in these Terms, the information you provide to us or that we collect will be used and protected as described in the Privacy Policy.

7. Chatbot

You understand and acknowledge that you are interacting with an interactive AI agent rather than a real human.

Use of External LMs

1. Overview

Use Policies: Our Services utilize external LLMs. We adhere strictly to the commercial terms and use policies of our vendors. By using our Services, you acknowledge that your data, post-sanitization, will be processed by these external LLMs in accordance with their respective terms and policies, as may be updated from time to time by the respective LLM providers, and that you are also responsible to abide by their use policies, which are available at:

• OpenAI
• Anthropic
• Google
• Meta

We may also update our vendors from time to time, in which case we will update our Terms to reflect such changes. If any provision of the external LLMs' use policies is found to be unenforceable or invalid, the remainder of these Terms shall continue in full force and effect.

2. No Liability for External Models

While we take all necessary precautions to sanitize and secure your data, we are not liable for the actual processing of and the Outputs generated by external LLMs once the data has been sanitized by us. If you do not approve of our use of external LLMs, please do not access or use our Services.

Intellectual Property

Except as expressly stated in these Terms, these Terms do not grant either party any rights to the other's content or intellectual property, by implication or otherwise. As between you and us, and to the extent permitted by applicable law and subject to these Terms, you retain all ownership rights in Prompts and Sanitized Prompts. Subject to your compliance with these Terms, we assign to you all of our right, title, and interest—if any—in the Outputs generated as a result of your use of our Services. We may use Sanitized Prompts and/or Outputs to provide, maintain, and improve our Services and to develop other products and services. We will not train our models on any Prompts and we will only use Sanitized Prompts throughout the term of your subscription to our Services. Provided, however, if you provide Feedback to us (through the Services or otherwise) regarding any Customer Content, we may use such Feedback in accordance with Section 1(E).

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in Services. Services contain materials that are proprietary and are protected by intellectual property laws. Except as otherwise expressly provided, none of Services may be copied, reproduced, republished, displayed, transmitted or distributed in any way and nothing on Services shall be construed to confer any license under any of our intellectual property rights, whether by estoppel, implication or otherwise. Any rights not expressly granted in these Terms are reserved by us.

The trademarks, logos, taglines, and service marks displayed with Services (collectively, the “Trademarks”) are registered and unregistered Trademarks of ours and others. The Trademarks may not be used without our prior express written permission. We acknowledge the Trademarks of other organizations for their respective products or services provided with our Services. Other than as provided in these Terms, your use of the Trademarks is strictly prohibited.

Payment and Billing

• Payment of Fees: You are responsible for fees incurred by your account. We reserve the right in the future to change prices upon notice to you, which may be sent by email or directly posted on our website. Your use of Services following such notification or change constitutes your acceptance of any new pricing. All payments shall be in US dollars.
• Third-Party Payment Processor: We use Stripe, Inc. (“Stripe”) as our third party service provider for payment services. By using Services, you agree to be bound by Stripe's Privacy Policy: https://stripe.com/privacy, which may be updated from time to time, and hereby consent and authorize us and Stripe to share any information to the minimum extent necessary to complete your transaction.
• Taxes: Fees do not include any taxes, duties, or assessments that may be owed by you for use of Services (“Taxes”). You are responsible for remitting any necessary withholding Taxes to the relevant authority on a timely basis.
• Billing: Failure to pay us all amounts owed when due may result in suspension or termination of your access to Services. All purchases are non-refundable. You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term.

Changes and Interruptions

We may change, modify, or remove any components or features of Services at any time for any reason at our sole discretion without notice. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of our Services.

We cannot guarantee Services will be available at all times. We may experience technical problems or need to perform regular maintenance related to our Services, resulting in occasional interruptions or delays. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify our Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use our Services during any downtime or discontinuance of our Services.

Termination and Suspension

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you violate any of these Terms. We shall not be liable to you or to any third party for any modification, suspension or termination of our Services.

If we terminate or suspend your account for any reason, you may be prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action.

Termination will not affect any rights or obligations, including the payment of amounts due, which have accrued up to the date of termination or expiration. Upon termination of your account, the provisions that are intended by their nature to survive termination will survive and continue in full force and effect in accordance with their terms, including limitations of liability and disclaimers. Upon termination, we will delete all Customer Content from our systems in accordance with our Privacy Policy, unless we are legally required to retain it.

Third-Party Services and Links

Our Services may use or be used in connection with third-party content, services, or integrations. We do not control or accept responsibility for any loss or damage that may arise from your use of any third-party content, services, and integrations, for which we make no representations or warranties. Your use of any third-party content, services, and integrations is at your own risk and subject to any terms, conditions, or policies (including privacy policies) applicable to such third-party content, services, and integrations.

Fair Use Principles

1. Overview

To ensure reliable access for all subscribers, we monitor aggregate platform usage and reserve the right to take reasonable measures when usage materially exceeds typical customer behavior or creates disproportionate infrastructure costs.

Examples of activity that may trigger review include:

• Automated or programmatic use
• Continuous unattended operation
• Sharing accounts among multiple users
• Use that materially exceeds normal interactive human usage
• Large-scale content generation operations
• Use intended to resell outputs or provide commercial AI services to third parties
• Activity that negatively impacts service performance or availability

2. High-Cost Features

Certain premium features may be subject to separate limits, credits, quotas, or usage controls, including:

• Advanced reasoning models
• Long-context processing
• Deep research workflows
• Agentic tasks
• Image generation
• Video generation
• Other resource-intensive capabilities

Where applicable, such limits will be disclosed within the product.

3. Service Management

If we determine that usage is inconsistent with this Policy, we may:

• Temporarily slow request processing
• Prioritize access for other subscribers during peak demand
• Limit access to specific premium models or features
• Request that the customer move to a higher-tier plan
• Suspend or terminate service for repeated or intentional abuse

We will generally attempt to provide notice before taking action, except where immediate action is necessary to protect platform stability, security, or compliance obligations.

4. No API Replacement

The Service is intended for interactive end-user access and is not designed to function as a substitute for commercial AI API services.

Use of browser automation, bots, scripts, scraping tools, robotic process automation, or similar technologies to generate large volumes of requests may be restricted or prohibited.

5. Provider Requirements

Access to third-party models is subject to the availability, policies, and technical limitations of the underlying model providers. We may modify, replace, or remove specific models or features if required by provider agreements, pricing changes, legal obligations, or operational considerations.

6. Policy Updates

We may update this Fair Use Policy from time to time. Continued use of the Service after an update constitutes acceptance of the revised Policy.

Privacy Policy

We care about data privacy and security. Please review our Privacy Policy. By using our Services, you agree to be bound by our Privacy Policy, which is incorporated into these Terms. Please be advised that our Services are hosted in the United States. If you access Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of our Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.

Disputes

• Disputes: In the event of a dispute, claim or controversy relating to these Terms (“Dispute”), the parties will first attempt in good faith to informally resolve the matter. The party raising the Dispute must notify the other party (“Dispute Notice”), who will have 15 days from the date of delivery of the Dispute Notice to propose a time for the parties to meet with appropriately leveled executives to attempt to resolve the Dispute. If the parties have not resolved the dispute within 60 days of delivery of the Dispute Notice, either party may seek to resolve the dispute through arbitration as stated below.
• Arbitration: If the parties are unable to resolve Dispute through informal discussions, the Dispute (except those expressly excluded below) will be finally and exclusively resolved by binding arbitration. EACH PARTY AGREES THEY ARE WAIVING THE RIGHT TO A TRIAL BY JURY, AND THE RIGHT TO JOIN AND PARTICIPATE IN A CLASS ACTION, TO THE FULLEST EXTENT PERMITTED UNDER THE LAW IN CONNECTION WITH THESE TERMS. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (AAA) and, where appropriate, the AAA's Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”). Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The independent, expert arbitrator will make a decision in writing. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in Santa Clara, California. Except as otherwise provided herein, the parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.
  
  • Jurisdiction: If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in Santa Clara, California, and the parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Terms. If this provision is found to be illegal or unenforceable, then neither party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the parties agree to submit to the personal jurisdiction of that court.
  • Exclusions: The parties further agree that the following Disputes are not subject to the above provisions concerning binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.
  • Confidentiality: The arbitrator shall honor all evidentiary privileges recognized at law, and shall enter orders as appropriate in order to protect the parties’ trade secrets or confidential information. The parties agree to maintain either party’s trade secrets or proprietary business information as confidential and to protect the confidentiality of any other information (such as private customer information) that is legally protected from disclosure. However, we may each disclose these matters, in confidence, to our respective accountants, auditors, and insurance providers.