We ask that all items be returned to us within 30 days of your order dispatch date, in perfect saleable condition with tags attached. 

• All items must be returned new, unused and in original MORI packaging (excluding gift-packaged items). 
• If the item was a gift, we’ll issue a gift card to the email address of your choosing for the value paid.
• MORI can only accept back whole items. Please note, sets, multipacks etc are considered one and cannot be partially returned.
• To ensure we handle every return with fairness, we cannot accept a return or exchange for the following items: Underwear, Face masks.

Returns that do not meet our policy will not be accepted and will be sent back to the customer. Once received by our warehouse, returned items are processed within 10-14 working days.

Please note delivery fees are non-refundable.

Each order needs to be returned separately linked to its original order to be correctly processed. Without proof of the return, MORI is not liable for any missing returns or refunds.

MORI does offer exchanges. To process an exchange, please click here.

Please note that Exchange stock is not reserved. If MORI were to sell out of the selected item a member of our customer care team will contact you with alternatives.

If you have received a damaged or incorrect item, please contact our Customer Care team via Live Chat or email hello@babymori.com. We require a photo of the damaged or incorrectly shipped product along with your order number.

To ensure we handle every return with fairness, we cannot accept a return or exchange for the following items:

- Gift notes
- Gift packaging
- Final Sale items are non-refundable.

MORI can only accept back whole items.
Please note, that sets, multipacks, etc. are considered one and cannot be partially returned.