Gate One

We're hiring! Interested in joining a global consultancy specialising in growth transformation design and delivery? We help leaders across the private and public sector build one transformation architecture so that strategy, organisation and delivery move as a single system. ➡️Senior Consultant, Change & Transformation, London: https://okt.to/AvfkdK ➡️Consultant, London: https://okt.to/syWEHa ➡️Principal, Customer Strategy & Marketing Transformation, New York: https://okt.to/lY0Phj

Last week, the Gate One Ireland team hosted senior leaders from organisations across Ireland for a Transformation Leaders Exchange focused on the findings from our 2026 Transformation Index report. The discussion explored the challenge many organisations are facing today, including how to balance the demands of running today's business whilst building tomorrow's. From leadership and culture to AI and innovation, one theme clearly stood out. Successful transformation is about more than technology alone; it's about creating the conditions to adapt, deliver and grow in an increasingly complex environment. An important conversation, and one we're seeing play out across organisations globally. A huge thank you to everyone who joined us for such a thoughtful discussion! If you'd like to learn more about our Transformation Index findings, or what the insights could mean for your organisation, we'd love to continue the conversation.

We're delighted to announce the promotion of Fiona Quinn and Mohammad E. to Partner, here at Gate One. Their appointments recognise the impact they've made for our clients, the growth of our Life Sciences, Financial Services and Insurance practices in addition to their contributions to our culture and leadership. Congratulations! Read more about Fiona and Mohammad's expertise and ambitions for the future of Gate One here: https://lnkd.in/eZ4Ni9Cf

What if every guest journey could adapt in real time? In this video, Tej Savani looks at how AI is helping hotel operators move from one-size-fits-all experiences to personalised interactions that respond to guest preferences and context across every stage of the journey. From predictive offers and tailored recommendations to personalised win-back campaigns, AI is redefining what's possible in hospitality. Listen to Tej's insights below and for the full article, take a look here: https://lnkd.in/eSWWX-KM

While the AI landscape continues to evolve, the challenge of turning experimentation into measurable business impact remains constant, making conversations like this increasingly relevant. In this edition of our In the Spotlight series, Ed Sant'Anna sits down with Amin Mrini, CDO of Subscription Services at Informa, to explore what it really takes to move beyond AI experimentation and deliver measurable impact at scale. Their discussion cuts through the hype to focus on the practical realities of AI adoption, from creating solutions people genuinely use, to scaling successfully and leading transformation effectively. A valuable watch for leaders looking to turn their AI ambition into strong business results. Watch the full conversation here: https://okt.to/tB596F

At Gate One, we help organisations turn ambition into meaningful change by aligning strategy, organisation and delivery as one system. That starts with our people. A huge congratulations to all our newly promoted colleagues across Specialist Functions, Consultant, Senior Consultant, Manager, Principal and Client Director roles. This week's presentations were a powerful reminder of the talent and impact across our business. Your achievements reflect the expertise and collaboration that help our clients turn ambitious strategies into lasting results. We look forward to seeing what you'll achieve next! #AltogetherMore #MeaningfulChange #ConsultingExcellence

What does it take to scale transformation without increasing risk? As part of our In the Spotlight video series, Mohammad E. speaks with Leah Berwick, Head of Revenue Operations at CFC, about how CFC successfully de-risked a major CRM transformation while continuing to scale at pace. Together, they explore the role of partnership in transformation success and the practical lessons learned from delivering growth in a fast-moving insurance business. Find out: ➡️ How CFC approached CRM transformation in a way that reduced risk and strengthened broker engagement during a period of rapid growth. ➡️ How the right people and team were critical for de-risking the project. ➡️ Preparing for the opportunities AI presents across the insurance sector on a global level. ➡️ Lessons for transformation leaders on scaling successfully and bringing people on the journey. Watch the full video here: https://lnkd.in/eZW4u8Bc

Building stronger communities starts with simple acts of connection. That's exactly what the Gate One France team experienced while volunteering with Les Petites Cantines, a non-profit dedicated to bringing people together through shared cooking and meals. Working alongside volunteers and local residents, the team helped prepare and serve meals, experiencing first-hand how shared experiences can strengthen community ties and combat isolation. A huge thank you to everyone at Les Petites Cantines for welcoming us and to all those who took part!

Great to kick off CX Exchange Travel & Hospitality UK last week with Suzi Bentley Tanner on the panel. From smarter workflows to more seamless customer journeys, the panel explored how AI can elevate travel and hospitality experiences without losing the human connection that builds trust and loyalty. A thought-provoking conversation, with some great perspectives from across the travel and hospitality industry!

"Customers will tolerate complexity far more than they'll tolerate uncertainty or poor communication." It's a simple point, but one that's often overlooked when organisations focus solely on speeding up processes or digitising journeys. As 🚀 Kellie Hill ENFJ-T discusses in this latest article, improving experiences doesn't always require large-scale transformation programmes. Often, the greatest impact comes from improving continuity and communicating more effectively at key moments in the customer journey. For more key actions, read the full article here: https://okt.to/Fir5XU