Company activity

Updated 18 hours ago

This page gives you a detailed overview of how Smilodox has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.

Claimed their Trustpilot profile: June 2020.

Confirmed details

Proof of identity

Proof of identity of a user associated with this account

Contact details

Google My Business account verified and synced

Bank account

Bank account registered during subscription process

Asks their customers for reviews — whether positive or negative.

Review sources

Where reviews have come from for the past 12 months

Organic

786

Verified

50

Invited

104

Redirected

0


Total reviews from the past 12 months

940

Star distribution by review source

How star ratings differ by review source from the past 12 months

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Reviews over time

How Smilodox got its reviews in the past 12 months

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Oct-DecJan-MarApr-JunJul-Sept

New reviews by star rating

How many new reviews (distributed by star rating) Smilodox got each month in the past 12 months

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Oct-DecJan-MarApr-JunJul-Sept

Reply behavior

How Smilodox replied to negative reviews in the past 12 months

  • Typically replies to negative reviews in 1 month or less.

  • Has replied to 94% of their negative reviews.

Smilodox’s flagging activity

How frequently Smilodox flagged their reviews in the past 12 months

What's a flagged review?

  • Smilodox may flag a review if they think it's in breach of Trustpilot's guidelines.

  • Smilodox selects the reason(s) they're flagging the review, so we know what to investigate.

  • We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).

  • Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.

  • If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.

  • Smilodox flagged 247 of their reviews a total of 247 times.
  • Less than 1% of the flagged reviews were flagged for invalid reasons.

Distribution of flagged reviews by star rating

5-star

0

0%

4-star

0

0%

3-star

20

8%

2-star

47

19%

1-star

180

73%

What happened to the 247 flagged reviews from the past 12 months?

Reviews still online on trustpilot.com

21

Reviews removed from trustpilot.com

226

Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by Smilodox

2

Reviewer resolved the breach of Trustpilot's guidelines

19

Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines

226

Reviewer didn't resolve the breach of Trustpilot's guidelines

0