Förebygg Reviews 

Great service an great customer support
The agent delivered a very clear message in a professional and friendly way which is a unique combination.
When I asked to switch from paper based invoice to electronic one he welcomed and helped me to do that in few seconds, also show good awareness of sustainability culture. And wished me happy Christmas and new year.

Just really weird. I do not have a good feeling about them. They first lied about how much their service coast and then switch it later and cant give you a transcription of your call. But the primary thing is that they cant take no for an answer and just make up a bunch of bullshit scenarios that do not even exist. They hang up several times during your call and every time they call back with a completely different one. They try do diminish you over the phone just because they dont get as they want…. Only once I had a really nice girl that actually listened to me and helped me with my case.

Ludvig answerd my call he spoke perfect English and sounded sincere and helpful.

Thank you Ludvig you really assisted me correctly this morning..
Nice jobb…

This review was originally left in September, but Forebygg reported my review and even after I sent invoices as evidence of my business with Forebygg, Trustpilot simply ignored the evidence, ghosted me and deleted the review.

And despite me making it clear that I want nothing to do with the company anymore, they kept pressing me for my private information by flagging my review claiming it's not genuine.

Luckily, after a very long wait Trustpilot has finally reinstated this review so that I can warn people about this company's shady business.

My original review follows, edited to be more detailed and to hopefully prepare people in case they get called by this company:

Their primary service is to aggregate events on your personnummer (Your national ID Number) that come from sources that are already available for free, and they usually arrive by letter unlike Forebygg's notifications.

Furthermore, during their attempts to get you to sign up to their services, not only do their calls drag on and on in an effort to whittle you down until you agree (the first time they called me and sold me on their useless service they harped on and on with their fearmongering about identity theft for about 15 minutes), they also constantly upsell new customers on useless services, meaning the price you pay is always higher than the price they first offer you.
Additionally, when they call you for any reason, they do so using a hidden number meaning you can't even know it's them calling. They also only offer customer support through their phone line and hide their support e-mail address, making the process of shutting your account down tedious and intimidating for anyone who has issues with phone calls for any reason.

In short, stay the hell away from Forebygg.

After dealing with a aggressive seller I decided to call back and cancel the subscription. Getting any help from the costumer service was difficult at best and when my call Finally got answered the lady was very aggressive and pushed hard for me to keep it, offering better price and when I insisted on cancelling she got upset. Overall it's been a negative experience.
Stay away, for your mental health if nothing else. Any contact with this company will result in lesser IQ.

I got contacted by Kevin from Förebygg today to ask if all was working according my wishes, and explained a bit more about the fire alarm which we still need to install:-). He also had noticed that I had a complaint in the past about the short time I got after receiving the package and end date that one could send back if in doubt. That was then not so clear to me. He will work with my feedback and we got a little compensation in return. We are pleased with their product and happy with the customer service we experienced today and in the past! Well done Kevin!

I was contacted by Benjamin Andersson to receive a gift that I won through a competition at Refunder.se.

I am very pleased with our communication and he showed exceptional professionalism, patience, knowledge of his job and a good spirit. He surely put a smile on my face and made me feel sure from the very beginning that the call was from a legit company and not yet another annoying spam.

I haven't tried my gift yet but if Förebyggs services are as good as their customer service, then I would recommend them wholeheartedly.

Had an offer over the phone for 1 year insurance but when I tried to cancel it a year later it turns out that they tricked me to sign 3 years. The seller said 12 months when we discussed and in the recording he said 36 months, fraud!!

The service it self is barely ok, they alarm sometimes 1 or 2 days after events that they should warn about directly , paid almost 20000sek for 3 years totally for a useless service.

Update:
Förebygg tried to remove my review claiming that it’s not genuine, horrible.
Now the review is verified.

Stay away from this company.

Such a lovely woman who was professional as well as personal. I felt well taken care of by someone who cared. She was clear and easy to follow!
Best in the test‼️

Kevin is very nice and the same time very professional.He was very helpful and found the solution for me.Thank you
Mhv.
Malgorzata Kupidura

Amazing experience in dealing with these guys - extremely professional and polite customer service!

The most terrible way I have ever been treated by a salesperson on a phone! I said no many times, the salesman raised his voice and turned very aggressive. We had almost a 10 minute long argument during which he said many inappropriate things and simply refused to take no for an answer. This was our second phone call. After the first call I wanted to check if his assumptions were true or not, they were not.
He called me back many times until I answered. I started the phone call by declining his offer. Still he kept on pushing me.
I could have hung up the phone but I did not want to just sit there and be assaulted like that. I also wanted to make sure that he will never call me again and that I would have nothing to do with this company.

DO NOT TRUST THIS COMPANY!!!

Jag vill uppmärksamma ert super trevliga och hjälpsamma beteende. Jag minns inte riktigt vad du hette men jag vill tacka dig som hjälpte mig idag med mitt ärende gällande min faktura och medlemskap som jag tvingades att behålla under en viss tid för att jag var utomlands och fast i ett land på grund av Corona. Jag hade svårt att kontakta er när jag var utomlands och bad min fru att betala fakturorna tills jag kommer tillbaka. 14 dagar hade redan gått och jag hade bindningstid i 24 månader men tack vare dig lyckades du hjälpa mig att avsluta medlemskapet som jag inte hann ringa upp er själv för att avsluta det. Tack för all hjälp och förståelse.

I want to pay attention to your super nice and helpful behavior. I don't really remember what was the agent for customer service name, but I want to thank who helped me today with my case regarding my invoice and membership which I was forced to keep for a certain time because I was abroad and stuck in another country because of Corona. I had trouble contacting you when I was abroad and asked my wife to pay the invoices until I come back. 14 days had already passed and I had a binding period of 24 months but thanks to you, you managed to help me end the membership.
Thanks for all the help and understanding.

Regards,
Hassan