Contact The Berkey Customer Support Team

Need help with your Berkey® water filter, replacement filters, accessories, or an order placed on TheBerkey.com? Our customer support team can help with product selection, compatibility, existing orders, and common questions about the Berkey® system.

TheBerkey.com has been an Authorized Berkey® Dealer since 2016. We can assist with products purchased from TheBerkey.com, as well as with general questions about choosing a Berkey® system, replacement filter compatibility, and accessories.

What Can We Help With?

• Order assistance – Questions about an order placed on TheBerkey.com, order status, shipping, or an item you received.
• Choosing a Berkey® system – Help comparing capacities and finding a system that fits your household and countertop space.
• Replacement filters – Guidance on current filter options and compatibility with your Berkey® system.
• Phoenix Gravity Filter Elements – Questions about compatibility, specifications, testing, and current replacement options.
• Berkey PF-2® Elements – Help with compatibility and the correct quantity for your filter configuration.
• Replacement parts and accessories – Assistance identifying spigots, washers, blocking plugs, stands, priming tools, and other Berkey® components.
• Product guidance – Questions about system capacity, setup, maintenance, and specifications.
• Damaged, defective, or incorrect items – Assistance when there is a problem with an item received from TheBerkey.com.

Find the Right Product or Answer

If you are still deciding which system, replacement filter, or accessory you need, these resources may answer your question immediately:

Questions About an Existing Order?

If you are contacting us about an order from TheBerkey.com, please include your order number and the email address used when placing the order. This helps us locate your purchase more quickly.

For shipping, return, damaged-item, or warranty questions, please review our current Policies & Warranty page for applicable requirements and instructions.

Business Information

Send Us a Message

Complete the contact form below and provide as much relevant information as possible. For an existing order, include your order number and the email address used at checkout. A member of our customer support team will review your message and respond as soon as possible during business hours.