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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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30 Products for "customization" with 2 filters applied:

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  • 1
    Storylane

    Storylane

    Storylane

    Easily bring together product screens, guided tooltips, and videos to convert your customers. Create an engaging "try before you buy" experience with a product tour for your customers. Learn how they interact with it, to engage better. Share personalized demos with your prospects aligned to their persona or vertical. Empower your champion to get buy-in within their org. See your deals close faster than ever before. Create a library of interactive product walkthroughs, to help your customers get...
    3 Ratings
    Starting Price: $50 per user per month
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  • 2
    Elvance

    Elvance

    Elvance

    Elvance provides intelligent opportunity management tools & deep insights to drive more accurate forecasting, ROI and collaboration. Native to Salesforce, Elvance captures the influential factors through AI scorecards to increase win rate, accelerate revenue and improve customer experience when solution selling. Maximize your opportunities by bringing your sales cycle closer to your customers. Elvance is 100% Salesforce native enabling you to obtain deeper insights into your existing...
    1 Rating
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  • 3
    Success

    Success

    Success

    Success provides all the functions that you need to run successful Proof of Concepts. Collaborate with internal teams and customers without any friction. Make it easy for yourself and your customers to participate in POCs. Be on top of the POCs by getting continuous visibility and clarity. Steer POCs in the right direction before it’s too late. Provide your customers best POC experience. Collaborate with internal teams & customers, all within success. Standardize your POCs across...
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  • 4
    Shark Finesse

    Shark Finesse

    Shark Finesse

    Shark Finesse is an AI‑powered value engagement platform that standardizes and simplifies the creation, management, and delivery of customer‑focused business cases across the entire sales cycle. Its flagship SharkSense AI engine automates the groundwork of value engineering by mapping relationships between your solution offerings and desired customer outcomes, then guiding collaborative sessions that bring clarity and speed to business case development. Delivered as an enterprise‑grade cloud...
    Starting Price: $3,287.47 per year
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  • 5
    CloudShare

    CloudShare

    CloudShare

    CloudShare is the most powerful solution for hands-on software experiences. From sales demos and POCs, to customer and employee training, certification, and testing, our virtual environments are completely customizable and allow the end-user to experiment with your software in a safe environment that mimics their own, thus enabling the most effective experiences. CloudShare’s Business Acceleration platform enables some of the world’s top brands to accelerate their entire customer journey...
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  • 6
    Tolstoy

    Tolstoy

    Tolstoy

    Drive engagement and action with video branching. Tolstoy’s simple, easy-to-use, interactive video platform steers viewers to the right content for them. Viewers respond to your Tolstoys with choices, text and video messages, contact information, and more. Each response is a way for you to deeply understand your market and tailor your messaging. Understand your customers better through their responses. Tolstoy seamlessly integrates with your existing marketing tools and workflows...
    Starting Price: $10 per month
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  • 7
    Demodesk

    Demodesk

    Demodesk

    Demodesk is the #1 customer meeting platform for sales and success teams. We empower customer-facing reps to become top performers – by guiding them in real-time, automating non-selling tasks and engaging customers on a whole new level. Demodesk automatically loads the perfect playbook into every customer meeting – guiding reps with the right slides or web apps to present, talk tracks and battle cards on the spot. Sales teams can automate non-selling tasks from scheduling, meeting...
    3 Ratings
    Starting Price: $49/month/user
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  • 8
    optivalue.ai

    optivalue.ai

    optivalue.ai

    Cut response times by up to 90%. Optivalue.ai automates information discovery and drafting, freeing experts for the high-impact personalization that wins bids. It acts as an expert librarian for your knowledge base. Submit a questionnaire and get a complete, source-verified draft in minutes. Every answer is a verified fact, with precise source citations (document, page, date) for perfect traceability. You don't just answer correctly—you prove it. It's an engine of progress for your...
    3 Ratings
    Starting Price: Free
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  • 9
    Demostack

    Demostack

    Demostack

    Deliver tailored demos that drive discovery, build connection, and win more business. Demostack is the only demo environment solution that gives revenue teams complete ownership, customization, and insight over demoing product. Product teams can focus on building great product instead of managing demo environments. Revenue teams (sales, marketing, customer success, partnerships) become empowered to share product stories that connect, drive conversations forward, and accelerate revenue growth...
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  • 10
    Reprise

    Reprise

    Reprise

    Product and engineering teams have a mandate to build product for real customer usage. If a feature takes 15 minutes to set up but keeps a customer happy for 5 years, that’s a good tradeoff. Sales and marketing teams have a different mandate. Their prospects want to see the “ah-ha” moments of the product without spending those 15 minutes. And most sales or marketing teams do not have the dedicated engineering resources to create (or maintain!) a specialized demo version of the product...
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  • 11
    Opine

    Opine

    Opine

    Opine is the AI‑powered presales and post‑sales OS your solutions engineers will fall in love with, the only platform that lets your sales and customer engineers plan, execute, and automate their work in one place, reducing admin tasks and enhancing visibility. With its modular workbench, featuring deals, customers, evaluations, playbooks, requests, and trends, Opine centralizes every aspect of the presales lifecycle, turns deals into auto‑tracked projects, synchronizes opportunities from your...
    Starting Price: $89 per month
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  • 12
    Attio

    Attio

    Attio

    CRM is the most-used B2B technology on the planet. It’s also the most backwards — running on a software model that was built over 20 years ago and hasn’t changed since. The status quo of the CRM market is unacceptable. Millions of businesses across the world are stuck with software that is inflexible, hard to use, or extremely expensive and time consuming to customize. Attio’s mission is to reinvent CRM from the ground up for the next generation of business. We’re building a new platform...
    Starting Price: $0
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  • 13
    ScreenSpace

    ScreenSpace

    ScreenSpace

    ScreenSpace is an immersive web experience that can be embedded or shared throughout the buyer journey – like a video. But unlike video, our video-game technology lets GTM teams... • Break the constraints of one-dimensional media like websites, demos, videos, tours, and decks by • Blending rich marketing content, hands-on product walkthoughs, compelling visuals, and adaptive narratives • Into an all-new form of experiential storytelling. Designed to help you emotionally...
    Starting Price: $80/mo
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  • 14
    Demoboost

    Demoboost

    Demoboost

    Use demos as a fresh, engaging asset in your campaigns or on your website, to drive more qualified leads & deliver higher ROI. Get more responses & book more meetings, by reaching out to prospects with tailored demos. Save time on demo prep & delivery, and win more deals by engaging your opportunities with error-free, personalized demos, clickable follow-ups and tracking customer activity. Delight your customers and employees with friendly & hands-on training material, which also enables you...
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  • 15
    Navattic

    Navattic

    Navattic

    Instantly build, customize and share interactive product demos that convert. Create a pixel-perfect frontend copy of your existing demo environment, no engineering required. Turn your app into an interactive story with product demos created through our no-code flow builder. Edit text, elements and images to tell a compelling product story. Share the link to your product demo via email or embed directly on your website. Embed product tours on your website. Try a new CTA that will engage...
    Starting Price: $500 per month
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  • 16
    DemoBlox

    DemoBlox

    DemoBlox

    ..., the environment you rely on to sell your product looks like the beginning of a bad episode of Hoarders. Or worse, you demo a completely blank canvas of a product. Easily tell winning, product-led stories with accurate, realistic, in-app data that backs you up. DemoBlox is the only solution that lets you customize your demo environment, the on-the-fly, with complete metrics, full dashboards, reports, and more, as fast as you can snap your fingers.
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  • 17
    Gondola

    Gondola

    Gondola.ai

    ... methodology to win new customers. Gondola helps systematize that methodology and provide guidance to your sellers in real-time so they can better understand their customer's pain and drive the deal forward. Always stay on top of your pipeline and ensure it's up to date, at any given moment. Add any internal colleagues to your sales call and run it collaboratively with ease. Demoing with an SC, we can support it. Bringing in your leader to help with negotiation, we got your back.
    Starting Price: $55 per month
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  • 18
    Instant Demo

    Instant Demo

    Instant Demo

    ... can be synced with your CRM or other marketing software. With lots of unique interactions, you can easily build an immersive demo. You can request to be notified immediately if someone selects a specific answer. A user can hop on in real time to join the chat and take over. In addition to supporting videos and pictures, we let you interact with custom APIs to bring dynamic content into the chat.
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  • 19
    Consensus

    Consensus

    Consensus

    Buying software is broken. Buyers want to evaluate and decide quickly, getting results. But traditional selling frustrates buyers, leaving revenue teams guessing how to increase deal size, win more, and shorten sales cycles. Consensus fixes that. Our Product Experience Platform empowers revenue teams to transform buying journeys into easy, interactive product experiences. Revenue teams meet buyers where they are with the right product experiences to satisfy each buyer’s need to understand...
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    64 Ratings
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  • 20
    Heropa

    Heropa

    Heropa

    ..., POCs and trials, giving prospective customers hands-on experience with your software. Heropa provides access to environments that simulate production environments, combined with training material, to give learners a hands-on learning experience. Customizable dashboards and detailed analytics offer meaningful insights into user engagement with labs. You only pay for what you use, and scale without limits. We have points of presence globally so performance is guaranteed.
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  • 21
    Walnut

    Walnut

    Walnut.io

    Walnut is the new way to manage your sales team's demo experience. The demo phase is one of the most crucial steps in any B2B company sales process. It requires a huge amount of time and resources, and demo insights are still considered a blind spot. Walnut demo editor is a game-changer. Customize everything, personalize your demo from A-to-Z and eliminate the dependency on other teams. Increase consistency, create tailored and consistent storylines for each of your audiences’ demos. Collect...
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  • 22
    Prelay

    Prelay

    Prelay

    Prelay's team selling software enables your revenue team and its internal stakeholders to work together more effectively. With Prelay, deal coordination is organized within one purpose-built platform integrated with other key software instead of spread across multiple disjointed collaboration tools without any centralized tracking, oversight, or learnings. Prelay's core use cases ensure there is clear visibility and alignment across the deal execution cycle. Our team selling software...
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  • 23
    Saleo

    Saleo

    Saleo

    ... with data-complete live demo environments. Personalize every element of your own demo environment to best reflect buyer requirements. Create data-complete demos in your own live environment with complete control over graphs, text, tables, images, and icons. Deployable in seconds with no coding required. Sales engineers should be selling software, not spending hours configuring a demo environment. Help your solutions consultants build a custom demo in minutes.
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  • 24
    SmartCue

    SmartCue

    SmartCue

    ... and relevant to your prospect. During virtual presentations, these cues are visible ONLY to you, not to your clients. You present a personalized, interactive & tailored demo, and the customer leaves satisfied & primed to convert. Sales reps can send real-time market feedback to your product & sales team right after the demo so teams can be nimble responding to market needs!
    Starting Price: $99 per user per month
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  • 25
    Snackwyze

    Snackwyze

    Snackwyze

    ... to manage links better, download them as an .mp4 video or even a PDF and embed them on other websites just like YouTube. It does not get easier than that. You can customize and share demos with your prospects using the self-service demo automation module. Simply drag and drop the demos you want to include, categorize them for simplicity and share from within the platform.
    Starting Price: $49 per user per month
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  • 26
    Demostory

    Demostory

    Demostory

    Eliminate the need to log in and out, jump between browser windows, and save the entire demo! Demostory is a browser built on the Chrome platform that incorporates all of the best technical features that aid the live demo experience. Save different demo setups as shortcuts and launch with one click. The Demostory browser will save your entire demo including tab colors, tab names, order, URLs, usernames, and passwords. Edit tab names and colors to provide visual cues to your audience. Make it...
    1 Rating
    Starting Price: $300 per year
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  • 27
    Hub

    Hub

    Hub

    Orchestrate your daily presales work. Analyze your presales business. Deliver more technical wins. There is a need by both presales leaders and individual contributors for a better way to perform work now! Optimizing presales can generate millions of incremental revenue without additional headcount. We are a team that is in the service of helping you be successful. Run your business. Hub provides you with the pertinent information you need to effectively lead your team. Run your presales...
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  • 28
    Demoleap

    Demoleap

    Demoleap

    ..., without days of training. Easily educate and excite customers on both new and advanced feature sets. Our no-code builder lets you create demo playbooks in minutes and get every seller up and running faster than you can imagine.
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  • 29
    SiftHub

    SiftHub

    SiftHub

    Reimagine how your sales and presales teams discover up-to-date information and generate accurate responses grounded in company knowledge. Respond to Infosec questionnaires, vendor assessments, RFPs, and more 10x faster with our AI assistant. Tailor your responses based on your client’s industry, region, and more. Modify answers for length and tone to maintain brand compliance. Customize existing content with our 'AI Rewrite' feature. You'll never have to send a templated response again. Stop...
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  • 30
    roombriks

    roombriks

    roombriks

    Automate your meeting notes with roombriks, your AI-powered scribe. For pitches, discovery calls, back-to-back meetings, and beyond, roombriks takes note-taking off your plate. While you stay engaged, roombriks is hard at work transcribing the conversation. Once the meeting ends, the highlights and details that matter most are organized automatically into the format of your choosing. That’s all without any bots. Instead, roombriks connects seamlessly to the platforms you’re already...
    Starting Price: 14
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