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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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120 Products for "customization" with 1 filter applied:

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  • 1
    Act!

    Act!

    Act!

    Act! Advantage is a full front-office CRM solution with all-new functionality that unites sales, marketing, and customer management in one intuitive, affordable platform to help you stay organized, attract new customers, and turn relationships into results. Act! Advantage includes Interactive Quotes, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadening Act!'s footprint across your entire front office, and reducing...
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    40 Ratings
    Starting Price: $30.00/month/user
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  • 2
    Bullseye Store Locator

    Bullseye Store Locator

    Bullseye Locations

    Bullseye is the visionary store and dealer locator platform that wins more customers. Beyond just a standard locator, Bullseye enables companies to engage customers with local content, increase lead capture, drive traffic, and improve relationships with dealers, agents, and other partners. With SEO-friendly landing pages, automated real-time lead management, and more, Bullseye is the locator that partners love. Easily integrate partner pages on your website to showcase their work with your...
    28 Ratings
    Starting Price: $225.00/month
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  • 3
    GetResponse

    GetResponse

    GetResponse

    GetResponse provides all-in-one marketing software that empowers marketers, solopreneurs, coaches, creators, and small business owners with affordable, easy-to-use tools for email marketing, marketing automation, and content monetization. With over 25 years of expertise, GetResponse goes beyond email with tools to help grow and engage audiences, create and sell courses, and turn ideas into income. It’s the go-to solution for building a personal brand, selling products and services, and...
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    1,460 Ratings
    Starting Price: $0
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  • 4
    GemPages

    GemPages

    GemPages

    Introducing GemPages, the all-in-one Shopify Page Builder that makes building your brand and telling your story easier than ever. Drag and drop interface with no coding required (unless you want to) - Compatible with all themes and page types, including Online Store 2.0 - Integrates with 30+ third-party apps - User-friendly interface for customization - Responsive design across all devices Customize your site to fit your brand and drive sales with: - Customization options for any...
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    24 Ratings
    Starting Price: $29 / month
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  • 5
    SalesInvite

    SalesInvite

    SalesInvite

    SalesInvite is the #1 Sales and Marketing Automation Platform for Entrepreneurs. Including an All-In-Dashboard to manage every essential marketing tool your business needs. Providing the most in-demand features, with a user-friendly platform allowing business owners to scale quicker and smoother. Answer customer inquiries on any device, create your own V.I.P. Text Club, automate your review requests, send weekly, or one-time-only promotions and stand out to your customer. There’s not much...
    1 Rating
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  • 6
    Sitejet

    Sitejet

    WebPros

    All-in-One Web Design Platform. Easily collaborate with your team and customers to build, manage, and launch websites. Skyrocket your revenue and profit by designing, shipping, and maintaining better sites in less time. Experience an industry-leading CMS built by web designers for teams driven by efficiency and excellence. Streamline client feedback, team assignments, and project files all inside the same blazing-fast tool.
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    151 Ratings
    Starting Price: $15 per month
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  • 7
    Experiture

    Experiture

    Experiture

    Experiture makes it easy to create customer experiences with truly personalized omnichannel messages across email, web, mobile, social, and more. Experiture has pioneered a unified approach to enhancing the customer journey through targeted, real-time & trigger-based Email, SMS, Direct Mail, Social including Geo-location & push messaging from a single platform. We have deep experience in creating and delivering successful Omni-Channel marketing campaigns and solutions for organizations...
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  • 8
    Klickpages

    Klickpages

    Klickpages

    The tool you need to create landing pages, attract customers and leverage your business. Discover how simple it is to create pages , convert visitors into customers and grow your business. Choose your model. Choose from several proven high conversion models for your business. How Klickpages works - Customize your page. Customize your page. Edit texts, change colors, change images - all instantly on your screen. How Klickpages Works. Publish with your own domain without the need to hire...
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  • 9
    HubSpot Customer Platform
    Put your customers first and grow better with HubSpot’s AI-powered customer platform. Connect your front office teams through a complete view of the customer journey. Use AI-powered tools to deliver a seamless customer experience Easily adapt to emerging industry trends and technologies. Traditional CRMs alone aren't enough to drive growth. Most aren’t designed for customer connection, which is critical in an AI-driven world where customers can explore, evaluate, and buy with efficiency...
    Starting Price: Free
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  • 10
    Mobiz

    Mobiz

    Mobiz

    Mobiz is a hyper-personalized mobile marketing platform that elevates and innovates customer engagement with data-driven personalization. Using a dynamic landing page template library, users can create and send customized mobile marketing campaigns at scale and via SMS in a few easy steps - all totally code-free. The platform also offers a growth tool, helping users expand their subscriber list easily and compliantly. With 72% of consumers stating that they will only engage...
    Starting Price: $20 per month
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  • 11
    Resulticks

    Resulticks

    Resulticks

    Resulticks empowers brands to create data-driven communications to their audiences and drives business decisions through its award-winning, AI-powered big data cloud solution. Supported by the world’s first customer data blockchain, Resulticks unlocks incredible digital transformation possibilities by delivering the full 360° view of the customer through data consolidation and omnichannel orchestration. Totally integrated, built and proven to scale, Resulticks brings together a powerful...
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  • 12
    Omniconvert

    Omniconvert

    Omniconvert

    Optimize your customer journey with data-driven decisions. Serious eCommerce players become customer‑centric if they focus on what matters. Omniconvert is a growth enabler for serious eCommerce companies looking to become customer-centric. Behind data is the talent. We’ve been doing this for years. Omniconvert has helped global eCommerce companies become customer-centric through advanced segmentation algorithms, AB testing, web personalization, and web surveys. We have stuck our necks into data...
    Starting Price: $299 per month
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  • 13
    HubSpot CRM
    HubSpot brings your marketing, sales, and service teams together on the same AI-powered customer platform. HubSpot's Customer Platform is not just a tool; it's the heartbeat of your business. Designed with passion and precision, our CRM stands out as the ultimate solution for empowering your team to build deeper customer relationships. It transforms the way you engage with your clients by offering a seamlessly integrated, all-in-one platform for sales, marketing, and customer service...
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    152 Ratings
    Starting Price: Free
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  • 14
    Witei

    Witei

    Witei

    With Witei you can send email, drip and SMS campaigns. Send news, talk about your business, promote your products and services. Automate campaigns segmented by the interests of your customers. Collect and measure the success of each campaign you run. You will increase sales. Witei adapts perfectly to the size of your business. Our tools and plans are flexible. From freelancers to SMEs with several offices and work teams of dozens of people. You can create as many workspaces as you need...
    Starting Price: €25 per month
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  • 15
    OutboundEngine

    OutboundEngine

    Elm Street Technology

    ... completely. We write beautiful content that’s timely and industry-relevant to brand you as an expert and make you look great online. We get your business in front of the right people, every time using the marketing channels that matter most. See who’s engaging with your content and respond instantly with custom response templates and our mobile app.
    Starting Price: $199 per month
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  • 16
    AGC ECOMMERCE

    AGC ECOMMERCE

    AGC ECOMMERCE

    Design Your Next Website Or Funnel. Design Your Next Website Or Funnel. Benefits: No coding skills required, Drag and Drop editing, Design a stunning website or highly converting funnels Using Our Industry-Leading Website Builder to turn your visitors into customers! The All-In-One Platform For Everyone. Drag & Drop Builder. It's never been easier to build an amazing design with your mouse. Funnel Builder: Convert more of your visitors to actual customers with Funnel's A/B Testing...
    Starting Price: $20 per user, per month
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  • 17
    Unicorn Platform

    Unicorn Platform

    Unicorn Platform

    Unicorn Platform's latest AI version offers cutting-edge technology that revolutionizes website building. Their AI-powered block editing makes customizing content based on your landing page needs effortless. Additionally, inserting custom HTML code is made easy with AI assistance. The AI-generated content feature streamlines the process of adding pricing plans, reviews, features, and FAQs. Say goodbye to grammar errors as correcting them across the entire page is now quick and simple with AI...
    1 Rating
    Starting Price: $8 per month
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  • 18
    Go4Clients

    Go4Clients

    Go4Clients

    Automate customer engagement with our Drips technology. Go4Clients latest Drips feature uses a combination of SMS, Voice, Email, and Mobile Landing Pages to interact with your customers. Map out the customer journey and let consumers flow down your sales funnel automatically. Trigger messages with different channels based on a user's actions or no actions. Want to BOOST YOUR SALES? Easy. Integrate your current forms to Go4Clients and automate your communications in just a few minutes. Go4...
    Starting Price: $50 per month
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  • 19
    Soffront

    Soffront

    Soffront Software

    Complete CRM & Marketing Suite. We offer fully managed marketing services and an award-winning software platform to establish your brand, generate more leads, and close more sales. Bring over your existing customer workflows into your CRM software. Soffront will help you keep the workflows that work and improve the rest. Design different categories of workflows if you have different types of customers. Break down your workflows into stages and tasks to be completed for each stage. Create re...
    Starting Price: $15 per month
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  • 20
    inwise

    inwise

    inwise

    inwise is an all-in-one AI-powered marketing cloud tool designed to help businesses grow and connect with their audience. It simplifies direct marketing by offering features like popups, signup forms, and automated customer journeys to attract, engage, and convert leads into customers. With inwise, businesses can manage email marketing, WhatsApp & SMS campaigns, landing pages to boost sales, while also retaining customers through newsletters and personalized messaging. Trusted by thousands...
    1 Rating
    Starting Price: $18.00/month
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  • 21
    Kartra

    Kartra

    Genesis Digital

    Create, market and launch online without hiring a team of copywriters, web developers, designers or system integrators! Sell products or services online through our secure and gorgeous checkout forms for both credit card and PayPal payments. Amazing drag-and-drop page builder with hundreds of professionally designed templates. Ultimate flexibility and 100% mobile optimized. Build your leads, prospects and customers database. Organize them in theme groups via lists and custom tags. Engineer...
    1 Rating
    Starting Price: $99 per month
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  • 22
    Deadline Funnel

    Deadline Funnel

    Smart Funnel Software

    Convert More of Your Leads Into Customers. Increase conversions and generate more sales with Deadline Funnel. Your subscribers can receive your best marketing message right when they’re most interested - instead of making them wait on your list and go "cold" until your next launch. Connect your email sequences to Deadline Funnel so each person receives your special offer with a unique deadline. With Deadline Funnel you’ll persuade more people to become customers and you’ll bring in the revenue...
    Starting Price: $49 per month
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  • 23
    Launchrock

    Launchrock

    Startups.com

    Build a launch site in minutes to capture early users and supercharge your marketing. Build a beautiful marketing page in minutes and begin building your audience before your next big launch. With a modern, block-based builder and fully customizable templates, building a launch-ready site has never been easier. Engage your customers directly using simple email capture, surveys, and custom social-sharing tools. Access a comprehensive suite of marketing tools including self-guided courses...
    Starting Price: $29 per month
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  • 24
    Beacons

    Beacons

    Beacons

    Customize your way. Add your content from YouTube, Spotify, and more. Get started for free. All of the features you'd expect, and more, with none of the cost. Let your fans support you. Accept support from your followers right on your page. Start selling in 5 minutes. Sell ebooks, videos, and personalized shoutouts from your page just by linking a bank account or debit card. Magic setup with AI. Answer a few easy questions, and our AI will design a personalized website just for you. Fully...
    Starting Price: $10 per month
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  • 25
    60sec.site

    60sec.site

    60sec.site

    You don't need special knowledge in marketing, design, or development to convert your visitors into customers. Describe your idea or product with simple words. Describe the product, service, or idea, and we will handle the rest. Your pages are ready in seconds. Choose from several themes and ready-made colors to make it personal. We optimize each site to make it more discoverable and load quickly. Sell your products with Lemonsqeezy, Gumroad, or Stripe. Get feedback from customers by providing...
    Starting Price: $2 per month
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  • 26
    Tarvent

    Tarvent

    Tarvent

    Tarvent makes email marketing and automation easier than ever. We are designed to be the easiest and most intuitive email marketing platform available, offered at a price everyone can afford. Tarvent simplifies advanced automation for marketers at all skill levels, helping businesses automate their processes, with 95% of our customers finding automations invaluable. Customers describe our interface as intuitive and the platform as simple and user-friendly, noting it's a powerful, affordable...
    Starting Price: $16/month
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  • 27
    Yext

    Yext

    Yext

    Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across...
    1 Rating
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  • 28
    EngageBay

    EngageBay

    EngageBay

    EngageBay is a simple, affordable, integrated, all-in-one marketing, sales and service automation platform with free CRM, built to grow small businesses and startups. The marketing automation suite helps you save time, nurture your audience and automate routine, manual tasks. With the free CRM and sales automation, you can organize all your email contacts, track deals, and the sales pipeline to grow your sales. Further, you can build meaningful customer relationships that stay for life...
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    108 Ratings
    Starting Price: $10.79/user/month (biennially)
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  • 29
    GoHighLevel

    GoHighLevel

    HighLevel

    ... intuitive platform allows you to create full featured websites with custom menus. Create high-performing and captivating landing pages all in one place. Built right in is the ability to capture leads through Surveys and capture forms. You can integrate directly with our page builder or embed them on your own sites. The major step for many business is to capture appointments and request appointments. We've built our own calendar application within HighLevel.
    1 Rating
    Starting Price: $97 per month
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  • 30
    Omnilink

    Omnilink

    Iconosquare

    Create a wide range of customized landing pages to match with your brand image and personality. Drive traffic to your website or store, promote your blog, boost YouTube views, and more — all from one page. Design your Omnilink to fit your brand and business needs. Choose a template, apply custom colors and fonts, add cover photos, and more. Take advantage of in-depth analytics to understand where your visitors are coming from and how they're interacting with your content. Want to up your...
    Starting Price: $49 per month
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