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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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28 Products for "customization" with 2 filters applied:

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  • 1
    Grafana

    Grafana

    Grafana Labs

    Grafana Labs provides an open and composable observability stack built around Grafana, the leading open source technology for dashboards and visualization. Recognized as a 2025 Gartner® Magic Quadrant™ Leader for Observability Platforms and positioned furthest to the right for Completeness of Vision, Grafana Labs supports over 25M users and 5,000+ customers—including Bloomberg, Citigroup, Dell Technologies, Salesforce, and TomTom. The LGTM Stack combines Grafana for visualization, Mimir...
    538 Ratings
    Starting Price: $0
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  • 2
    AdRem NetCrunch

    AdRem NetCrunch

    AdRem Software

    NetCrunch is a powerful, scalable, all-in-one network monitoring system built for modern IT environments. It supports agentless monitoring of thousands of devices, covering SNMP, servers, virtualization (VMware, Hyper-V), cloud (AWS, Azure, GCP), traffic flows (NetFlow, sFlow), logs, and custom data via REST or scripts. With 670+ monitoring packs and dynamic views, it automates discovery, configuration, alerting, and automates self-healing actions for efficient remote remediation...
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    148 Ratings
    Starting Price: $1600 for NetCrunch 50 nodes
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  • 3
    LogFusion

    LogFusion

    Binary Fortress Software

    LogFusion is a powerful realtime log monitoring application designed for system administrators and developers! Use custom highlighting rules, filtering and more. You can even sync your LogFusion settings between computers. Use LogFusion's powerful custom highlighting to match text strings or regex patterns and format the matched log lines to suit your needs. Use LogFusion's Advanced Text Filtering to filter and hide lines that don't match your search text, all in realtime as new lines are being...
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  • 4
    Pandora FMS

    Pandora FMS

    Pandora FMS

    With more than 50,000 customer installations across the five continents, Pandora FMS is a truly all-in-one monitoring solution, covering all traditional silos for specific monitoring: servers, networks, applications, logs, synthetic/transactional, remote control, inventory, etc. Pandora FMS gives you the agility to find and solve problems quickly, scaling them so they can be derived from any source, on-premise, multi cloud or both of them mixed. Now you have that capability across your...
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    27 Ratings
    Starting Price: €90/month
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  • 5
    Site24x7 StatusIQ

    Site24x7 StatusIQ

    ManageEngine

    StatusIQ is a status and incident communication platform using which you can communicate incidents, and scheduled maintenances with customers in real-time via status Pages, emails and sms as well as showcase the uptime of your IT resources in real time. Downtime is inevitable. But burning out support agents and providing poor user experiences doesn't need to be. With Site24x7 StatusIQ you can effortlessly communicate service disruptions, planned maintenance, and real-time statuses to customers...
    Starting Price: $9 per month
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  • 6
    Logmanager

    Logmanager

    Logmanager

    Logmanager is a centralized log management platform enhanced with SIEM capabilities that radically simplifies responses to cyberthreats, legal compliance, and troubleshooting. By transforming diverse logs, events, metrics, and traces into actionable insights, it helps security and operations teams respond swiftly to any incident. Experience effortless self-management and customization, peerless functionality, and the flexibility to take control of your entire technology stack. – Effortlessly...
    Starting Price: $500 per month
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  • 7
    Intelligent Discovery
    Intelligent Discovery helps you manage your AWS security with ease. Our industry-leading AWS vulnerability scanning and remediation tool allows you to quickly identify potential threats—without slowing down your infrastructure. Stay ahead of attackers looking for exploitable weaknesses by proactively identifying, resolving, and mitigating security threats through a user-friendly interface. Automate Security Auditing, Security Log Management, Customize Controls and so much more! Consolidated...
    Starting Price: $199 per month
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  • 8
    D2C

    D2C

    D2C

    D2C help developers and companies to automate routine DevOps tasks like deployment, configuring, scaling and managing apps on servers. D2C has 18 ready-made services inside including popular databases, HTTP servers, and interpreters. Others can be easily added from the official Docker Hub or custom Docker image. The platform supports AWS, Google Cloud, DigitalOcean, Vultr, and UpCloud for now. You can also connect your own hosts with Ubuntu 18.04/20.04 or Debian 8/9. With D2C scaling...
    Starting Price: $50.00/month/user
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  • 9
    LogPoint

    LogPoint

    LogPoint

    Get a simple and fast security analytics implementation, along with a user-friendly interface that can be integrated with an entire IT infrastructure with LogPoint. LogPoint’s modern SIEM with UEBA provides advanced analytics and ML-driven automation capabilities that enable their customers to securely build-, manage, and effectively transform their businesses.They have a flat licensing model, based on nodes rather than data volume. This helps to reduce the cost of deploying a SIEM solution on...
    1 Rating
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  • 10
    Stackify Retrace
    After one too many unexpected late night code fires, we went searching for a set of application performance management tools to help us put an end to it. What we found told us what was broken, but lacked the ability to tell us why our applications failed, or how to maintain them and prevent the potential dumpster fire. So, we built Retrace to do exactly that. From pre-production to deployment, it is our belief that when our 1300+ customers spend less time fighting technology they spend more...
    Starting Price: $99/month
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  • 11
    Mezmo

    Mezmo

    Mezmo

    Mezmo (formerly LogDNA) enables organizations to instantly centralize, monitor, and analyze logs in real-time from any platform, at any volume. We seamlessly combine log aggregation, custom parsing, smart alerting, role based access controls, and real-time search, graphs, and log analysis in one suite of tools. Our cloud based SaaS solution sets up within two minutes to collect logs from AWS, Docker, Heroku, Elastic and more. Running Kubernetes? Start logging in two kubectl commands. Simple...
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  • 12
    CatchJS

    CatchJS

    CatchJS

    CatchJS packs JavaScript error tracking, web performance monitoring and time on page reporting in one tiny, but powerful package. Be notified when your web app breaks and see the full context of the error so you can fix problems quickly. Know where your customers are spending their time, by measuring how long each page is visible in a browser. Build a blazingly fast experience. Track web performance metrics, including Core Web Vitals, to ensure high performance on all your pages. The Catch...
    Starting Price: $44 per month
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  • 13
    Atatus

    Atatus

    NamLabs Technologies

    ... transactions, database queries, website availability, uptime, latency, response time, and throughput, much more. 24x7 customer support is guaranteed.
    Starting Price: $49.00/month
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  • 14
    Gravwell

    Gravwell

    Gravwell

    Gravwell is an all-you-can-ingest data fusion analytics platform that enables complete context and root cause analytics for security and business data. Gravwell was founded to bring the benefits of usable machine data to all customers: large or small, text or binary, security or operational. When experienced hackers and big data experts team-up you get an analytics platform capable of things never seen before. Gravwell enables security analytics that go well beyond log data into industrial...
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  • 15
    WatchWave

    WatchWave

    ScanWave CTS

    ... center uses a universal agent, which is a small program installed on the enterprise customer systems to be monitored. The agent provides the necessary monitoring and response capabilities, while the WatchWave server provides the security intelligence and performs data analysis. In addition, WatchWave also uses an agentless approach for systems that an agent cannot be installed on (firewalls, routers and even Unix systems etc.).
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  • 16
    SquaredUp

    SquaredUp

    SquaredUp

    ... the data together using a data mesh. Teams have one place to go where they can search, visualize, and analyze data across all their tools. Take control of infrastructure, application, and product performance with unified visibility. Free for up to 3 users. What you get: > Cutting-edge data visualization > Access to 100+ data sources > Any custom data source via Web API > Multi-cloud observability > Cost monitoring > Unlimited dashboards > Unlimited monitors
    Starting Price: $9 Per user/month
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  • 17
    Zenduty

    Zenduty

    Zenduty

    Zenduty’s end-to-end incident alerting, on-call management and response orchestration platform helps you institutionalize reliability into your production operations. Get a single pane of glass view of the health of all your production operations. Respond to incidents 90% faster and resolve them 60% faster. Deploy customized and data-driven on-call rotations to ensure 24/7 operational coverage for major incidents. Deploy industry-leading incident response procedures and resolve incidents faster...
    Starting Price: $5 per month
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  • 18
    SolarWinds Observability SaaS
    SaaS-delivered Observability built to extend visibility across cloud-native, on-prem, and hybrid technology stacks. SolarWinds Observability SaaS delivers unified and comprehensive visibility for cloud-native, on-premises, and hybrid custom and commercial applications to help ensure optimal service levels and user satisfaction with key business services. For internally written and commercial applications. Unified code-level troubleshooting with transaction tracing, code
    3 Ratings
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  • 19
    Google Cloud Acccess Transparency
    Customer data is not accessed for any reason other than to fulfill contractual obligations. Valid business justification is required for any access by support or engineering personnel. Near real-time logs offer insight into when Google Cloud administrators access your content. Approve or dismiss requests for access by Google employees working to support your service. Help expand visibility and control over your cloud provider with admin access logs and approval controls. Inability to audit...
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  • 20
    DataSet

    DataSet

    DataSet

    DataSet retains live, searchable real-time insights. Store indefinitely using DataSet-hosted or customer-managed, low-cost S3 storage. Ingest structured, semi-structured, and unstructured data faster than ever before. A limitless enterprise infrastructure for live data queries, analytics, insights, and retention, with no data schema requirements. The technology of choice for engineering, DevOps, IT, and security teams to unlock the power of data. Sub-second query performance powered...
    Starting Price: $0.99 per GB per day
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  • 21
    Scribbler Log Manager

    Scribbler Log Manager

    SyskeyOT Cybersecurity

    Scribbler Log Manager can monitor logs in real-time, alerting administrators to potential security threats or performance issues as they occur. Scribbler Log Manager can help organizations meet regulatory compliance requirements by providing the ability to retain and report on log data. Scribbler Log Manager has a user-friendly interface that allows administrators to easily search and analyze log data, as well as create custom reports. Scribbler Log Manager allows organizations to collect...
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  • 22
    Retrospective

    Retrospective

    centeractive AG

    ..., exporting etc. enable fast and robust log data exploration. Retrospective assists you in early error detection by monitoring application servers’ logs, searching for exceptions, etc. The highly optimized search engine together with the aforementioned features ensures that much precious time is saved. Being able to access all log data in one place makes log data processing incredibly efficient, thus ensuring quick and effective reactions to problems, and therefore gain customers’ trust and loyalty.
    1 Rating
    Starting Price: $92 per year
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  • 23
    Sumo Logic

    Sumo Logic

    Sumo Logic

    ..., and ensure compliance using Sumo Logic Security Analytics. Enable data-driven business decisions and predict and analyze customer behavior using Sumo Logic’s real-time analytics platform. The Sumo Logic platform helps you make data-driven decisions and reduce the time to investigate security and operational issues so you can free up resources for more important activities.
    2 Ratings
    Starting Price: $270.00 per month
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  • 24
    Checkmk

    Checkmk

    Checkmk

    Checkmk is a comprehensive IT monitoring system that enables system administrators, IT managers, and DevOps teams to identify issues across their entire IT infrastructure (servers, applications, networks, storage, databases, containers) and act quickly to resolve them More than 2,000 commercial customers and many more open source users worldwide use Checkmk daily. Key product features: • Service state monitoring with almost 2,000 checks 'out of the box' • Log and event-based monitoring...
    2 Ratings
    Starting Price: $0/year
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  • 25
    VirtualMetric

    VirtualMetric

    VirtualMetric

    VirtualMetric is a powerful telemetry pipeline solution designed to enhance data collection, processing, and security monitoring across enterprise environments. Its core offering, DataStream, automatically collects and transforms security logs from a wide range of systems such as Windows, Linux, MacOS, and Unix, enriching data for further analysis. By reducing data volume and filtering out non-meaningful logs, VirtualMetric helps businesses lower SIEM ingestion costs, increase operational...
    Starting Price: Free
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  • 26
    Centreon

    Centreon

    Centreon

    ... to private and public cloud environments, all the way to the edge of the network, where smart devices and customers combine to create business value. Centreon is constantly current, able to support the most dynamic environments. With auto-discovery capabilities it can keep track of Software-Defined Network (SDN) elements, AWS or Azure cloud assets, Wi-Fi access points or any other component of today’s agile IT infrastructure.
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  • 27
    LogicMonitor

    LogicMonitor

    LogicMonitor

    LogicMonitor’s SaaS-based observability and IT operations data collaboration platform helps ITOps, developers, MSPs and business leaders gain visibility into and predictability across the technologies that modern organizations depend on to deliver extraordinary employee and customer experiences. LogicMonitor seamlessly monitors everything from networks to applications to the cloud, empowering companies to focus less on troubleshooting and more on innovation. Bridge the gap between tech, teams...
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  • 28
    Datadog

    Datadog

    Datadog

    Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. Our SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration...
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    7 Ratings
    Starting Price: $15.00/host/month
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