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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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45 Products for "customization" with 2 filters applied:

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  • 1
    New Relic

    New Relic

    New Relic

    There are an estimated 25 million engineers in the world across dozens of distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all...
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    2,602 Ratings
    Starting Price: Free
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  • 2
    Fastly

    Fastly

    Fastly

    Empower your developers, connect with your customers, and grow your business with today’s leading edge cloud platform. Deliver the best online experiences possible with our edge cloud platform, built to strengthen your current teams and technology. We move data and applications closer to your users — at the edge of the network — to help your websites and apps perform faster, safer, and at global scale. Fastly's highly programmable CDN gives you the freedom to customize delivery right...
    899 Ratings
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  • 3
    Site24x7

    Site24x7

    ManageEngine

    ..., troubleshoots application and server performance issues through log analysis, offers custom plugins for the entire tech stack, and evaluates real user usage. Whether you're an MSP or a business aiming to elevate performance, Site24x7 provides enhanced visibility, optimization of hybrid workloads, and proactive monitoring to preemptively identify workflow issues using AI-powered insights. Monitoring the end-user experience is done from more than 130 locations worldwide.
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    820 Ratings
    Starting Price: $9.00/month
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  • 4
    ManageEngine EventLog Analyzer
    ManageEngine EventLog Analyzer is an on-premise log management solution designed for businesses of all sizes across various industries such as information technology, health, retail, finance, education and more. The solution provides users with both agent based and agentless log collection, log parsing capabilities, a powerful log search engine and log archiving options. With network device auditing functionality, it enables users to monitor their end-user devices, firewalls, routers,...
    185 Ratings
    Starting Price: $595
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  • 5
    LogFusion

    LogFusion

    Binary Fortress Software

    LogFusion is a powerful realtime log monitoring application designed for system administrators and developers! Use custom highlighting rules, filtering and more. You can even sync your LogFusion settings between computers. Use LogFusion's powerful custom highlighting to match text strings or regex patterns and format the matched log lines to suit your needs. Use LogFusion's Advanced Text Filtering to filter and hide lines that don't match your search text, all in realtime as new lines are being...
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  • 6
    Motadata

    Motadata

    Motadata

    Effectively addressing the intricate challenges posed by modern networks requires the implementation of advanced solutions in the realm of Network Observability. In this pursuit, consider embracing the cutting-edge offerings of Motadata AIOps, a leading provider in the industry. By integrating Motadata AIOps into your network infrastructure, you not only eliminate data silos but also gain unparalleled visibility into various facets such as network performance, SNMP data, Network Flow, and...
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  • 7
    GFI EventsManager

    GFI EventsManager

    GFI Software

    SMBs and large enterprises have similar business-technology needs: Staying secure, team communication and collaboration, smoothly running networks, managing customer relationships. The main difference is SMBs typically have less budget, time and focus for the IT associated with these tasks. You have a company to run. IT infrastructure enabling supply chains or delivery may be the competitive advantage for some big companies. Your competitive advantage is more likely the products and services...
    Starting Price: $39.90 per unit per year
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  • 8
    PagerDuty

    PagerDuty

    PagerDuty

    PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams...
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    44 Ratings
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  • 9
    Opsgenie

    Opsgenie

    Atlassian

    Stay aware and in control of all Dev and Ops incidents. Notify the right people, reduce response time, and avoid alert fatigue. Opsgenie is a modern incident management platform that ensures critical incidents are never missed, and actions are taken by the right people in the shortest possible time. Opsgenie receives alerts from your monitoring systems and custom applications and categorizes each alert based on importance and timing. On-call schedules ensure the right people are notified...
    6 Ratings
    Starting Price: $9 per user per month
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  • 10
    Observe

    Observe

    Observe

    Observe – the AI-powered observability company – is reinventing how businesses detect anomalies, troubleshoot applications, and resolve incidents to deliver exceptional customer experiences. Only Observe eliminates silos of logs, metrics, and traces by storing all data in a single, cost-efficient data lake, analyzing all telemetry data using a single language, and providing access through a single, consistent, user interface. Observe’s AI-Powered Observability enables companies to resolve...
    Starting Price: $0.35 Per GiB
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  • 11
    Logmanager

    Logmanager

    Logmanager

    Logmanager is a centralized log management platform enhanced with SIEM capabilities that radically simplifies responses to cyberthreats, legal compliance, and troubleshooting. By transforming diverse logs, events, metrics, and traces into actionable insights, it helps security and operations teams respond swiftly to any incident. Experience effortless self-management and customization, peerless functionality, and the flexibility to take control of your entire technology stack. – Effortlessly...
    Starting Price: $500 per month
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  • 12
    Cloudaware

    Cloudaware

    Cloudaware

    Cloudaware is a cloud management platform with such modules as CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. Cloudaware is designed for enterprises that deploy workloads across multiple cloud providers and on-premises. Cloudaware integrates out-of-the-box with ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and over 50 other products. Customers deploy Cloudaware to streamline their cloud...
    Starting Price: $0.008/CI/month
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  • 13
    Logit.io

    Logit.io

    Logit.io

    Logit.io are a centralized logging and metrics management platform that serves hundreds of customers around the world, solving complex problems for FTSE 100, Fortune 500 and fast-growing organizations alike. The Logit.io platform delivers you with a fully customized log and metrics solution based on ELK, Grafana & Open Distro that is scalable, secure and compliant. Using the Logit.io platform simplifies logging and metrics, so that your team gains the insights to deliver the best experience...
    Starting Price: From $0.74 per GB per day
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  • 14
    Bugfender

    Bugfender

    Beenario

    Remote logger, crash reporter and in-app user feedback Bugfender is a log storage service for application developers. Bugfender collects everything happening in the application, even if it doesn’t crash, in order to reproduce and resolve bugs more effectively and provide better customer support. Bugfender respects your user's privacy, is battery and network efficient and keeps logging even if the device is offline. Track and destroy bugs before users even notice. Bugfender logs all bugs...
    1 Rating
    Starting Price: €29 per month
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  • 15
    Honeycomb

    Honeycomb

    Honeycomb.io

    Log management. Upgraded. With Honeycomb. Honeycomb is built for modern dev teams to better understand application performance, debug & improve log management. With rapid query, find unknown unknowns across system logs, metrics & traces with interactive charts for the deepest view against raw, high cardinality data. Configure Service Level Objective (SLOs) on what users care about so you cut-down noisy alerts and prioritize the work. Reduce on-call toil, ship code faster and keep customers...
    Starting Price: $70 per month
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  • 16
    XPLG PortX
    ... resource data consumption. Route/Forward Log Data Streams to any Service. Filter Valuable Events, Archive The Rest. Forwarding log streams to any logging service: ELK, SIEM, and more. Reducing data volumes using smart-managed filters. Customize all Data with Visual Log parser and Log Viewer. Control every data source with UI, permissions, log events filters, and log fields customization.
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  • 17
    ManageEngine AlarmsOne
    AlarmsOne from ManageEngine is an all-in-one alert management solution that allows users to manage alerts from all their IT management tools. AlarmsOne easily integrates with several on-premise and SaaS-based IT infrastructure monitoring systems. With AlarmsOne, users can centralize their IT alarms by creating an account and install the Alarm Poller on the server. AlarmsOne also features real-time alerts and multi-channel notifications for quick responses.
    Starting Price: $15.00/month/user
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  • 18
    CRYPTOLOG

    CRYPTOLOG

    Crypttech

    One of the major needs of businesses is a convenient log management system that collects logs of the IT systems in the organization and analyzes them to meet legal regulations and industry standards. CRYPTOLOG complies with public & sectoral requirements and offers unified and easy-to-use search, analysis, correlation options that can be customized to the needs and size of the IT systems. CRYPTOLOG makes it easy to identify potential security threats from log data to conduct forensic...
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  • 19
    Logentries

    Logentries

    Logentries

    The Fastest Way to Analyze Your Log Data. No complex setup. No waiting. Just answers. Whether your data is in structured JSON or mysterious plain text, it’s easy to send to Logentries for immediate search. Our search is now 300x faster than its previous generation. Whether you’re searching keywords, key value pairs or regex patterns, get results faster than ever. Organize logs from servers, applications, routers, containers and more in one central location. Create custom tags for spotting...
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  • 20
    Scalyr

    Scalyr

    Scalyr

    Scalyr is the log management and observability platform for the new stack. Purpose-built to handle the scale and complexity of modern cloud architectures, Scalyr changes the dynamics of delivering healthy applications by allowing engineers to quickly troubleshoot problems and focus on doing what they love - coding. With 96% of searches completing in under one second and thousands of active users, Scalyr has transformed logs from afterthought into advantage. Scalyr’s rapidly-growing customer...
    Starting Price: $35/month
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  • 21
    Mezmo

    Mezmo

    Mezmo

    Mezmo (formerly LogDNA) enables organizations to instantly centralize, monitor, and analyze logs in real-time from any platform, at any volume. We seamlessly combine log aggregation, custom parsing, smart alerting, role based access controls, and real-time search, graphs, and log analysis in one suite of tools. Our cloud based SaaS solution sets up within two minutes to collect logs from AWS, Docker, Heroku, Elastic and more. Running Kubernetes? Start logging in two kubectl commands. Simple...
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  • 22
    Archeo

    Archeo

    Communicate

    .... Archeo provides insight that enables you to take control over your business process. Log all information to REST API in Azure. Accessible from all your applications and integrations. Generate custom graphs and dashboards which provide you with a complete overview of your flows and transactions. Let anyone in your organization use the application, and let the end users use Archeo to follow up their own business processes.
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  • 23
    SpectX

    SpectX

    SpectX

    ... functions allows analysts to compose complex queries and get advanced insights. In addition to the browser-based interface, every query can be easily executed via RESTful API, with advanced options to customize the resultset. This makes it easy to integrate SpectX with other applications in need of clean and structured data. SpectX easy-to-read pattern matching language can flexibly match any data, no need to read or write regex.
    Starting Price: $79/month
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  • 24
    Atatus

    Atatus

    NamLabs Technologies

    ... transactions, database queries, website availability, uptime, latency, response time, and throughput, much more. 24x7 customer support is guaranteed.
    Starting Price: $49.00/month
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  • 25
    Gravwell

    Gravwell

    Gravwell

    Gravwell is an all-you-can-ingest data fusion analytics platform that enables complete context and root cause analytics for security and business data. Gravwell was founded to bring the benefits of usable machine data to all customers: large or small, text or binary, security or operational. When experienced hackers and big data experts team-up you get an analytics platform capable of things never seen before. Gravwell enables security analytics that go well beyond log data into industrial...
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  • 26
    Reblaze

    Reblaze

    Reblaze

    ... enables full control of your web traffic. Machine learning provides accurate, adaptive threat detection, while dedicated VPC deployment ensures maximum privacy, performance and protection while minimizing overhead costs. Reblaze customers include Fortune 500 companies and innovative organizations across the globe.
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  • 27
    ChaosSearch

    ChaosSearch

    ChaosSearch

    Log analytics should not break the bank. Because most logging solutions use one or both of these technologies - Elasticsearch database and/ or Lucene index - the cost of operation is unreasonably high. ChaosSearch takes a revolutionary approach. We reinvented indexing, which allows us to pass along substantial cost savings to our customers. See for yourself with this price comparison calculator. ChaosSearch is a fully managed SaaS platform that allows you to focus on search and analytics in AWS...
    Starting Price: $750 per month
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  • 28
    Corner Bowl Server Manager

    Corner Bowl Server Manager

    Corner Bowl Software Corporation

    ... resources such as CPU, memory, disk space, directory size and process specific resource consumption. Restart services, kill processes, remote launch custom scripts and fire SNMP Traps. Generate file and directory user access audit reports. Receive SNMP Traps, monitor SNMP Get values and much more. Get real-time notifications when network performance degrades below acceptable performance thresholds. Monitor web, email, database, FTP, DNS and Active Directive servers. Monitor Docker Containers.
    5 Ratings
    Starting Price: $20 one-time fee
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  • 29
    Exceptionless

    Exceptionless

    Exceptionless

    ... your app become exceptionless. Best of all, it’s open source! Error notifications, including critical and regressions. Easily see top errors and prioritize them. Intelligent grouping of exceptions, logs, and features. Dashboard with event stats and trends. Detailed error reports, including stacktrace. Add any custom objects to your events Unlimited users per organization. Mark exceptions as fixed, monitor for regressions. Real-time view of events as they happen.
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  • 30
    LOGalyze

    LOGalyze

    Zuriel

    LOGalyze is an open source, centralized log management and network monitoring software. If you would like to handle all of your log data in one place, LOGalyze is the right choice. It supports Linux/Unix servers, network devices, Windows hosts. It provides real-time event detection and extensive search capabilities. With this open source application log analyzer, collect your log data from any device, analyze, normalize and parse them with any custom made Log Definition, use the built...
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