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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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35 Products for "customization" with 2 filters applied:

  • 1
    Oracle SPARC Servers
    Oracle SPARC servers deliver high performance, security, and uptime for customers’ database and Java workloads. Organizations lower the cost of modernizing UNIX infrastructure with scale-up and scale-out designs that include the Oracle Solaris operating system and virtualization software at no additional cost. Customers’ workloads run faster using the built-in acceleration of Oracle Database and Java, resulting in lower total cost of ownership (TCO). Silicon Secured Memory and end...
  • 2
    Intel Server System R2000WF Family
    These 2U rack systems feature high memory capacity, networking, storage and I/O flexibility to scale as your business grows and evolves. Supporting the Intel® Xeon® Scalable processor, Intel® Server Board S2600WF-based systems are designed to address the requirements of your most demanding high-performance computing (HPC), cloud, and storage workloads. Intel® Data Center Solutions Premier Support Partners uniquely offer customers a choice of pre-qualified service providers, allowing customers...
  • 3
    SuperLogics Rackmount Servers
    SuperLogics builds Industrial Rackmount Servers to your server specifications. Select from a wide variety of options in our 19" Industrial Rackmount Servers. We offer various pre-configured motherboard rackmount servers in 1U, 2U, 3U, 4U, 5U rackmount server cases. Our rackmount servers are populated with the industry’s most trusted component manufacturers. To simplify designing the perfect rackmount server for the job, give us a call and allow us to quote a custom rack mount server PC for you.
    Starting Price: $1,025
  • 4
    Thinkmate RAX Servers
    With a wide variety of form factors and configurations available, Thinkmate RAX rackmount servers are the perfect solution for data center computing. Thinkmate’s wide variety of custom servers can be tailored to meet all your business computing needs. Our rackmount servers are designed to fit in a standard 19-inch rack, making them perfect for data center computing. They are built to handle heavy workloads and offer a high level of reliability and uptime. With multiple CPU, RAM, and storage...
  • 5
    Cisco 900 Series Integrated Services Routers
    The Cisco® 900 Series Integrated Services Routers (ISRs) combine Internet access, comprehensive security, and wireless services in a single high-performance device that is easy to deploy and manage. They are well suited for deployment as Customer Premises Equipment (CPE) in enterprise small branch offices and in service provider managed-service environments. The Cisco 900 Series ISRs deliver integrated security and threat defense, protecting networks from both known and new Internet...
  • 6
    Nodegrid Hive SR

    Nodegrid Hive SR

    ZPE Systems

    Traditional branch gateways leave you cobbling together many solutions. But the Nodegrid Hive SR is your 5-in-1 branch gateway that makes edge networking simple and flexible. Gain turnkey convenience on first boot, with open architecture and next-gen out-of-band that let you fully customize and control everything at the edge. Get a low-cost solution that offers speed & power out of the box. Gain 5-in-1 capabilities to reduce CAPEX & OPEX. Control everything with ZPE’s signature next-gen out...
  • 7
    Hirschmann OWL 4G Cellular Routers
    Compatible with cellular frequencies around the globe, the OWL 4G family is specifically designed to support next-level security and round-the-clock cellular connectivity across virtually any environment. Its edge computing configuration allows industrial customers to monitor and troubleshoot machines remotely, without going on-site. These features, along with its web interface that enables advanced customization, make the OWL 4G family a flexible solution for many different applications. High...
  • 8
    Cisco 1000 Series Integrated Services Routers
    Get increased mobility and next-generation WAN and LAN options. Access Ethernet, DSL, 5G, and 802.11ax Wi-Fi. The 1000 Series is ideal for use as customer premises equipment (CPE). Automate deployment, configuration, and management of the 1000 Series with Cisco vManage. A centralized, highly visual dashboard simplifies and extends controls across the SD-WAN fabric and to the cloud edge. Gain enterprise-class security. Cisco Umbrella, Encrypted Traffic Analytics, and advanced threat defense...
  • 9
    Cisco 800 Series Routers
    Enable a variety of WAN connections, including xDSL, Ethernet, 3G/4G LTE, and fiber. The series offers a range of performance levels to meet your needs. Get voice, video, wireless, and data in one integrated router and switch. This desktop form factor is priced affordably for small and midsize businesses. Encryption, VPN, firewall, and URL filtering are all built in. These security features help you protect your customer experience and data. Easily manage the 800 Series with drag...
  • 10
    Cisco Catalyst 8200 Series Edge Platforms
    Flexibly connect to the SD-WAN fabric, allowing for simple, plug-and-play deployments. Transform your lean branch with the power of customized, hardware-enabled services. Centrally manage your environment with Cisco vManage. Get actionable insights across the internet, cloud, and applications with built-in Cisco vAnalytics and Cisco ThousandEyes solutions. Cisco SD-WAN modular router for small and midsize branches that need higher throughput. Cisco SD-WAN modular router for small branches...
  • 11
    Cisco Catalyst 8500 Series Edge Platforms
    Designed for security, built for scale. Create a superior network edge with accelerated aggregation services, multicloud networking, and edge intelligence. Enjoy cloud-scale performance with accelerated services that are powered by custom application-specific integrated circuit (ASIC) architecture. Centrally manage your environment with Cisco vManage. Get actionable insights across the internet, cloud, and applications with built-in Cisco vAnalytics and Cisco ThousandEyes solutions. Gain...
  • 12
    Nokia 7705 SAR
    ... highly available services over a wide variety of network topologies. Strong QoS capabilities deliver customer satisfaction and the ability to differentiate service levels. As a member of the industry-leading Nokia Service Router product portfolio, the 7705 SAR runs the Nokia Service Router Operating System (SR OS) and is managed by the Nokia Network Services Platform for high-performance end-to-end application delivery and management.
  • 13
    Cisco ASR 9000 Series Aggregation
    ... software and hardware innovations. Custom ASIC optimized to balance performance with a 100x capacity increase and a 96% power reduction per Gbps. With real-time telemetry, segment routing, and Ethernet Virtual Private Networks (EVPNs).
  • 14
    RUGGEDCOM Edge Routers
    ... products, Siemens conducts Highly Accelerated Life Testing (HALT) in the early stages of product development to detect any design or performance issues as well as Highly Accelerated Stress Screening (HASS) later to ensure that customers get orders free of manufacturing errors and random defects. RUGGEDCOM products are thus able to provide reliable and error-free operation in harsh industrial environments.
  • 15
    IBM Power Servers
    IBM Power® helps customers respond faster to business demands, protect data from core to cloud, and streamline insights and automation while maximizing reliability in a sustainable way. Power can modernize applications and infrastructure with a frictionless hybrid cloud experience to provide the agility companies need. The IBM Power S1014 is a 1-socket, 4U Power10-based server designed for business-critical workloads on AIX, IBM I, or Linux. The IBM Power S1024 is a 2-socket, 4U Power10-based...
  • 16
    Fujitsu PRIMERGY Server
    In today's rapidly evolving business landscape, IT plays an increasingly important role in enabling organizations to stay competitive and meet their customers' demands. To keep up with the latest IT trends, companies need to have the right infrastructure in place, including servers that can handle a wide range of workloads and business demands. Fujitsu PRIMERGY Server systems are an ideal solution for this purpose, delivering workload-optimized x86 industry-standard servers that can meet...
  • 17
    DDN A³I
    Powerful storage solutions that unlock productivity, insight, and innovation – easy to design, deploy and scale more efficiently. DDN’s A3I solutions enable instant and accurate insight for customers processing massive amounts of data. Data growth will continue unchecked. Gathering, accessing, and processing this data quickly is a strategic imperative. Current IT systems are not designed for the complexities of AI. A3I is an AI-optimized Intelligent Infrastructure that removes data management...
  • 18
    Adtran NetVanta 4000 Series
    Our NetVanta 4000 Series is ideal for carrier bundled service offerings up to 1Gbit/s, and enterprise-class internet access for secure, high-speed corporate connectivity. Several variations add power over Ethernet (PoE) to the built-in switch, VPN and/or special voice monitoring services. All our NetVanta 4000s can also provide eSBC functionality, delivering a truly converged application platform at the customer premises. What’s more, they can grow via software as your VoIP services expand...
  • 19
    Juniper PTX Series Routers
    PTX Series Routers form the foundation of the world’s largest core and peering architectures. Powered by the latest generation of Juniper’s custom Express family ASICs, they’re cloud-optimized to enable smooth 400G migrations. They simultaneously deliver the scale, flexibility, and investment protection needed to meet today’s market needs. The routers offer native 400G inline MACsec, flexible filtering, and a reliable network operating system that has been powering generations of high...
  • 20
    Juniper ACX Series Routers
    ... for assured, secure service experiences, and Juniper Paragon™ Automation support reduces device onboarding time from hours to minutes. The ACX7024, part of the ACX7000 family, provides industry-leading access performance in an industrial-rated, dense, and compact 1 U footprint. Ideal for service providers, enterprises, and wholesale services, it helps operators deliver premium customer and user experiences.
  • 21
    Juniper Session Smart Router
    The Session Smart™ Router powers Juniper’s SD-WAN solution that’s designed to connect users with exceptional experiences. Built on an application-aware and zero-trust secure network fabric, it meets the most stringent enterprise performance, security, and availability requirements. The router overcomes inherent inefficiencies of conventional solutions with a tunnel-free architecture that enables improved performance, fast deployments, and cost savings. The software solution can run on customer...
  • 22
    JRR200 Route Reflector Appliance
    ... for feature-rich BGP control. You don’t have to choose between customized servers and hypervisor software or maintain separate hardware and software support. With support for Zero Touch Provisioning (ZTP), the JRR200 also makes provisioning new deployments quicker and simpler. Get carrier-grade reliability for every application. Simplify network topologies and operations dramatically with local 1GbE wire speed.
  • 23
    AirLink Routers

    AirLink Routers

    Sierra Wireless

    AirLink routers are engineered to be deployed out-of-the-box without additional programming and have the intelligence to stay connected. The Performance Series of routers are designed for customers who demand the best for mission-critical applications in extremely harsh indoor, vehicle or exposed outdoor locations. They provide the ultimate combination of secure, cellular LTE and Wi-Fi performance, with high availability and network agility in a ruggedized form factor. Industry’s highest...
  • 24
    Cisco Network Convergence 560
    ... modules are designed to give customers a high degree of flexibility and value. All Ethernet interface modules share a common core that supports time stamping on the module for Y.1731 Operations, Administration, and Maintenance (OAM) delay measurement functions to achieve precise results for one-way and two-way delay measurement. The modules also provide time-stamping functions for the IEEE 1588-2008 protocol.
  • 25
    Cisco ASR 900 Series Aggregation Services Routers
    The ASR 900 Series is a modular aggregation platform that delivers cost-effective converged mobile, residential, and business services. You get redundancy, a shallow depth, low power consumption, and high service scale in routers packed with useful features and optimized for small aggregation and remote point-of-presence (POP) applications. Deliver a greatly enhanced broadband customer experience. This series supports broadband aggregation for voice, video, data, and mobility services...
  • 26
    HPE FlexNetwork MSR1000 Router Series

    HPE FlexNetwork MSR1000 Router Series

    Hewlett Packard Enterprise

    ... to provide flexible, open standards and lasting investment protection with lower CAPEX and OPEX for small-sized branches. Up to 500 Kpps IP forwarding; converged high-performance routing, switching, security, voice, and mobility. Embedded security features with hardware-based encryption, firewall, network address translation (NAT), and VPNs. Supports OpenFlow that enables integration with mainstream cloud platforms or a third-party controller for flexible network customization.
  • 27
    Cisco Cloud Services Router 1000V Series
    The Cisco® Cloud Services Router 1000v (CSR 1000v) is a virtual-form-factor router that delivers comprehensive WAN gateway and network services functions into virtual and cloud environments. Using familiar, industry-leading Cisco IOS® XE Software networking capabilities, the CSR 1000v enables enterprises to transparently extend their WANs into provider-hosted clouds. Similarly, cloud providers themselves can use it to offer enterprise-class networking services to their tenants or customers...
  • 28
    Huawei NetEngine 8000 Series Routers
    Huawei NetEngine 8000 series routers provide an all-service, intelligent router platform designed for the cloud era. Using ultra-broadband pipes to construct simplified networks, and Segment Routing (SR) and Segment Routing over IPv6 (SRv6) protocols to establish intelligent connections, NetEngine 8000 combines with Huawei's next-generation Network Cloud Engine (NCE) to implement full-lifecycle automation and proactive Operations and Maintenance (O&M). An intent-driven approach frees customers...
  • 29
    Supermicro Max IO
    ... quality assures reliable, long life and uninterrupted operation. Supermicro Max IO solutions support a range of Intel® technologies for a diverse portfolio of use cases. Support for high-performance enterprise-level Socket P processors enables customers to meet the requirements of applications including industrial automation (IPC), medical imaging, intelligent transport, digital signage, digital security and surveillance, networks, storage appliances, edge computing and more.
  • 30
    Supermicro WIO

    Supermicro WIO

    Supermicro

    Best reconfigurability of storage and networking options for the perfect fit of custom applications. A range of form factors for more deployment possibilities with 1U, 2U and short-depth models. Supermicro WIO SuperServer® systems offer a wide range of I/O options to deliver truly optimized systems for specific requirements. Users can optimize the storage and networking alternatives to accelerate performance, increase efficiency and find the perfect fit for their applications. In addition...
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