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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Customer Identity and Access Management (CIAM) Software
Customer identity access management (CIAM) software enables organizations to store, manage, and handle customer identities and user data.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
View more categories (20) for "customization"

78 Products for "customization" with 2 filters applied:

  • 1
    Frontegg

    Frontegg

    Frontegg

    Frontegg is a Customer Identity and Access Management (CIAM) platform that simplifies authentication, authorization, and user management for SaaS companies. It enables developers to implement advanced identity features quickly, then shift ongoing administration to other teams. With Frontegg, Product, Infosec, and Customer Success teams can take control of key identity tasks like managing user roles, enforcing security policies, and handling customer requests, all without engineering support...
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    Starting Price: Free
  • 2
    Auth0

    Auth0

    Okta

    Auth0 takes a modern approach to Identity, providing secure access to any application, for any user. Safeguarding billions of login transactions each month, Auth0 delivers convenience, privacy, and security so customers can focus on innovation. Auth0 is part of Okta, The World’s Identity Company™. Auth0 lets you quickly integrate authentication and authorization for web, mobile, and legacy applications, with new Fine Grained Authorization (FGA) that goes beyond role-based access control...
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    Starting Price: Free plan
  • 3
    Veriam

    Veriam

    Veriam

    .... ✔️ Self-service controls: Customers manage their subscriptions, profiles, and access settings, reducing support tickets. ✔️ One login for customers: No password fatigue. Customers only need a single login to access products, subscriptions, and data from any organization using Veriam. ✔️ Security & Compliance: Fewer tools, fewer points of failure. Veriam meets industry standards, ensuring customer data is handled securely and privately. Try us out today!
    Starting Price: Free
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  • 4
    Routee

    Routee

    AMD Telecom

    Routee is an intelligent omnichannel communication platform (CPaaS) offering advanced Web and API automation for all industries worldwide. Powered by AMD Telecom’s robust infrastructure, Routee's services enable businesses to optimize their marketing & business processes. -SMS Marketing: tailor-made messages based on customers' individual preferences -Email Marketing: personalized newsletters & email campaigns based on an audience's behavioral data -Transactional Email: automated emails...
    Starting Price: $0.01 one-time fee
  • 5
    Next Identity

    Next Identity

    Next Reason

    Next Identity is a comprehensive Customer Identity and Access Management (CIAM) platform designed to help businesses create secure, flexible, and seamless customer journeys. It offers features such as passwordless authentication, multi-channel communication, and unified account management to streamline onboarding and improve customer experience. Next Identity enables businesses to manage millions of users with scalable security, modern orchestration, and advanced analytics, all while offering...
    Starting Price: $29/month
  • 6
    MIRACL

    MIRACL

    MIRACL

    World's fastest MFA with the highest login success rate above 99%. Highly secure, password-free login in just two seconds. MIRACL works on any device or browser, removing the barriers to authentication to optimise the the user experience, decrease costs, and win lost revenue. Protect your users. Simplify their journey. MIRACL Trust offers a safer, smoother authentication experience. One step. No passwords. No problem. Traditional multi-factor authentication is slow and cumbersome....
  • 7
    FusionAuth

    FusionAuth

    FusionAuth

    FusionAuth is a modern, developer-focused identity and access management platform built to give you full control over your authentication stack. Whether you’re building a startup app or managing enterprise-scale infrastructure, FusionAuth delivers all the must-have features — from login and SSO to advanced protocols like OAuth2, OIDC, SAML, and WebAuthn — in a self-hostable or cloud-native package. Designed with developers in mind, FusionAuth integrates seamlessly with any language,...
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    Starting Price: $0
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  • 8
    Sumsub

    Sumsub

    Sumsub

    Sumsub is a full-cycle verification platform that secures every step of the user journey. With Sumsub’s customizable KYC, KYB, AML, Transaction Monitoring and Fraud Prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business. Sumsub achieves the highest conversion rates in the industry—91.64% in the US, 95.86% in the UK, and 97.89% in Hong Kong—while verifying users in less than 50...
    Starting Price: $1.35 per verification
  • 9
    Incode

    Incode

    Incode Technologies

    Incode is a leader in identity verification, offering advanced solutions for KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance. Their platform helps businesses safeguard against financial crime while ensuring compliance with global regulations. Using intelligent automation, Incode provides continuous AML monitoring throughout the customer lifecycle, adapting verification flows based on risk levels to balance security and user experience. The solution screens customers against...
  • 10
    LoginRadius

    LoginRadius

    LoginRadius

    LoginRadius empowers businesses to deliver a delightful customer experience without compromising security. Using our customer identity platform, companies can offer a streamlined login process while protecting digital accounts and complying with data privacy regulations. LoginRadius serves over 3,000 businesses with a monthly reach of 700 million users worldwide. Key platform features include registration services, adaptive security, integration with third-party applications, and customer...
  • 11
    Entersekt

    Entersekt

    Entersekt

    Reduce the risk of fraud. We work closely with our customers to proactively secure their digital channels and guard against digital banking and payment frauds. Inspire true customer loyalty. Engage your customers with highly relevant and intuitive experiences no matter their chosen touchpoint. Checking out: Digital banking, mandates, and the user experience factor. Revisiting authentication in the age of SRC and EMV 3-D Secure. Introducing the Entersekt Secure Platform. Establish trust...
  • 12
    Nevis Authentication Cloud
    Authentication Cloud faster, easier, and more user-friendly. Let customers access your online services without passwords and costly SMS fees. With the Nevis Authentication Cloud, you can offer your customers maximum security and a smooth user experience in no time at all. Authentication as a service – faster, easier and more user-friendly. Enable customers to access your online services without passwords and costly SMS fees. With the Nevis Authentication Cloud you can offer your customers...
    Starting Price: $500 per month
  • 13
    Ondato

    Ondato

    Ondato

    Ondato is a tech company that streamlines KYC and AML-related processes. We're providing advanced technological solutions for digital identity verification, business customer onboarding, data validation, fraud detection, and more. All of them meet the highest quality standards available for KYC online or offline onboarding for all business and customer types orchestrated from a single interface. We're turning compliance into a business benefit by creating a safer environment for organizations...
    Starting Price: €149.00/month
  • 14
    Visual Guard
    Visual Guard is an advanced identity and access management (IAM) tool offering a complete solution for securing sensitive applications and data. With centralized management of users and permissions, Visual Guard facilitates the implementation of robust, standards-compliant security policies. User management : Create, modify & delete user accounts Integration with LDAP or Active Directory directories Automatic synchronization of user information Access control : Precise definition...
    Starting Price: 1.55/month/user
  • 15
    Trust Swiftly

    Trust Swiftly

    Trust Swiftly

    Only ask what you need to with 10 identity verification methods. Trusted by businesses that block more than 1% of transactions or spend more than 1-hour reviewing customers. Approve more real customers while blocking fraudulent users and risky transactions. Automate identity proofing and populate fraud solutions with more user data. Accept or reject based on user data and leverage it to fight chargebacks. Building a system for reviews or enhanced user authentication takes a lot of time...
    Starting Price: $0.01 per verification
  • 16
    Oso Cloud
    Customers want features that you can’t build without a refactor. Your code is hand-rolled, fragile and hard to debug. It’s spread throughout the codebase and relies on data from multiple sources. There’s no one place to see who has access to what, that authorization is working, or why requests are or are not authorized. Lay out who's allowed to do what in Workbench, our visual rules editor Start with primitives for common patterns like multi-tenancy and RBAC Extend your logic with custom rules...
    Starting Price: $149 per month
  • 17
    ControlAuth

    ControlAuth

    ControlAuth

    The first-ever system that prevents unauthorized multi-user access and converts sharers into paying customers. ControlAuth is a cutting-edge platform designed to stop account sharing and unauthorized multi-user access for subscription-based businesses, helping them recover lost revenue. With seamless integration and no disruption to users, ControlAuth prevents password sharing and converts unauthorized users into paying customers. Trusted by major companies like Netflix, it helps businesses...
    Starting Price: $0
  • 18
    Kinde

    Kinde

    Kinde

    Authentication happens at some of the most important, and highly impactful, places in your customers' journey. Take control of user authorization with a passwordless authentication, social integrations, and enterprise SSO. Support the branding of all your customers with custom domains and a fully customisable UI by bringing your own pages and designs. Integrate with complex requirements and run your own code during authentication using our powerful workflows. Organise all your business...
    Starting Price: Free
  • 19
    Veridium

    Veridium

    Veridium

    Veridium is the most comprehensive Integrated Identity Platform powered by AI-based Behavioral Biometrics, enabling Multi-Factor Authentication (MFA), digital ID verification, and a true enterprise-grade passwordless experience for employees and customers. Low code, agile, and flexible. Eliminating the password for customers removes the friction often associated with passwords and delivers increased security for online connections with our single step multi-factor authentication solution, while...
  • 20
    Knomi

    Knomi

    Aware

    ... makes the system easy to configure for virtually any biometric identity management application. This is the present and the future of identity verification. The Knomi framework provides secure and convenient facial and speaker recognition for mobile, multifactor authentication. From small, customized solutions to large-scale enterprise implementations, Aware’s ABIS offerings are aligned to virtually any customer need.
  • 21
    Xendity

    Xendity

    Xendity

    Match a live human face picture or video to a photo —bearing document automatically. That requires facial recognition in which, making manual document authentication a thing of the past. Xendity provides you the best digital customer experience for identification and digital signing which capable of operating with images obtained from a scanner, a mobile device camera as well as web camera (in real time). With Xendity, personal identification and contract conclusion have finally reached...
  • 22
    EnSecure

    EnSecure

    Enqura

    Strong multi-factor customer authentication designed for secure first time log-in, transaction signing, document verification protecting digital channels against fraud. Digital Identity, created by using multi-factor authentication is crucial for enhancing user experience, guaranteeing the protection of your customers’ assets, and adhering to regulatory requirements. EnSecure offers the ideal solution for end users’ authentication needs across many industries, with two versions based on Soft...
  • 23
    Dynamic

    Dynamic

    Dynamic

    ... protection, you can easily upgrade to a full suite of integrated monitoring and compliance tools from Chainalysis. You can configure gating in your developer user interface. Create an allow list for your developers and alpha customers. Have wallets you want to block? Spin up a block list with a click.
  • 24
    AU10TIX

    AU10TIX

    AU10TIX

    AU10TIX, an identity management company headquartered in Israel, is on a mission to obliterate fraud and further a more secure and inclusive world. The company provides critical, modular solutions to verify and link physical and digital identities so businesses and their customers can confidently connect. Over the past decade, AU10TIX has become the preferred partner of major global brands for customer onboarding and customer verification automation. AU10TIX takes verification...
  • 25
    Thales OneWelcome Identity Platform
    ... and privacy protected access for your customers. Connect and protect your business-to-business ecosystem. Delegate and manage access to business partners, suppliers and your extended workforce. Get in touch to find out what the OneWelcome Cloud Identity Platform can do for your business and benefit from business enablement, operational efficiency, enhanced customer experience, improved security and facilitated compliance.
  • 26
    OmniDefend
    OmniDefend secures your employees, contractors and vendors by using strong authentication and universal single sign-on to access and secure business applications and processes. OmniDefend eliminates customer fraud by using multi-factor authentication to identify and secure customer transactions online or on-premise. OmniDefend allows you to quickly add authentication to your website so you can deliver a password-less experience for your customers and secure e-commerce transaction. When it comes...
  • 27
    MetaMap

    MetaMap

    MetaMap

    ... our API. Our customers welcome up to 95% of users who successfully complete our verification flows at the first attempt. Automatically access our regional identity infrastructures, and get clean data from dozens of local databases consolidated in comprehensive user' profiles, no matter where you operate. Use MetaMap dashboard to reduce the time spent on manual verification through smart automation and workflows. You need advice? Our international Customer Success Team is here to help.
  • 28
    Konfirmi

    Konfirmi

    Konfirmi

    Konfirmi gives your website or app easy-to-setup verification (which you can combine or use standalone). Verification methods include: - 2 Factor Authentication / Multi Factor Authentication (2FA/MFA) - SMS/Email verification - True age verification (KBA Checks) - True customer name/address/info verification (KBA Checks) - Biometric Authentication - Single Sign On (SSO). Check age, addresses, photo IDs, more. Quickly add to any website or application. Comply with various USA and other laws...
    Starting Price: $19
  • 29
    OpenAM

    OpenAM

    Open Identity Platform

    If you have multiple sites and applications in your company, probably you need to provide seamless authentication to all of them. So when user logged in at one of your sites once, he does not need to enter his credentials on other sites. So, OpenAM can help you to solve all this issues. OpenAM ships with more than 20 authentication modules, which you can use to customize your authentication process. Also, you can customize sequence of authentication modules, to provide multi-factor or adaptive...
  • 30
    Onfido

    Onfido

    Entrust

    Onfido, an Entrust company, is a technology provider specializing in AI-powered digital identity verification to help businesses securely and efficiently onboard customers. Its Real Identity Platform verifies users by analyzing government-issued IDs and matching them with facial biometrics, ensuring accurate authentication. Supporting various document types, including passports and driver’s licenses, Onfido integrates seamlessly with business systems to create a frictionless user experience...
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